Obviously you guys know quite a bit of stuff. In about 6 months I will be servicing computers the job is all lined up and ready to go I just need to finish my education. Most of it will be going into people houses that have Windows since they are all Dells. What programs should I get to diagnose Windows problems? If they can't get on the internet is there a disk I can make to search for viruses or adaware or can I just boot avg and adaware from a disk? Is there anything as far as programs go that you think I should get?