TechSpot

Computer hangs/BSOD while surfing the net

By LunaticEyes
Aug 19, 2012
Post New Reply
  1. Recently, I sent my computer for a repair 2 months ago. After that, it was working fine until recently. On Friday, after I updated my DivX(not sure if this has got to do with anything) and I played a video, my computer suddenly hanged. I restarted the computer and I could only access Normal mode only AFTER I have entered Safe Mode. But today it was working fine and I thought nothing of it, I surfed the net for about 2 hours before the same problem happened again. At that point of time I was playing a YouTube in the background. I'm not sure what I should do to solve this problem.

    Help is greatly appreciated!

    Here are the information which I think may prove useful:

    Code:
    Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.120402-0336)
              Language: English (Regional Setting: English)
    System Manufacturer: Acer
          System Model: Aspire M7720
                  BIOS: Default System BIOS
              Processor: Intel(R) Core(TM) i7 CPU        920  @ 2.67GHz (8 CPUs), ~2.7GHz
                Memory: 3062MB RAM
              Page File: 1769MB used, 4560MB available
            Windows Dir: C:\Windows
        DirectX Version: DirectX 11
    DX Setup Parameters: Not found
        DxDiag Version: 7.00.6002.18107 32bit Unicode
     
    ------------
    DxDiag Notes
    ------------
          Display Tab 1: No problems found.
            Sound Tab 1: No problems found.
              Input Tab: No problems found.
     
    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D:    0/4 (retail)
    DirectDraw:  0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay:  0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow:  0/6 (retail)
     
    ---------------
    Display Devices
    ---------------
            Card name: NVIDIA GeForce GTX 550 Ti
        Manufacturer: NVIDIA
            Chip type: GeForce GTX 550 Ti
            DAC type: Integrated RAMDAC
          Device Key: Enum\PCI\VEN_10DE&DEV_1244&SUBSYS_83BE1043&REV_A1
      Display Memory: 2252 MB
    Dedicated Memory: 977 MB
        Shared Memory: 1274 MB
        Current Mode: 1280 x 1024 (32 bit) (60Hz)
              Monitor: Generic PnP Monitor
          Driver Name: nvd3dum.dll,nvwgf2um.dll,nvwgf2um.dll
      Driver Version: 8.17.0013.0142 (English)
          DDI Version: 11
      BGRA Supported: Yes
    Driver Attributes: Final Retail
    Driver Date/Size: 5/15/2012 18:26:00, 15322432 bytes
          WHQL Logo'd: Yes
      WHQL Date Stamp:
    Device Identifier: {D7B71E3E-5104-11CF-7D73-B3A31FC2C535}
            Vendor ID: 0x10DE
            Device ID: 0x1244
            SubSys ID: 0x83BE1043
          Revision ID: 0x00A1
          Revision ID: 0x00A1
          Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
    Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                      {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                      {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                      {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                      {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                      {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                      {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                      {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                      {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                      {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                      {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                      {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                      {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                      {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                      {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                      {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                      {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                      {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                      {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                      {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                      {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                      {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
        DDraw Status: Enabled
          D3D Status: Enabled
          AGP Status: Enabled
     
    -------------
    Sound Devices
    -------------
                Description: Speakers (Realtek High Definition Audio)
    Default Sound Playback: Yes
    Default Voice Playback: Yes
                Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10250198&REV_1001
            Manufacturer ID: 1
                Product ID: 100
                      Type: WDM
                Driver Name: RTKVHDA.sys
            Driver Version: 6.00.0001.6316 (English)
          Driver Attributes: Final Retail
                WHQL Logo'd: Yes
              Date and Size: 2/24/2011 18:21:12, 3408808 bytes
                Other Files:
            Driver Provider: Realtek Semiconductor Corp.
            HW Accel Level: Basic
                  Cap Flags: 0xF1F
        Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
                  HW Memory: 0
          Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
      I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No
     
    ---------------------
    Sound Capture Devices
    ---------------------
                Description: Microphone (USB Audio Device)
      Default Sound Capture: Yes
      Default Voice Capture: Yes
                Driver Name: USBAUDIO.sys
            Driver Version: 6.00.6002.18005 (English)
          Driver Attributes: Final Retail
              Date and Size: 4/10/2009 21:42:56, 73216 bytes
                  Cap Flags: 0x1
              Format Flags: 0xFFFFF
     
    -------------------
    DirectInput Devices
    -------------------
          Device Name: Mouse
            Attached: 1
        Controller ID: n/a
    Vendor/Product ID: n/a
            FF Driver: n/a
     
          Device Name: Keyboard
            Attached: 1
        Controller ID: n/a
    Vendor/Product ID: n/a
            FF Driver: n/a
     
          Device Name: Media Center Interface
            Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x04EB, 0xE030
            FF Driver: n/a
     
          Device Name: Media Center Interface
            Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x04EB, 0xE030
            FF Driver: n/a
     
          Device Name: Media Center Interface
            Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x04EB, 0xE030
            FF Driver: n/a
     
          Device Name: USB2.0-CRW
            Attached: 1
        Controller ID: 0x0
    Vendor/Product ID: 0x0BDA, 0x0152
            FF Driver: n/a
     
    Poll w/ Interrupt: No
     
    -----------
    USB Devices
    -----------
    + USB Root Hub
    | Vendor/Product ID: 0x8086, 0x3A36
    | Matching Device ID: usb\root_hub
    | Service: usbhub
    | Driver: usbhub.sys, 4/10/2009 21:43:18, 196096 bytes
    | Driver: usbd.sys, 1/21/2008 10:23:03, 5888 bytes
     
