Computer randomly restarting after installing a usb bluetooth

[greatestrick]

Computer randomly restarting :updated 23/1:

hi, i recently installed a billionton bluetooth usb class 1 onto my computer and since then my computer has been randomly restarting without warning. after the reboot a window pops up saying that windows has recovered from a serious error asking me if i want to send an error report. after i clicked send error report it said there was a problem with the drivers. heres the error report:

Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date: 1/11/2006
Time: 6:02:14 PM
User: N/A
Computer: RICKY
Description:
Error code 1000008e, parameter1 c0000005, parameter2 bfa07200, parameter3 baebf288, parameter4 00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45 System E
0008: 72 72 6f 72 20 20 45 72 rror Er
0010: 72 6f 72 20 63 6f 64 65 ror code
0018: 20 31 30 30 30 30 30 38 1000008
0020: 65 20 20 50 61 72 61 6d e Param
0028: 65 74 65 72 73 20 63 30 eters c0
0030: 30 30 30 30 30 35 2c 20 000005,
0038: 62 66 61 30 37 32 30 30 bfa07200
0040: 2c 20 62 61 65 62 66 32 , baebf2
0048: 38 38 2c 20 30 30 30 30 88, 0000
0050: 30 30 30 30 0000


thanks..

 

[zachig]

I've once heard about such a problem. I think it is somehow related to your USB Drivers. Try uninstalling your USB drivers and reinstalling the most new version of them.

Please update. :wave:

 

[howard_hopkinso]

Hello and welcome to Techspot.

What happens if you uninstall the blutooth adapter?

Do the crashes stop?

If so, it could either be a driver issue, or a hardware compatibility issue.

Regards Howard :wave: :wave:

 

[greatestrick]

i uninstalled it but the crashing still happens

 

[howard_hopkinso]

Ok.

Go HERE and follow the instructions.

If that doesn`t help. Zip 5 or 6 minidumps together, and attach them here.

Regards Howard

 

[greatestrick]

erm.. wats a minidump?

 

[howard_hopkinso]

When your computer automatically restarts due to a crash, or you receive a BSOD. Windows writes a minidump to the folder c:/windows/minidump

A minidump is a snapshot of what was happening at the time of the crash, and can be useful in diagnosing the problem.

Regards Howard

 

[greatestrick]

heres the minidumps

 

[howard_hopkinso]

all 4 of your minidumps crash with a bugcheck of 8E.

2 crash at win32k.sys. This is your Windows Multi-User Win32 Driver.
1 crashes at Nv4_mini.sys. This is your video card driver.
1 crashes with memory corruption. Self explanatory.

0x0000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED

A kernel mode program generated an exception which the error handler didn’t catch. These are nearly always hardware compatibility issues (which sometimes means a driver issue or a need for a BIOS upgrade).

I believe you may have a ram problem.

Follow the instructions in the link I gave you earlier.

Regards Howard

 

[greatestrick]

hmm i had these ram for ages and it was fine all along.... i'll check my rams anyway

if my ram is corrupted, could it be fixed somehow? or would i hav to buy a new ones

 

[greatestrick]

thx.. my computer doesnt restart no more after cleaning the inside of my comp. but recently the random restarts are happening again.. i ran memtest but everything was fine... here are my minidumps

 

[howard_hopkinso]

1 minidump crashes at d347bus.sys. daemon tools? Try uninstalling Daemon tools.

1 minidump crashes at nv4_mini.sys. Graphics card driver. Update your drivers.

1 minidum crashes at win32k.sys. Windows Multi-User Win32 Driver.

The bugchecks are 8E, and D1.

0x000000D1: DRIVER_IRQL_NOT_LESS_OR_EQUAL

The system attempted to access pageable memory using a kernel process IRQL that was too high. The most typical cause is a bad device driver (one that uses improper addresses). It can also be caused by caused by faulty or mismatched RAM, or a damaged pagefile.

Regards Howard

 

[greatestrick]

do u think formatting my computer would fix these?

 

[howard_hopkinso]

do u think formatting my computer would fix these?

It wouldn`t hurt to try.

See how it goes. If you have further problems, don`t hesitate to post fresh minidumps.

Regards Howard

 

[greatestrick]

alright... i'll tell u how it goes

 

[greatestrick]

ok ive formated my computer.. the random restarts are still happening! here are the 2 latest minidumps

 

[howard_hopkinso]

1 minidump crashes at watchdog.sys. This is a Windows watchdog file. I can`t find any info for this driver.

1 minidump crashes at nv4_disp.dll. Video card driver.

Both dumps have a bugcheck of 8E. they also reference Medieval_TW.exe. This the game your were playing at the time of the crashes.

Check your temperatures, and make sure your psu is putting out enough power for your system.

Regards Howard

 

[greatestrick]

i dont think its a heating problem, i got a fan blowing into it but it just restarted just then

here are some new minidumps

 

[howard_hopkinso]

i dont think its a heating problem, i got a fan blowing into its still restarting

Maybe you`ve got a psu issue.

What psu do you have?

Regards Howard

 

[greatestrick]

err wats a psu?

 

[howard_hopkinso]

Psu=Power supply unit.

Regards Howard

 

[greatestrick]

how do i find out wat psu i hav?

 

[greatestrick]

maybe u wanna look at some of my recent minidumps i posted on the 3rd last post on the first page

 

[howard_hopkinso]

Your psu is located near the top of your case(it`s where your power cable connects to your computer). If you open the side panel of your case. The psu should have a label on it that says what make, and wattage it is.

I will take a look at your latest mindumps.

Regards Howard

 

[howard_hopkinso]

All your latest minidump crash at win32k.sys. 2 have a bugcheck of 8E, and 1 has a bugcheck of 4E.

0x0000008E: KERNEL_MODE_EXCEPTION_NOT_HANDLED

A kernel mode program generated an exception which the error handler didn’t catch. These are nearly always hardware compatibility issues (which sometimes means a driver issue or a need for a BIOS upgrade).

0x0000004E: PFN_LIST_CORRUPT

This indicates that the memory management Page File Number list is corrupted. Can be caused by corrupt physical RAM, or by drivers passing bad memory descriptor lists.

Regards Howard