Com port invalid / or busy

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I think I have tried everything! Attempting to connect to internet, when AOL 9.0 says “ com port invalid / or busy “ error message #02-01019. I’m also told application failed because CplBTQ00.EXE could not locate DailCnt.dll

Toshiba Satellite P25
Pentium 4
XP Home / Service Pack 2
512 MB
2 GB
 
Uninstall AOL in while the computer is in Safe Mode, then reinstall it in regular mode.
 
Thanks for responding fastco. I did as you said and still got the message, " CplBTQ00.EXE , application failed.Could not find DialCnt.dll". It also says to reinstall the application to fix. How would I do that? Thanks mycali2002
 
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