Computer stalling with hotkeys?

By victorF
Mar 24, 2007
  1. Recently my pc started stalling when I press the keyboard shortcuts on my multimedia keyboard (volume, mute, email launch, etc). It pretty much freezes all the keys except for the windows key. Please help.
  2. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Hello and welcome to Techspot.

    Your system has a couple of nasty infections.

    Very Important: Before deciding whether you should clean or reformat your system, go and read this thread HERE and decide what it is you want to do.

    If after reading the above, you wish to clean your system, do the following.

    Download LSPFix from
    1. Disconnect from the Internet, go to the LSPfix file and extract/unzip LSP-Fix into its own folder [C:\lspfix].
    2. Open the lspfix folder and double-click on LSPFix.exe to start the program.
    3. Check the "I know what I am doing" checkbox.
    4. Select (highlight) all instances of 'rlls.dll' in the left column under "Keep".
    5. Click the arrow >> so it goes over to the right column under "Remove".
    6. Click "Finish" and LSPfix will remove references to the file and restore the chain numbers.

    Boot into safe mode, under your normal user name(NOT THE ADMINISTRATOR ACCOUNT). See how HERE.

    In Windows Explorer, turn on "Show all files and folders, including hidden and system". See how HERE.

    Locate and delete the following bold files and/or directories(if there).


    Reboot into normal mode and rehide your protected OS files. Reconnect to the net.

    Then, go and read the Viruses/Spyware/Malware, preliminary removal instructions. Follow all the instructions exactly.

    Post fresh HJT, AVG Antispyware and Combofix logs as attachments into this thread, only after doing the above.

    Also, let me know the results of the AVG Antirootkit scan.

    Regards Howard :wave: :wave:

    This thread is for the use of victorF only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
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