    ----------------
    Gameport Devices
    ----------------
     
    ------------
    PS/2 Devices
    ------------
    + Standard PS/2 Keyboard
    | Matching Device ID: *pnp0303
    | Service: i8042prt
    | Driver: i8042prt.sys, 1/21/2008 10:23:20, 54784 bytes
    | Driver: kbdclass.sys, 1/21/2008 10:23:23, 35384 bytes
    |
    + HID Keyboard Device
    | Vendor/Product ID: 0x04EB, 0xE030
    | Matching Device ID: hid_device_system_keyboard
    | Service: kbdhid
    | Driver: kbdhid.sys, 4/10/2009 21:38:42, 17408 bytes
    | Driver: kbdclass.sys, 1/21/2008 10:23:23, 35384 bytes
    |
    + Terminal Server Keyboard Driver
    | Matching Device ID: root\rdp_kbd
    | Upper Filters: kbdclass
    | Service: TermDD
    | Driver: i8042prt.sys, 1/21/2008 10:23:20, 54784 bytes
    | Driver: kbdclass.sys, 1/21/2008 10:23:23, 35384 bytes
    |
    + Microsoft PS/2 Mouse
    | Matching Device ID: *pnp0f03
    | Service: i8042prt
    | Driver: i8042prt.sys, 1/21/2008 10:23:20, 54784 bytes
    | Driver: mouclass.sys, 1/21/2008 10:23:20, 34360 bytes
    |
    + Terminal Server Mouse Driver
    | Matching Device ID: root\rdp_mou
    | Upper Filters: mouclass
    | Service: TermDD
    | Driver: termdd.sys, 4/10/2009 23:32:54, 53224 bytes
    | Driver: sermouse.sys, 1/21/2008 10:23:20, 19968 bytes
    | Driver: mouclass.sys, 1/21/2008 10:23:20, 34360 bytes
    The Error report on today's and Friday's:
    Code:
    Product
    Windows
     
    Problem
    Video hardware error
     
    Date
    8/19/2012 7:50 PM
     
    Status
    Not Reported
     
    Description
    A problem with your video hardware caused Windows to stop working correctly.
     
    Problem signature
    Problem Event Name:    LiveKernelEvent
    OS Version:    6.0.6002.2.2.0.768.3
    Locale ID:    1033
     
    Files that help describe the problem
    WD-20120819-1948-01.dmp
    sysdata.xml
    Version.txt
     
    Extra information about the problem
    BCCode:    117
    BCP1:    8A338008
    BCP2:    8F545ED8
    BCP3:    00000000
    BCP4:    00000000
    OS Version:    6_0_6002
    Service Pack:    2_0
    Product:    768_1
    
    Code:
    Product
    Windows
     
    Problem
    Video hardware error
     
    Date
    8/17/2012 8:21 PM
     
    Status
    Not Reported
     
    Description
    A problem with your video hardware caused Windows to stop working correctly.
     
    Problem signature
    Problem Event Name:    LiveKernelEvent
    OS Version:    6.0.6002.2.2.0.768.3
    Locale ID:    1033
     
    Files that help describe the problem
    WD-20120603-1238.dmp
    sysdata.xml
    Version.txt
     
    Extra information about the problem
    BCCode:    117
    BCP1:    8A956008
    BCP2:    8F555AA2
    BCP3:    00000000
    BCP4:    00000000
    OS Version:    6_0_6002
    Service Pack:    2_0
    Product:    768_1
    
    And lastly the WhoCrashed report that I just carried out:
    Code:
    On Sun 8/19/2012 11:48:17 AM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\Mini081912-01.dmp
    This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x7C046)
    Bugcheck code: 0x116 (0xFFFFFFFF8A338008, 0xFFFFFFFF8FE76EEE, 0xFFFFFFFFC000009A, 0x4)
    Error: VIDEO_TDR_ERROR
    file path: C:\Windows\system32\drivers\dxgkrnl.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: DirectX Graphics Kernel
    Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.
     
     
    On Sun 8/19/2012 11:48:17 AM GMT your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x7C046)
    Bugcheck code: 0x116 (0xFFFFFFFF8A338008, 0xFFFFFFFF8FE76EEE, 0xFFFFFFFFC000009A, 0x4)
    Error: VIDEO_TDR_ERROR
    file path: C:\Windows\system32\drivers\dxgkrnl.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: DirectX Graphics Kernel
    Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.
     
     
    On Sat 8/18/2012 3:10:12 AM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\Mini081812-01.dmp
    This was probably caused by the following module: hal.dll (hal+0x69DD)
    Bugcheck code: 0x124 (0x0, 0xFFFFFFFF85F9B3F0, 0xFFFFFFFFB2000000, 0xFFFFFFFF80000106)
    Error: WHEA_UNCORRECTABLE_ERROR
    file path: C:\Windows\system32\hal.dll
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Hardware Abstraction Layer DLL
    Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
    This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.
     
     
    On Fri 8/17/2012 12:19:52 PM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\Mini081712-01.dmp
    This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x7C046)
    Bugcheck code: 0x116 (0xFFFFFFFF85A83008, 0xFFFFFFFF90279EEE, 0xFFFFFFFFC000009A, 0x4)
    Error: VIDEO_TDR_ERROR
    file path: C:\Windows\system32\drivers\dxgkrnl.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: DirectX Graphics Kernel
    Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.
    
     
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,984   +168

    Could be a problem with your video card and/or video driver... Check that the video card fan is running properly and that it's heatsink is clean and fee of dust (under the fan). Go to:
    http://www.nvidia.com/Download/index.aspx?lang=en-us
    and download and install the latest driver for your video card
     


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