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Computer bluescreening - dmp file attached

By BroncoMarc
Aug 21, 2007
  1. My work computer has been bluescreening a couple times a month. Not good when I'm on the phone supporting someone. I'm supposed to be the tech support guy. :) I've rebuilt the computer once since this started happening, so it's either hardware or something I reloaded.

    Is there a good guide on how to look at these files and determine what is causing the bluescreen?

    Thanks,
    - Marc
     
  2. BroncoMarc

    BroncoMarc TS Rookie Topic Starter

    Bump.. Anyone?
     
  3. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Hello and welcome to Techspot.

    1 minidumpcrashes at your Symantec/Norton programme. This could be the source of your problems. Uninstall it and see if your system becomes stable.

    If that doesn`t help, go and read this thread HERE and see if it helps you to discover the culprit.

    The other 3 minidumps crash at A windows driver win32k.sys. This is seldom that actual cause of the crash.

    All minidumps have a bugcheck of 8E.

    0x0000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED

    A kernel mode program generated an exception which the error handler didn’t catch. These are nearly always hardware compatibility issues (which sometimes means a driver issue or a need for a BIOS upgrade).

    Regards Howard :wave: :wave:
     
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