A friend's computer (Win98SE) recently obtained difficulty using Lotus to access her work e-mail (not done through Outlook, through a work server utilizing reverse proxy connections). She was told through the help desk to clean out the IE cookies and IE temporary files, which was done.
For some reason she (upon restart) was asked for a registration key for Win98, which she obtained and provided. FYI no backup disc exists.
The start-up goes normally. However, after entering the password for Microsoft networks, she gets an immediate error stating that there was a problem with Explorer and must shut down. (Sorry, no log info available). Upon cancelling or verifying the error message, all she gets is a blank "clouds" desktop background. No icons, no toolbar, nothing. The computer will not even go into safe mode either. As far as I know, there is no security software installed.
Additionally, upon using Ctrl-Alt-Del, the close files window is totally empty.
She realizes that the computer is probably a lost cause and is planning to purchase a replacement ASAP. However, there are two files on the Win98 computer that she wants. One is a standard file containing photographs of a beloved pet that was recently put down. The other is a Quicken file (installed as mfg-installed software) of her checkbook, of which the only existing backup is on the iomega ZIP drive. Any insight and suggestions greatly appreciated.
For some reason she (upon restart) was asked for a registration key for Win98, which she obtained and provided. FYI no backup disc exists.
The start-up goes normally. However, after entering the password for Microsoft networks, she gets an immediate error stating that there was a problem with Explorer and must shut down. (Sorry, no log info available). Upon cancelling or verifying the error message, all she gets is a blank "clouds" desktop background. No icons, no toolbar, nothing. The computer will not even go into safe mode either. As far as I know, there is no security software installed.
Additionally, upon using Ctrl-Alt-Del, the close files window is totally empty.
She realizes that the computer is probably a lost cause and is planning to purchase a replacement ASAP. However, there are two files on the Win98 computer that she wants. One is a standard file containing photographs of a beloved pet that was recently put down. The other is a Quicken file (installed as mfg-installed software) of her checkbook, of which the only existing backup is on the iomega ZIP drive. Any insight and suggestions greatly appreciated.