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computer shuts itself off

By mmellish
May 31, 2006
  1. I have a HP zd7000 laptop running xp home. It has been crashing. At first just when printing sometimes, now it is always when printing, and sometimes when web browsing. I had formatted the hd (thinking it was a virus), I have swapped out the ram (with ram from another laptop- that made it worse). The temp is about 40C. I am contemplating purchasing a registry cleaner program. Is this a hardware or software issue? I am also contemplating swapping the hard drive to my other laptop to see if it will print/run on the other laptop? Are these things a possible solution to my problems, or am i just wasting my time?

    Any help would be appreciated. I am getting very frustrated.
     
  2. kangaruffian

    kangaruffian TS Rookie Posts: 175

    well try first run some antivirus software or (or online scanner) if virus or another buggers not found then run prime95..check whats happens.. (www.mersenne.org/freesoft.htm)
     
  3. mmellish

    mmellish TS Rookie Topic Starter

    I have run norton antivirus - nothing shows up. What is prime95? Dpes it test your hardware?
     
  4. kangaruffian

    kangaruffian TS Rookie Posts: 175

    well..

    download it and run "torture test/ blend" if its doesn't give u errors after 20min u probably don't have hardware failure..

    Heres some math http://primes.utm.edu/mersenne/index.html#theorems

    but its kinda intresting and boring at same time whats to poin chase some numbers :)
     
  5. kangaruffian

    kangaruffian TS Rookie Posts: 175

    yup u can test hardware with that.. stresses lotsa cpu/cache/mem read also stress.txt
     
  6. mmellish

    mmellish TS Rookie Topic Starter

    Thanks, I ran the test. It ran for 50 minutes & came up with nothing. Do you have any more suggestions?
     
  7. kangaruffian

    kangaruffian TS Rookie Posts: 175

    yup then update to latest drivers chipset,audio,lan,video,etc
     
  8. kangaruffian

    kangaruffian TS Rookie Posts: 175

    and printer drivers too..
     
  9. kangaruffian

    kangaruffian TS Rookie Posts: 175

    and if that doesnt help toss that printer outta windows or show it alittlebit sledgehammer
     
  10. kangaruffian

    kangaruffian TS Rookie Posts: 175

    or try to reset that printter

    take whole powercable off for 10sec or try another printer..chainge that printter cable check controlpanel does theres any irq conflict etc.. (check devicemanager is there any ? marks..) try anoher port
     
  11. mmellish

    mmellish TS Rookie Topic Starter

    Thanks, I will try the driver update. I have not done this before, is there a site that will do it automatically?

    Also, I'm not sure that it would be the printer itself, as it works fine with the other computer we have.
     
  12. mmellish

    mmellish TS Rookie Topic Starter

    I updated the drivers, but still had the problem. So I decided to remove 1 of my ram only and it will work. I swapped & tried both ram separately. It does not shut off. I tried them separately in both ram slots. It does not shut off. But as soon as I put both ram in together, it shuts off. Is it possible that the ram slots are having some kind of conflict?
     
  13. kangaruffian

    kangaruffian TS Rookie Posts: 175

    actually i don't..

    know much HP laptops but u can try find solution also here : http://www.zd7000forums.com/ they have similar issues there and hopely solution too.. ;)
     
  14. mmellish

    mmellish TS Rookie Topic Starter

    Thanks, I actually have a different problem now. I ran memtest for 2 & 1/2 hours and shut it down normally. It did find a couple errors, but when I restarted the computer - it kept giving me BSOD's and then the hard drive died. I don't know if the problem was the hard drive all along. I replace the hard drive & now have a new thread in windows os. It seems to get my usb working I need a file usbehci.sys - do you know where to get this? & until I get that running I cannot tell if my computer will shut down on printing.

    thanks
     
  15. kangaruffian

    kangaruffian TS Rookie Posts: 175

    reinstall sp2.. i think its a MS usb2 driver
     
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