I use comcast internet and VOIP service and rent the above modem from Comcast. I purchased the exact model but when I attempt to have it installed (MAC number thing) at Comcast they have now told me twice that my modem will not work even though it is the exact model.
Arris says not true. My modem should work so Arris tech stated.
So I tried again and had no luck. Comcast's tech stated that the modem I rented was the only modem that would work. (Tech stated that Comcast modifies the modem).
Again Arris states this is not correct.
Anyone know where I might go to get addition support/suggestions.
Cliff Leonard
Arris says not true. My modem should work so Arris tech stated.
So I tried again and had no luck. Comcast's tech stated that the modem I rented was the only modem that would work. (Tech stated that Comcast modifies the modem).
Again Arris states this is not correct.
Anyone know where I might go to get addition support/suggestions.
Cliff Leonard