Computer bluescreening - dmp file attached

[BroncoMarc]

My work computer has been bluescreening a couple times a month. Not good when I'm on the phone supporting someone. I'm supposed to be the tech support guy. I've rebuilt the computer once since this started happening, so it's either hardware or something I reloaded.

Is there a good guide on how to look at these files and determine what is causing the bluescreen?

Thanks,
- Marc

 

[BroncoMarc]

Bump.. Anyone?

 

[howard_hopkinso]

Hello and welcome to Techspot.

1 minidumpcrashes at your Symantec/Norton programme. This could be the source of your problems. Uninstall it and see if your system becomes stable.

If that doesn`t help, go and read this thread HERE and see if it helps you to discover the culprit.

The other 3 minidumps crash at A windows driver win32k.sys. This is seldom that actual cause of the crash.

All minidumps have a bugcheck of 8E.

0x0000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED

A kernel mode program generated an exception which the error handler didn’t catch. These are nearly always hardware compatibility issues (which sometimes means a driver issue or a need for a BIOS upgrade).

Regards Howard :wave: :wave: