Solved Computer will access the Internet only in SAFE mode

[Broni]

I'm glad to see good news but the log you posted is incorrect.
You just posted content of my "fixlist".

Here is your issue:

Running from C:\Users\John\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\WM9HZ143

Both, FRST64 and "fixlist" must be located on your Desktop or the fix will not work (as my instructions say)

Please re-read my instructions and redo.

 

[Kallettla]

Is this right?

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 26-11-2014 01
Ran by John at 2014-11-29 21:03:42 Run:1
Running from C:\Users\John\Downloads
Loaded Profile: John (Available profiles: John)
Boot Mode: Normal
==============================================
Content of fixlist:
*****************
Task: {82430691-AD4C-4CE2-9BE5-CAC4DFE5C95A} - System32\Tasks\pcreg => C:\Program Files\pcmax\service.exe <==== ATTENTION
C:\Program Files\pcmax
HKLM\...\Run: [InstallerLauncher] => "C:\Program Files\Common Files\Bitdefender\SetupInformation\{6F57816A-791A-4159-A75F-CFD0C7EA4FBF}\setuplauncher.exe" /run:"C:\Program Files\Common Files\Bitdefender\SetupInformation\{6F57816A-791A-41 (the data entry has 36 more characters).
C:\Program Files\Common Files\Bitdefender
ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} => No File
HKU\S-1-5-21-1681429333-3498570164-3800114582-1000\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
SearchScopes: HKLM -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKLM -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKLM-x32 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKLM-x32 -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKU\S-1-5-21-1681429333-3498570164-3800114582-1000 -> {FBB916C6-C9D4-4273-B961-8C50E3121DB8} URL =
Toolbar: HKU\S-1-5-21-1681429333-3498570164-3800114582-1000 -> No Name - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
Reg: reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\PrivDog"
CHR HKLM-x32\...\Chrome\Extension: [cmaiofennmphjldldcpphcechfnnohja] - C:\Program Files (x86)\AdTrustMedia\PrivDog\PrivDog_chrome.crx []
C:\Program Files (x86)\AdTrustMedia
S1 AntiLog32; \??\C:\windows\system32\drivers\AntiLog64.sys [X]
S3 catchme; \??\C:\ComboFix\catchme.sys [X]
S1 ESProtectionDriver; \??\C:\Program Files (x86)\Malwarebytes Anti-Exploit\mbae64.sys [X]
U4 vsserv; No ImagePath
C:\Users\John\AppData\Local\Temp\Quarantine.exe
C:\Users\John\AppData\Local\Temp\sqlite3.dll

*****************
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Logon\{82430691-AD4C-4CE2-9BE5-CAC4DFE5C95A}" => Key deleted successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{82430691-AD4C-4CE2-9BE5-CAC4DFE5C95A}" => Key deleted successfully.
C:\Windows\System32\Tasks\pcreg => Moved successfully.
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\pcreg" => Key deleted successfully.
C:\Program Files\pcmax => Moved successfully.
HKLM\Software\Microsoft\Windows\CurrentVersion\Run\\InstallerLauncher => value deleted successfully.
C:\Program Files\Common Files\Bitdefender => Moved successfully.
"HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\00avast" => Key deleted successfully.
"HKCR\CLSID\{472083B0-C522-11CF-8763-00608CC02F24}" => Key not found.
"HKU\S-1-5-21-1681429333-3498570164-3800114582-1000\SOFTWARE\Policies\Microsoft\Internet Explorer" => Key deleted successfully.
HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\\DefaultScope => Value was restored successfully.
"HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}" => Key deleted successfully.
"HKCR\CLSID\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}" => Key not found.
HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\\DefaultScope => Value was restored successfully.
"HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}" => Key deleted successfully.
"HKCR\Wow6432Node\CLSID\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}" => Key not found.
"HKU\S-1-5-21-1681429333-3498570164-3800114582-1000\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{FBB916C6-C9D4-4273-B961-8C50E3121DB8}" => Key deleted successfully.
"HKCR\CLSID\{FBB916C6-C9D4-4273-B961-8C50E3121DB8}" => Key not found.
HKU\S-1-5-21-1681429333-3498570164-3800114582-1000\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\\{2318C2B1-4965-11D4-9B18-009027A5CD4F} => value deleted successfully.
"HKCR\CLSID\{2318C2B1-4965-11D4-9B18-009027A5CD4F}" => Key not found.
========= reg delete "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\PrivDog" =========
Permanently delete the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\PrivDog (Yes/No)? The operation completed successfully.
========= End of Reg: =========
"HKLM\SOFTWARE\Wow6432Node\Google\Chrome\Extensions\cmaiofennmphjldldcpphcechfnnohja" => Key deleted successfully.
"C:\Program Files (x86)\AdTrustMedia\PrivDog\PrivDog_chrome.crx" => File/Directory not found.
"C:\Program Files (x86)\AdTrustMedia" => File/Directory not found.
AntiLog32 => Service deleted successfully.
catchme => Service deleted successfully.
ESProtectionDriver => Service deleted successfully.
vsserv => Service deleted successfully.
C:\Users\John\AppData\Local\Temp\Quarantine.exe => Moved successfully.
C:\Users\John\AppData\Local\Temp\sqlite3.dll => Moved successfully.
==== End of Fixlog ====

 

[Broni]

You did it

Last scans...

