Comp slowing, possible problems?
- Thread starter Auvic
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howard_hopkinso
Posts: 21,238 +17
You might want to copy and paste these instructions into a notepad file. Then you can have the file open in safe mode, so you can follow the instructions easier.
Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how HERE.
In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how HERE.
Go to add remove programmes in your control panel and uninstall anything to do with(if there).
viewpoint
viewpoint toolbar
viewpoint manager
Close control panel.
Click start/run and type services.msc into the run box and press the enter key.
When the window appears, maximise it. Double click on the following services(if there) and select stop if they are running. Set the startup type to disabled. Click apply/ok for each service you disable.
Viewpoint Manager Service
Close the services window.
Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O3 - Toolbar: Skype™ For Internet Explorer - {B13721C7-F507-4982-B2E5-502A71474FED} - (no file)
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\flashget.exe (file missing)
O9 - Extra 'Tools' menuitem: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\flashget.exe (file missing)
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
Click on the fix checked button.
Close HJT.
Locate and delete the following bold files and/or folders(if there).
C:\Program Files\Viewpoint
Reboot into normal mode and rehide your protected OS files.
Go HERE, download and install the latest version of Java.
Once it`s installed, go to add remove programmes in your control panel and uninstall all previous versions of Java, except version 6 update 3. Close Control panel.
Post a fresh HJT log.
Regards Howard
This thread is for the use of Auvic only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how HERE.
In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how HERE.
Go to add remove programmes in your control panel and uninstall anything to do with(if there).
viewpoint
viewpoint toolbar
viewpoint manager
Close control panel.
Click start/run and type services.msc into the run box and press the enter key.
When the window appears, maximise it. Double click on the following services(if there) and select stop if they are running. Set the startup type to disabled. Click apply/ok for each service you disable.
Viewpoint Manager Service
Close the services window.
Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O3 - Toolbar: Skype™ For Internet Explorer - {B13721C7-F507-4982-B2E5-502A71474FED} - (no file)
O9 - Extra button: FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\flashget.exe (file missing)
O9 - Extra 'Tools' menuitem: &FlashGet - {D6E814A0-E0C5-11d4-8D29-0050BA6940E3} - C:\PROGRA~1\FlashGet\flashget.exe (file missing)
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
Click on the fix checked button.
Close HJT.
Locate and delete the following bold files and/or folders(if there).
C:\Program Files\Viewpoint
Reboot into normal mode and rehide your protected OS files.
Go HERE, download and install the latest version of Java.
Once it`s installed, go to add remove programmes in your control panel and uninstall all previous versions of Java, except version 6 update 3. Close Control panel.
Post a fresh HJT log.
Regards Howard
This thread is for the use of Auvic only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
howard_hopkinso
Posts: 21,238 +17
Disable Windows Defender and SS&D as per step1 of
Have HJT fix this entry.
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
Other than the above, your HJT log is clean.
Turn off system restore.(XP/ME only) See how HERE.
Now, turn system restore back on. This will have deleted all your old restore points and any nasties that are in them. It will also have created a new, clean restore point.
If you have any further virus/spyware problems, please post in this thread.
Regards Howard
This thread is for the use of Auvic only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
Have HJT fix this entry.
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
Other than the above, your HJT log is clean.
Turn off system restore.(XP/ME only) See how HERE.
Now, turn system restore back on. This will have deleted all your old restore points and any nasties that are in them. It will also have created a new, clean restore point.
If you have any further virus/spyware problems, please post in this thread.
Regards Howard
This thread is for the use of Auvic only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
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