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Computer keeps blue screening while playing Diablo 3

By Seprez
Mar 2, 2014
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  1. I keep getting blue screens while playing diablo 3, and I have no idea why.
    This issue has been happening for months, and im kind of fed up now with it. I reinstalled everything thinking it would fix the issue but it does not. Please Help!
    Minidumps are attached from my last two crashes.

    I am running Windows 7 64x with a Radeon 5770 and a SSD

    I used this program called Who Crashed to see the crash report and here is what it says:

    Crash Dump Analysis
    Crash dump directory: C:\Windows\Minidump

    Crash dumps are enabled on your computer.

    On Sun 3/2/2014 5:25:30 AM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\030214-19905-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x7EFC0)
    Bugcheck code: 0x50 (0xFFFFF8A04B7E66F0, 0x0, 0xFFFFF8800125B0A2, 0x5)
    Error: PAGE_FAULT_IN_NONPAGED_AREA
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that invalid system memory has been referenced.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.

    On Sun 3/2/2014 5:17:33 AM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\030214-24897-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x7EFC0)
    Bugcheck code: 0x19 (0x3, 0xFFFFFA801161CC20, 0xFFFFFA801161CC20, 0xFFFFFA800F61CC20)
    Error: BAD_POOL_HEADER
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that a pool header is corrupt.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.

    On Sat 7/6/2013 2:19:17 PM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\070613-22120-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x7EFC0)
    Bugcheck code: 0xA (0xFFFFFA81263B563B, 0x2, 0x0, 0xFFFFF80002EA1759)
    Error: IRQL_NOT_LESS_OR_EQUAL
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
     

    Attached Files:

  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    This driver is causing the BSOD's: Asmtxhci.sys belongs to your Asmedia USB 3.0, so this windows error is related to asmtxhci.sys XHCI Host Controller Driver from ASMedia Technology Inc. See if you can update this driver...
     
  3. Seprez

    Seprez TS Rookie Topic Starter

    Ok so I just decided to delete the ASM thing, and I still received another blue screen, it created a memory dump file, but it is too large to attach it here

    here it what it said from the whocrashed thing:

    On Sun 3/2/2014 7:47:37 AM GMT your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: Unknown (0x649E74CB)
    Bugcheck code: 0x34 (0x71C, 0xFFFFFFFFC0000420, 0x0, 0x0)
    Error: CACHE_MANAGER
    Bug check description: This indicates that a problem occurred in the file system's cache manager.
    This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: Unknown .
    Google query: Unknown CACHE_MANAGER
     
  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Do you see any yellow (!) in the device manager?
     
  5. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    "it created a memory dump file, but it is too large to attach it here"... Try going to C:\windows\minidump. Minidump files have a .dmp extension. Select all the .dmp files and right-click sending the files to a compressed(zipped)folder. Upload this folder as a file here
     
  6. Seprez

    Seprez TS Rookie Topic Starter

    I am now getting the yellow ! in the device manager under USB Ports, and the memory dump file was never created in the minidump folder for some reason

    here is some more information about my specs:

    Videocard: Radeon 5770 HD
    SSD- Corsair 64gb

    Motherboard
    Manufacturer

    ASUSTeK COMPUTER INC.
    Product Name
    M5A99X EVO
    Version
    Rev 1.xx
    S/N
    MT7022001700656


    BIOS
    Vendor

    American Megatrends Inc.
    BIOS Version
    0901
    BIOS Release Date
    12/02/2011
    BIOS ROM Size
    4096 KBytes


    CPU
    Socket Designation

    AM3r2
    Manufacturer
    AMD
    Version
    AMD Phenom(tm) II X4 955 Processor
    Supported Voltage
    1.4 v
    External Clock
    200 MHz
    Max Speed
    3200 MHz
    Current Speed
    3200 MHz


    Memory
    Socket Designation

    DIMM0
    Current Speed
    1333 MHz
    Memory Type
    DDR3
    Installed Size
    4096 MBytes


    Socket Designation
    DIMM1
    Current Speed
    1333 MHz
    Memory Type
    DDR3
    Installed Size
    4096 MBytes


    Socket Designation
    DIMM2
    Current Speed
    1333 MHz
    Memory Type
    DDR3
    Installed Size
    2048 MBytes


    Socket Designation
    DIMM3
    Current Speed
    1333 MHz
    Memory Type
    DDR3
    Installed Size
    2048 MBytes
     
    Last edited: Mar 9, 2014
  7. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    You could use a bios update since the last bios date was 12/02/2011, and see if you can clear those yellow (!) by updating the drivers
     
  8. Seprez

    Seprez TS Rookie Topic Starter

    Here is my latest crash:
    On Sun 3/9/2014 11:08:14 PM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\030914-21403-01.dmp
    This was probably caused by the following module: atikmdag.sys (atikmdag+0xEBB5)
    Bugcheck code: 0x7F (0x8, 0x80050031, 0x6F8, 0xFFFFF880110FDBB5)
    Error: UNEXPECTED_KERNEL_MODE_TRAP
    file path: C:\Windows\system32\drivers\atikmdag.sys
    product: ATI Radeon Family
    company: Advanced Micro Devices, Inc.
    description: ATI Radeon Kernel Mode Driver
    Bug check description: This bug check indicates that the Intel CPU generated a trap and the kernel failed to catch this trap.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.).
    Google query: atikmdag.sys Advanced Micro Devices, Inc. UNEXPECTED_KERNEL_MODE_TRAP

    and I updated the drivers and the yellow ! went away

    and my dump file is also attached
     

    Attached Files:

  9. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Now it's you Radeon video driver or video card causing the trouble
     

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