TechSpot

Computer freezing

By pollywaffle
Jan 27, 2009
  1. My computer using Vista keeps freezing. I have recently installed stopzilla and run Norton's 360. I have run spybot and adaware and all that came up was an acrobat trojan which i removed. It is becoming much more frequent and my kids go back to school today and we need a working computer. Thanks this is the Hijack log
     
  2. pollywaffle

    pollywaffle TS Rookie Topic Starter

    Here is the log from Hijack this
    Scan saved at 7:23:43 AM, on 28/01/2009
    Platform: Windows Vista SP1 (WinNT 6.00.1905)
    MSIE: Internet Explorer v7.00 (7.00.6001.18000)
    Boot mode: Normal

    Running processes:
    C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
    C:\Windows\system32\taskeng.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\hp\support\hpsysdrv.exe
    C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe
    C:\Windows\RtHDVCpl.exe
    C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
    C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\STOPzilla!\STOPzilla.exe
    C:\Windows\System32\rundll32.exe
    C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
    C:\Windows\System32\Event Agent\Bin\smss .exe
    C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
    C:\Program Files\Logitech\QuickCam\Quickcam.exe
    C:\Program Files\Windows Sidebar\sidebar.exe
    C:\Program Files\Windows Live\Messenger\msnmsgr.exe
    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    C:\Windows\ehome\ehtray.exe
    C:\Program Files\Skype\Phone\Skype.exe
    C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    C:\Program Files\Windows Media Player\wmpnscfg.exe
    C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe
    C:\Program Files\Nokia\Nokia PC Suite 7\PcSync2.exe
    C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
    C:\Windows\ehome\ehmsas.exe
    C:\Program Files\Lavasoft\Ad-Aware\Ad-Aware.exe
    C:\Windows\System32\rundll32.exe
    C:\Windows\system32\schtasks.exe
    C:\Windows\system32\jusched.exe
    C:\Program Files\Windows Sidebar\sidebar.exe
    C:\Program Files\Skype\Plugin Manager\skypePM.exe
    C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
    C:\hp\kbd\kbd.exe
    C:\Program Files\Common Files\Nokia\MPAPI\MPAPI3s.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
    C:\Windows\system32\SearchFilterHost.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
     
  3. pollywaffle

    pollywaffle TS Rookie Topic Starter

    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    O1 - Hosts: ::1 localhost
    O2 - BHO: SITEguard BHO - {1827766B-9F49-4854-8034-F6EE26FCB1EC} - C:\Program Files\STOPzilla!\SZSG.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\coIEPlg.dll
    O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.0.926.3450\swg.dll
    O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_219B3E1547538286.dll
     
  4. pollywaffle

    pollywaffle TS Rookie Topic Starter

    2 - BHO: STOPzilla Browser Helper Object - {E3215F20-3212-11D6-9F8B-00D0B743919D} - C:\Program Files\STOPzilla!\SZIEBHO.dll
    O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\CoIEPlg.dll
    O3 - Toolbar: &Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
    O3 - Toolbar: STOPzilla - {98828DED-A591-462F-83BA-D2F62A68B8B8} - C:\Program Files\STOPzilla!\SZSG.dll
    O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
    O4 - HKLM\..\Run: [hpsysdrv] c:\hp\support\hpsysdrv.exe
    O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KbdStub.EXE
    O4 - HKLM\..\Run: [OsdMaestro] "C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe"
    O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
    O4 - HKLM\..\Run: [SunJavaUpdateReg] "C:\Windows\system32\jureg.exe"
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton 360\osCheck.exe"
    O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe"
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [LogitechCommunicationsManager] "C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe"
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Event Agent] C:\Windows\system32\Event Agent\bin\smss .exe
    O4 - HKLM\..\Run: [Ad-Watch] C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
    O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "C:\Program Files\Logitech\QuickCam\Quickcam.exe" /hide
    O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
    O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
    O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
    O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
    O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
    O4 - HKCU\..\Run: [PC Suite Tray] "C:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe" -onlytray
    O4 - HKCU\..\Run: [Nokia.PCSync] "C:\Program Files\Nokia\Nokia PC Suite 7\PCSync2.exe" /NoDialog
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
    O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
    O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O10 - Unknown file in Winsock LSP: c:\program files\common files\is3\anti-spyware\is3lsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files\common files\is3\anti-spyware\is3lsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files\common files\is3\anti-spyware\is3lsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files\common files\is3\anti-spyware\is3lsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files\common files\is3\anti-spyware\is3lsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files\common files\is3\anti-spyware\is3lsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files\common files\is3\anti-spyware\is3lsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files\common files\is3\anti-spyware\is3lsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files\common files\is3\anti-spyware\is3lsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files\common files\is3\anti-spyware\is3lsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files\common files\is3\anti-spyware\is3lsp.dll
    O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} -
    O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O20 - Winlogon Notify: Event Agent - C:\Windows\SYSTEM32\CustomEvents.dll
     
  5. pollywaffle

    pollywaffle TS Rookie Topic Starter

    O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
    O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\HP Games\My HP Game Console\GameConsoleService.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
    O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: LVCOMSer - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
    O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
    O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe
    O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
    O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
    O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
    O23 - Service: System Event Agent - Unknown owner - C:\Windows\system32\Event Agent\bin\spoolsv .exe
    O23 - Service: STOPzilla Service (szserver) - iS3, Inc. - C:\Program Files\Common Files\iS3\Anti-Spyware\SZServer.exe
     
  6. pollywaffle

    pollywaffle TS Rookie Topic Starter

    Thanks for any help
    Polly
     
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