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Computer only loads in Safe Mode =/...

By RJ831
Jun 22, 2007
  1. Well I have a fairly new HP desktop and it just recently started doing this. It only boots in Safe Mode, otherwise, the screen goes black after windows loads and it stays black...Any help would be greatly appreciated...hjt is attached..
     
  2. raybay

    raybay TS Evangelist Posts: 10,716   +6

    Something has gone bad, but at this early stage, it is impossible to tell whether it is a failed video graphics card, or other component...
    If it runs in safe mode, you can track down the problem and fix it... with a little effort.
     
  3. momok

    momok TS Rookie Posts: 2,272

    Hi,

    You may wish to copy and paste these instructions on notepad for easier reference later.

    Boot into safe mode under your normal user name. See how HERE

    Next turn on "Show all files and folders, including hidden and system". See how HERE

    Go to start > run and type services.msc. Press the enter key.
    Search for the following services. Double click to select stop if they are running. Set the startup type to disabled. Click apply/ok for each service you disable.

    Viewpoint Manager Service

    Go to start > Control Panel > Add and Remove Programs.
    Remove anything related to the following:

    Viewpoint Manager

    Open your task manager by pressing holding ctrl, alt and pressing del. Alternatively, use ctrl + shift + esc. Go to the processes tab, and end the following processes, if found:

    ViewpointService.exe

    After that, run HijackThis and fix the following entries, if found (do this by placing a tick in the check boxes beside these entries and clicking "Fix checked"):

    O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

    Close HJT.


    Navigate in Windows Explorer and delete the following files and folders in bold.

    C:\Program Files\Viewpoint\

    Reboot into normal mode and rehide your protected OS files.

    I would advise you to visit our Viruses/Spyware/Malware, preliminary removal instructions and follow the steps given. Do follow all the instructions exactly. They will provide logs for analysis of your system so I will know how to instruct you to proceed.

    Thereafter, please post fresh HijackThis, AVG Antispyware and Combofix logs as attachments into this thread. Do not copy and paste your logs if not it will be ignored and/or removed.

    Also, please let me know the results of the AVG Antirootkit scan


    Regards,
    Your friendly momok =)

    This thread is for the use of RJ831 only. Please don't post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
     
  4. raybay

    raybay TS Evangelist Posts: 10,716   +6

    We learners would appreciate you getting back to the forum to report on how well this new solution by Momok works for you.
     
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