Computer freezing, possible virus

By Don Sieveke
Jul 10, 2015
  1. Starting a new thread per 4 step instructions
  2. Don Sieveke

    Don Sieveke TS Rookie Topic Starter

    I didn't get very far. Norton will not allow either of these exec. files.(64 or 32)
  3. Broni

    Broni Malware Annihilator Posts: 52,810   +343

    Welcome aboard [​IMG]

    Norton is wrong. Disable AV part of it temporarily and proceed.

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.
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