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Computer Keeps Shuting Down

By SammJDS626
Apr 13, 2008
  1. Everytime I use Windows Media Player or VLC Media Player my computer just freezes for about 1 second then shuts down completely with no message. After my computer restarts from crashing I get a message saying "Your computer has just recorvered from a serious error" After all this I can use the Media players just fine. So i'm not sure if its a cpu problem, heating problem or a driver problem. I can get you the exact error message w/ number if needed. Thanks for the Help and taking the Time.
     
  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Actually just attach a MiniDump from c:\windows\minidump folder

    Mind you in MOST cases this is usually a Sound or Video driver that requires updating (from your Manufactures support page)

    By the way, what computer manufacture and model number is this?

    But if you do reply (which may not be needed - ie answer already given) please also include the MiniDump
     
  3. SammJDS626

    SammJDS626 TS Rookie Topic Starter

    Ok I attached the Mini-Dump File, My Comp is a Intel Dual Core

    Model Number #
    Thank you.
     
  4. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Please remove that OEM number immediately

    I'm after your Motherboard or computer name or model (HP Dell Model number.....)
     
  5. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Inside the 1 MiniDump:
    Uninstall the ASUS enhanced video drivers via add/remove programs.

    Edit:

    To remove the enhanced driver, just run the setup program from the driver package again. It'll ask if you want to remove it, just click yes, and you're done.

    .
     
  6. SammJDS626

    SammJDS626 TS Rookie Topic Starter

    Ok I removed the ASUS Drivers and now it working perfectly, Thank you Kim. Really Appreciate it. Have a good one.
     
  7. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Thanks for the update (and the oem removal :) )
     
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