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Computer freezes or BSOD in normal startup. Only runs in safemode

By missmickin
Aug 24, 2013
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  1. August 4 I used fixcleaner and driverupdater on my computer. I have an HP Pavillion DV7 running Windows 7 Home Premium. I have run fixcleaner thousands of times, but this was my first time running their driver update program. Since that time my computer will not run normally...it either freezes forcing a hard boot or I get a BSOD. I've tried uninstalling the drivers it installed, but they keep coming back. I've done system restore until systematically all good restore points have disappeared.

    Short of starting diagnostics, I don't know what other specific information will be helpful.

    Please help!
     
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,872   +166

    "I have run fixcleaner thousands of times, but this was my first time running their driver update program"... Maybe you should stop using these. See if there are any minidumps created by going to C:\windows\minidump. Minidump files have a .dmp extension. Select all the .dmp files, right-click sending all the files to a compressed(zipped)folder. Upload the folder as a file here
     
  3. missmickin

    missmickin TS Rookie Topic Starter

    Here is the minidump file. Most times when I try to run my computer with normal start up it just results in freezing forcing hard reboot...usually into safemode with networking...bsod is a hit and miss but always with IRQL_NOT_LESS_OR_EQUAL
     
  4. missmickin

    missmickin TS Rookie Topic Starter

    Dump file. Note I have enabled bootlogging as well if that would be helpful
     

    Attached Files:

  5. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,872   +166

    It is a memory or hard drive corruption issue. What antivirus program are you running?
     


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