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Computer Randomly freezes

By joel122
Jul 5, 2015
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  1. Hi, this problem has been going on for quite some time on and off and I'd really like to put an end to it once and for all. My computer has been randomly freezing as of late and the only way to fix it is to manually restart the computer itself. Usually what happens is that it will simply freeze very randomly and I'll be able to move the mouse around but nothing else responds. As soon as I click somewhere with my mouse, wherever I clicked the mouse will freeze as well at that certain spot. Num lock does not work either, neither does ctrl alt+ del, etc. Usually if sound is on at the time, well whatever is playing will freeze at that specific note or sound and keep repeating as in a loop. I thought I had managed to fix this problem a few months back by updating my device drivers, but this does not seem to be the case. If anyone could help me with simple instructions, as I am by far extremely bad with computers, it would be very helpful and appreciated, thank you,
     
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    What is the computer, a laptop or desktop?
     
  3. joel122

    joel122 TS Rookie Topic Starter Posts: 20

    Desktop
     
  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Make or model?
     
  5. joel122

    joel122 TS Rookie Topic Starter Posts: 20

    I am running Windows 7 with an amd processor, that's what I mostly know as a friend built the computer for me a few years back. If additional information is needed I'd be more than happy to hand it out :)
     
  6. joel122

    joel122 TS Rookie Topic Starter Posts: 20

    If anymore information is needed, which I guess it is, just let me know, im just not too sure what is needed from my part to asses this situation.
     
  7. joel122

    joel122 TS Rookie Topic Starter Posts: 20

    I've had several freezes this morning and they seem quite frequent, I'm completely loss as to what I should do. Any further instructions would be very helpful.
     
  8. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    The power supply may be the cause of this. Try swapping it out
     
  9. joel122

    joel122 TS Rookie Topic Starter Posts: 20

    I had previously tried that, but it had no real change to the problem. I think it would be important to note that the freezes happen very randomly at times, but more often than not it will happen once watching a video or playing a game.
     
  10. jobeard

    jobeard TS Ambassador Posts: 9,330   +622

    I would suspect the video system (card+onboard mem) OR the system memory
     
  11. joel122

    joel122 TS Rookie Topic Starter Posts: 20

    How should I go about fixing this problem? Should I actually swap out every single part suggested one by one, or would there be an easier way to figure this out ?
     
  12. jobeard

    jobeard TS Ambassador Posts: 9,330   +622

    First stay OFF gaming and streaming and play with google, news.google.com or yahoo news - - just drive some content.
    The object is to see if it is a general, overall problem vs related to your normal activity.

    Set you screen saver for short time but not to sleep or hibernate - - see if the system will idle for a few hours without being overloaded.
     
    Spykezxp likes this.
  13. joel122

    joel122 TS Rookie Topic Starter Posts: 20

    From what I can see the pc seems to be running fine when not overloaded with much. It hadnt frozen while idle, it really does seem to freeze randomly when I am doing other tasks or simply watching videos, or playing games.
     
  14. jobeard

    jobeard TS Ambassador Posts: 9,330   +622

    Last edited: Jul 9, 2015
  15. joel122

    joel122 TS Rookie Topic Starter Posts: 20

    I downloaded the valley benchmark software and passed a benchmark at custom settings it ran fine and I got a score of 500 or so.. Afterwards, I ran a benchmark with extreme HD setting turned on, and midway through, the computer froze once again. Is there anything in particular I should be looking out for when running these benchmarks?
     
  16. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

  17. jobeard

    jobeard TS Ambassador Posts: 9,330   +622

    As I suspected, it is video related. Are you running with an onBoard video chip or a dedicated controller (which one and how much memory does it have, does it have a dedicated fan).
     
  18. joel122

    joel122 TS Rookie Topic Starter Posts: 20

    I am running memtest right now, will update you later tonight if any errors were found.
     
  19. joel122

    joel122 TS Rookie Topic Starter Posts: 20

    After 17h and 5 passes of running memtest, there seems to have no error, I shall keep passing it for at least 7 passes, but until then, there seems to be no sign of errors occurring. As for my graphics driver I believe I am running an amd Radeon, the exact specifications I am not sure, I believe it was an on-board one, but then again I am not 100% sure. I shall have to check with my computer specifications when I am home for the exact model.
     
  20. joel122

    joel122 TS Rookie Topic Starter Posts: 20

    Sorry, I have been away for a few days but I came back with my computer still running memtest and it has run 21 successfull passes without any signs of errors, what would be the next step that I should follow?
     
  21. jobeard

    jobeard TS Ambassador Posts: 9,330   +622

    Update the video driver
     
  22. joel122

    joel122 TS Rookie Topic Starter Posts: 20

    Sorry if this may seem obvious, but if I go to "device manage" and proceed by clicking on my "display adapter" which will open up my video driver, which is an AMD Radeon HD 7560D, by the way, and then right click on it and update the drivers software by automatically searching for them, would this be the correct way of going about this? Though as I do this it tells me that windows determined that my driver is up to date. So does that mean that they truly are up to date or do I have to manually find them and update them?
     
  23. joel122

    joel122 TS Rookie Topic Starter Posts: 20

    I think its important to mention that a few months ago (6 or so) I had updated my video drivers, by automatically searching for them and it seemed to have updated them and fixed the problem until now. I remember having downloaded skype a few hours or maybe a day or so before it froze, I don't know if its relevant information or not?
     
  24. jobeard

    jobeard TS Ambassador Posts: 9,330   +622

    Yes, I've seen that inconsistency too, so take the make/model info and search the vender's site for firmware to match
     
  25. joel122

    joel122 TS Rookie Topic Starter Posts: 20

    Is there any way exactly to know if the firmware has not been already installed or updated? As I've mentioned I have an AMD Radeon HD 7560D, so I should go to the AMD website and search for that specific make/model and find any updates or firmware for it and install it?
     

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