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Computer Freeze & beep

By kh1068
Jul 27, 2013
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  1. Hello all my laptop which I use for work often freezes when using internet explorer or google sometimes to the extent that I cant do anything else and have to leave it until it beeps and then it works OK again.

    I have never changed anything on it and it seemed to run perfectly well until the last couple of months but I cant think of anything I did to make this happen.

    I have had a look to see what info you need to start with. I hope I have it right.

    CPU: ASUS A53E
    Motherboard: Intel (R) Core (TM) i7-2670QM CPU@2.20 GHZ
    Ram Speed, size and #sticks: 6.00GB (5.78 usuable)
    GPU: Intel (R) Display audio
    PSU (do not leave this out): How do I find this?
    OS: Windows 7


    Any ideas or help will be much appreciated.

    Kevin
     
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,230   +232

    "PSU (do not leave this out): How do I find this?"... It's a laptop. The power supply is a battery or AC adapter... What antivirus program are you using?
     
  3. kh1068

    kh1068 TS Rookie Topic Starter

    Hi thanks for the reply

    I use AVG antivirus 2013.

    I just use the power adapter that came with the computer and the battery that is built in.
     
  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,230   +232

  5. kh1068

    kh1068 TS Rookie Topic Starter

    OK I will give it a go thanks.
     
  6. kh1068

    kh1068 TS Rookie Topic Starter

    Things did seem to be moving a lot quicker. But it has started freezing and then beeping again today.
     
  7. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,230   +232

    This may be caused the laptop over heating
     
  8. kh1068

    kh1068 TS Rookie Topic Starter

    The CPU is 37C is that too hot?
     
  9. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,230   +232

    Run the laptop with the bottom raised a bit. Something under the bottom like an ink pen...
     
  10. kh1068

    kh1068 TS Rookie Topic Starter

    OK I will give that a go.

    If the pen under the laptop does not work have we reached the end of the technical help?
     
  11. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,230   +232

    Do you use the laptop on a bed, carpet or on your lap a lot? The CPU/video processor's cooling pads or paste might need replacing by a service center
     
  12. kh1068

    kh1068 TS Rookie Topic Starter

    No almost always on a table.

    How would I be able to tell if it needs replacing?
     
  13. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,230   +232

    Can you restore the laptop using the built-in Asus restore feature?
     
  14. kh1068

    kh1068 TS Rookie Topic Starter

    I don't know. I am not very good with computers.

    Will it mean everything has been wiped.
     
  15. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,230   +232

    Yes...
     

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