Computer Infected - Help needed, logs attached
- Thread starter willydawg
- Start date
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B00kWyrm
Posts: 992 +39
Hey WIlly, let's see if I can get you started...
Uninstall your AVG Antivirus. Then run the removal tool
Here is the 32Bit version (most users): http://www.avg.com/filedir/util/avg_...avgremover.exe
Here is the 64Bit version: http://www.avg.com/filedir/util/avg_...removerx64.exe
Restart
Install Avira free AntiVirus
Step through the steps exactly.
Let us know what problems you encounter(ed) along the way.
If you get stuck, holler for help, again...
Repost your logs when done.
Uninstall your AVG Antivirus. Then run the removal tool
Here is the 32Bit version (most users): http://www.avg.com/filedir/util/avg_...avgremover.exe
Here is the 64Bit version: http://www.avg.com/filedir/util/avg_...removerx64.exe
Restart
Install Avira free AntiVirus
Step through the steps exactly.
Let us know what problems you encounter(ed) along the way.
If you get stuck, holler for help, again...
Repost your logs when done.
touch
Posts: 976 +0
You have some remnants from Symantec, which I´ll suggest we remove -
Download the Norton Removal Tool (SymNRT) to your Desktop.
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
Once downloaded please close ALL open browsers, also save any work because this may require a restart.
Go to your desktop and double click on the removal tool and then click Setup.
Once open Click Next
Accept the license agreement and click Next
Type in the letters/numbers that you see into the text box then click Next.
Then click Next and the tool will start running.
Once finished restart the PC and run the tool again to ensure everything has been removed.
Delete Nortonremoval tool from your Desktop.
Restart.
You also have viewpoint on your computer ->
Viewpoint is considered foistware and is not needed on your computer.
Download and unzip to own folder on Desktop - http://bellsouthpwp.net/p/r/prprogramsstudios/viewpointkiller.zip
Run ViewpointKiller.exe
Reboot.
Please download Combofix:
http://subs.geekstogo.com/ComboFix.exe
And save to the desktop.
Open notepad and copy/paste the text in the quotebox below into it:
Name the file as CFScript
and Save it on the desktop
http://www.fromsej.saknet.dk/billeder/cfscript.gif
Once saved, refering to the picture above, drag CFScript.txt into ComboFix.exe.
Combofix will create a logfile and display it after your computer has rebooted. Usually located in c:\combofix.txt, please attach it to your next post
Note:
Do not mouseclick combofix's window whilst it's running. That may cause it to stall
Download the Norton Removal Tool (SymNRT) to your Desktop.
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
Once downloaded please close ALL open browsers, also save any work because this may require a restart.
Go to your desktop and double click on the removal tool and then click Setup.
Once open Click Next
Accept the license agreement and click Next
Type in the letters/numbers that you see into the text box then click Next.
Then click Next and the tool will start running.
Once finished restart the PC and run the tool again to ensure everything has been removed.
Delete Nortonremoval tool from your Desktop.
Restart.
You also have viewpoint on your computer ->
Viewpoint is considered foistware and is not needed on your computer.
Download and unzip to own folder on Desktop - http://bellsouthpwp.net/p/r/prprogramsstudios/viewpointkiller.zip
Run ViewpointKiller.exe
Reboot.
Please download Combofix:
http://subs.geekstogo.com/ComboFix.exe
And save to the desktop.
Open notepad and copy/paste the text in the quotebox below into it:
Name the file as CFScript
and Save it on the desktop
http://www.fromsej.saknet.dk/billeder/cfscript.gif
Once saved, refering to the picture above, drag CFScript.txt into ComboFix.exe.
Combofix will create a logfile and display it after your computer has rebooted. Usually located in c:\combofix.txt, please attach it to your next post
Note:
Do not mouseclick combofix's window whilst it's running. That may cause it to stall
touch
Posts: 976 +0
Great 
That´s "funny" as I would recommed Kerio Firewall. It is one of the best Free firewall´s.
You should Create a New Restore Point to prevent possible reinfection from an old one.
The easiest and safest way to do this is:
Go to Start > All Programs > Accessories > System Tools > System Restore
Select Create a restore point, and Ok it.
Next, go to Start > Run and type in cleanmgr
Select the More options tab
Choose the option to clean up system restore and OK it.
This will remove all restore points except the new one you just created.
Please download OTCleanIt
Save it to desktop.
This will remove all the tools we used to clean your computer.
Double-click OTCleanIt.exe. Click CleanUp. Say Yes to the "Begin cleanup Process?"
When asked if you want to proceed with the cleanup process, click Yes. Restart your computer when prompted.
Please note. It will NOT remove Mbam, Ccleaner and SuperAntispyware.
To learn more about how to protect yourself while on the internet, please read Tony Klein´s guide:
How did I get infected in the first place
Keep safe :wave:
That´s "funny" as I would recommed Kerio Firewall. It is one of the best Free firewall´s.
You should Create a New Restore Point to prevent possible reinfection from an old one.
The easiest and safest way to do this is:
Go to Start > All Programs > Accessories > System Tools > System Restore
Select Create a restore point, and Ok it.
Next, go to Start > Run and type in cleanmgr
Select the More options tab
Choose the option to clean up system restore and OK it.
This will remove all restore points except the new one you just created.
Please download OTCleanIt
Save it to desktop.
This will remove all the tools we used to clean your computer.
Double-click OTCleanIt.exe. Click CleanUp. Say Yes to the "Begin cleanup Process?"
When asked if you want to proceed with the cleanup process, click Yes. Restart your computer when prompted.
Please note. It will NOT remove Mbam, Ccleaner and SuperAntispyware.
To learn more about how to protect yourself while on the internet, please read Tony Klein´s guide:
How did I get infected in the first place
Keep safe :wave:
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