Comcast slapped with class-action lawsuit for turning customers' routers into public hotspots

By Shawn Knight
Dec 10, 2014
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  1. Comcast's controversial decision to transform its customers' wireless routers into public Wi-Fi hotspots has, predictably, landed the company in even more hot water.

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  2. Finally. I can't even an option within the router menu to disable it. I was told calling down there was the only way to get it removed. Also having trouble forwarding my ports since I got it. I preferred my previous comcast modem with my own router compared to the hybrid one they send if it's going to cause those kinds of problems.
  3. stewi0001

    stewi0001 TS Evangelist Posts: 1,136   +480

    I hope they win the lawsuit against Comcast. I didn't like the idea from the start, even though you can opt out but that's something you have to know to disable. Where as John Doe not knowing anything about would be none the wiser that his router was being used as a hot spot.

    Props to them catching the increased electric bill.
  4. TheLastPanda

    TheLastPanda TS Member Posts: 78   +10

    30% of the energy costs to run a router is a non issue. Yeah it adds up when you count by year over a million houses in the worst possible usage case but per person it's probably equal to me booting up my desktop. There are so many other issues with this that it should not even be a broght up. If they needed to power their own hotspots customers would foot a way larger bill anyway to pay for the hardware, instalation, and maintenance anyway. Buying any service is "footing the bill" of what they provide.
  5. psycros

    psycros TS Evangelist Posts: 1,295   +663

    Comcast: Bring Lube. ©
    amstech likes this.
  6. amstech

    amstech TechSpot Enthusiast Posts: 1,436   +592

    You must live with your parents and not pay any bills.
    Dollars and cents add up quick.
    gibbstar likes this.
  7. stewi0001

    stewi0001 TS Evangelist Posts: 1,136   +480

    Indeed, thus why I'm not running a server in my house.
  8. Camikazi

    Camikazi TS Maniac Posts: 794   +216

    This is why I don't have a landline with Comcast and use my own modem and router. It it just better and since the router is mine I can configure and set it up any way I want (I use Tomato on an Asus RT-N66). Much more control and none of that Comcast hotspot problem. I do have a landline but I get it through 1-Voip, unlimited calling and costs $21 a month which is cheaper than adding a Comcast landline to my account.
  9. TheLastPanda

    TheLastPanda TS Member Posts: 78   +10

    I read the original article. Speedify themselves said that it was about 66 cents a month extra and that assumes it's being used constantly as a hot spot. I work part time for minimum wage as a student and I can cover that yearly cost in under two hours.

    Comcast advertises "over one million hotspots" and even then the claim of how much cost they are forcing on customers is off by more than a factor of ten. And none of this changes how they would just charge everyone an extra dollar or two a month anyway if they rolled out special dedicated Hotspots. On top of all that you can turn it off online from your account according to arstechnica (or use your own probably vastly superior router). The issue is with how they handled doing it and the possible security flaws not the cost of having a lamp on.
  10. tipstir

    tipstir TS Ambassador Posts: 2,383   +105

    Don't rent their cable modem or cable modem with wifi router as you see what they're doing. I had purchased the same D3 Ubee Cable Modem they were trying to get me to pay rent on theirs. At times now they're slick! Trying to tell me that the modem I have is not registered with their system! Oh yes it is!
  11. gibbstar

    gibbstar TS Enthusiast Posts: 30

    So glad I live in a spot that allows me to be completely Comcast-free. Thanks to Condo Internet in down town Seattle, I was able to get 100 MB/s for same price as most pay for wretched 20 MB/s Comcast. I stream all my entertainment with Netflix, Amazon, Vudu, etc so no cable bill. Hopefully
    Comcast keeps getting hit with suits like this to make them and Time Warner realize that they need to change their practices.

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