TechSpot

Comcast.net Arris dual modem tm402p/110

By cliff46
Jan 11, 2007
  1. I use comcast internet and VOIP service and rent the above modem from Comcast. I purchased the exact model but when I attempt to have it installed (MAC number thing) at Comcast they have now told me twice that my modem will not work even though it is the exact model.

    Arris says not true. My modem should work so Arris tech stated.

    So I tried again and had no luck. Comcast's tech stated that the modem I rented was the only modem that would work. (Tech stated that Comcast modifies the modem).

    Again Arris states this is not correct.

    Anyone know where I might go to get addition support/suggestions.

    Cliff Leonard
     
  2. jobeard

    jobeard TS Ambassador Posts: 13,516   +336

    you need to give comcast the MAC address of your new modem and have them
    'hardware provision' it for access. if that fails, tell'm you'll move your account
    to Verizon (or whatever your phone company provides).

    you might as to speek with a supervisor.
     
  3. N1Hawk

    N1Hawk TS Rookie Posts: 248

    joebeard is correct, talk to a supervisor and get the modem provisioned by comcast as they should be able to do it.
     
  4. cliff46

    cliff46 TS Rookie Topic Starter

    Now I learn that it's not that they can't it that they

    WILL NOT.

    Company policy da tech says. "Maybe in the future but not now." Says that it may have to do with liability and 911 service or some such bull.
     
  5. N1Hawk

    N1Hawk TS Rookie Posts: 248

    Cliff did you talk to a supervisor?
     
  6. jobeard

    jobeard TS Ambassador Posts: 13,516   +336

    humbug! Restrain of Free Trade ... Taft Hartley Act.
     
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