TechSpot

Computer restarts/shuts down during WoW

By Taharial
Aug 18, 2015
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  1. My computer seems to randomly either completely shut down or restart itself while I'm playing WoW. This happened during Windows 8.1 and Windows 10 and I honestly don't know why. It seems to happen in random spurts. Yesterday I played for 4 hours with no interruption whatsoever. Today it's happened 4 times in the last hour. It doesn't seem to happen during any other games or while the computer idles. I'll happily provide any information you need and appreciate any insight anyone can offer.

    Also, I browsed the WoW forum and couldn't find very useful information. One admin recommended to another person with a similar problem to download and run Geeks 3D GPU Shark and
    Real Temp to monitor GPU and CPU temperatures. My CPU never ran hotter than 44C and my GPU idles at 62C and maxed at 96C while playing WoW.

    ------------------
    System Information
    ------------------
    Time of this report: 8/18/2015, 19:59:06
    Machine name: CALEB-PC
    Operating System: Windows 10 Home 64-bit (10.0, Build 10240) (10240.th1.150807-2049)
    Language: English (Regional Setting: English)
    System Manufacturer: ASUS
    System Model: All Series
    BIOS: Default System BIOS
    Processor: Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz (4 CPUs), ~3.4GHz
    Memory: 8192MB RAM
    Available OS Memory: 8130MB RAM
    Page File: 2576MB used, 8113MB available
    Windows Dir: C:\WINDOWS
    DirectX Version: 12
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    Miracast: Not Available
    Microsoft Graphics Hybrid: Not Supported
    DxDiag Version: 10.00.10240.16384 64bit Unicode

    ---------------
    Display Devices
    ---------------
    Card name: AMD Radeon R9 200 Series
    Manufacturer: Advanced Micro Devices, Inc.
    Chip type: AMD Radeon Graphics Processor (0x67B1)
    DAC type: Internal DAC(400MHz)
    Device Type: Full Device
    Device Key: Enum\PCI\VEN_1002&DEV_67B1&SUBSYS_30811462&REV_00
    Display Memory: 8140 MB
    Dedicated Memory: 4075 MB
    Shared Memory: 4064 MB
    Current Mode: 1920 x 1200 (32 bit) (60Hz)
    Monitor Name: HP ZR2440w IPS Monitor
    Monitor Model: HP ZR2440w
    Monitor Id: HWP2956
    Native Mode: 1920 x 1200(p) (59.950Hz)
    Output Type: HDMI
    Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
    Driver File Version: 8.17.0010.1404 (English)
    Driver Version: 15.200.1062.1004
    DDI Version: 12
    Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
    Driver Model: WDDM 2.0
    Graphics Preemption: DMA
    Compute Preemption: DMA
    Miracast: Not Supported
    Hybrid Graphics GPU: Not Supported
    Power P-states: Not Supported
    Driver Attributes: Final Retail
    Driver Date/Size: 8/9/2015 01:13:36, 1466744 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp:
    Device Identifier: {D7B71EE2-24F1-11CF-AE72-8B10BEC2C535}
    Vendor ID: 0x1002
    Device ID: 0x67B1
    SubSys ID: 0x30811462
    Revision ID: 0x0000
    Driver Strong Name: oem41.inf:cb0ae4141cbcdede:ati2mtag_Hawaii:15.200.1062.1004:pci\ven_1002&dev_67b1&rev_00
    Rank Of Driver: 00D12000
    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
    DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeVC1_IDCT DXVA2_ModeWMV9_IDCT
    Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {A491560E-FFE4-4202-9B1D-2DCD004EB9E3}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
    D3D9 Overlay: Not Supported
    DXVA-HD: Not Supported
    DDraw Status: Enabled
    D3D Status: Enabled
    AGP Status: Enabled
     
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Your AMD Radeon R9 200 Series card may need to be cleaned. Do this by removing it and cleaning the gold contacts using a pencil eraser. Also check for dust and that the fan is turning freely
     
  3. Taharial

    Taharial TS Rookie Topic Starter Posts: 20

    Thank you Tmagic650, I did open the case and use canned air to clean all the fans, including verifying the GPU fan spun freely before and afterwards. I'm a little concerned about cleaning the gold contacts with a pencil eraser though. I've read that because the gold plating is thin and pencil erasers contain small abrasive particles that it could expose the nickel under-plating which would then allow easy corrosion.
    I also want to point out that no other games cause my system to shut down or reboot. I can run a newer game like Tomb Raider at maximum settings for hours without a hiccup. I don't know why this 10 year old game causes problems
     
  4. Cobalt006

    Cobalt006 TS Evangelist Posts: 1,777   +241

    If the game is that old. That could be the reason why you are having problem. Win 10 and win a 8.1 do not not support some of the older games. Their is a article here at techspot which states the reason. Sorry for not posting the link. But can not seem to find it.
     
  5. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Just be gentle wiping the pins with the pencil eraser, don't press hard. You would be removing any oxidation not causing it
     
  6. Taharial

    Taharial TS Rookie Topic Starter Posts: 20

    So I was a huge dorkus and realized I never actually checked my GPU fans. I thought I had checked all of them but when I opened my case today and looked on the underside of the graphics card lo and behold, the fans weren't moving. I dusted them out and they seem fine now and my game runs fine now. Thank you for the suggestions, guys. As always you rock!
     

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