Download Security Check from here or here and save it to your Desktop.

• Double-click SecurityCheck.exe
• Follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.

• Make sure the following options are checked:
  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center
  • Windows Update
  • Windows Defender
  • Other Services
• Press "Scan".
• It will create a log (FSS.txt) in the same directory the tool is run.
• Please copy and paste the log to your reply.

Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe

• Double click on TFC.exe to run the program.
• Click on Start button to begin cleaning process.
• TFC will close all running programs, and it may ask you to restart computer.

Download Sophos Free Virus Removal Tool and save it to your desktop.

• Double click the icon and select Run
• Click Next
• Select I accept the terms in this license agreement, then click Next twice
• Click Install
• Click Finish to launch the program
• Once the virus database has been updated click Start Scanning
• If any threats are found click Details, then View log file... (bottom left hand corner)
• Copy and paste the results in your reply
• Close the Notepad document, close the Threat Details screen, then click Start cleanup
• Click Exit to close the program

 

[Kallettla]

Results of screen317's Security Check version 0.99.91
Windows 7 Service Pack 1 x64 (UAC is disabled!)
Internet Explorer 11
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Norton Security Suite
[size=1]WMI entry may not exist for antivirus; attempting automatic update.[/size]
`````````Anti-malware/Other Utilities Check:`````````
Java(TM) 6 Update 17
Java version 32-bit out of Date!
Adobe Reader XI
````````Process Check: objlist.exe by Laurent````````
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 3%
````````````````````End of Log``````````````````````

 

[Kallettla]

Farbar Service Scanner Version: 21-07-2014
Ran by John (administrator) on 30-11-2014 at 10:00:16
Running from "C:\Users\John\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\TW15DNBC"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************
Internet Services:
============
Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.

Windows Firewall:
=============
Firewall Disabled Policy:
==================

System Restore:
============
System Restore Disabled Policy:
========================

Action Center:
============

Windows Update:
============
Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.

Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1

Other Services:
==============

File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed

**** End of log ****

 

[Kallettla]

Getting user folders.
Stopping running processes.
Emptying Temp folders.
User: All Users
User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 67 bytes
User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
User: John
->Temp folder emptied: 4012526 bytes
->Temporary Internet Files folder emptied: 918712588 bytes
->Flash cache emptied: 5709 bytes
User: Public
->Temp folder emptied: 0 bytes
%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 241716 bytes
%systemroot%\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 49684 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 55392484 bytes
Emptying RecycleBin. Do not interrupt.
RecycleBin emptied: 0 bytes
Process complete!
Total Files Cleaned = 933.00 mb

 

[Kallettla]

I am having difficulty with the Sophos Virus link. It got there once and it asked me if I wanted to save it and I said yes. Then it told me it could not be saved. I tried it again a few times and I cannot get there at all. I did check in downloads and it said I have a partial download. Please advise. Thank you.

 

[Broni]

Try different browser.

 

[Kallettla]

It worked. Thanks. The Sophos scan came out clean!

 

[Broni]

Update your Java version here: https://www.techspot.com/downloads/6463-java-se.html
Alternate download: http://www.java.com/en/download/manual.jsp

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.
Note 2: If you're running 64-bit system make sure you install BOTH, 32-bit and 64-bit Java.
Note 3: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

=======================================

Your computer is clean

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download

DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

• Activate UAC (optional; some users prefer to keep it off)
• Remove disinfection tools
• Create registry backup
• Purge System Restore
• Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

8. Download and install Secunia Personal Software Inspector (PSI): https://www.techspot.com/downloads/4898-secunia-personal-software-inspector-psi.html. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

11. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/for...curity-questions-best-practices/#entry3187642

12. Please, let me know, how your computer is doing.

 

[Kallettla]

Thanks so much for your expert help! I am working on downloading what you said and I won't be able to work on it completely until Friday. I may have some questions or need clarification. I have another computer that I would like you to help me with if you could. I imagine I would start a new post? Every computer my significant other touches, stops working....hhmmmm going places where he shouldn't is my guess. This other computer has been in the shop and they said they thought it might be the motherboard, but they also coudln't fix the one you just fixed because they didn't know what was wrong with it. I am thinking this other one could likely be another virus. This one won't go on the Internet at all unless it is plugged into the modem. As I recall the audio stopped working as well. It is has been a couple of years since I used it and it stopped working just when it was over a year old. May I start another post about that one?

 

[Broni]

Yes, one computer per topic.

 

[Kallettla]

I think this computer is all set. Thanks so much!

 

[Broni]

Way to go!!
Good luck and stay safe