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Computer will no longer play movies?

By lumbee4live
Jun 30, 2010
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  1. My computer just stopped playing movies it will not play any movie in any format. i have windows media player,Nero show time,VLC, and quicktime player. i cant even watch movies on youtube i can on any other site like break.com or meta-cafe but not youtube. i have never had any problem playing movies i have k-lite codecs pack. i cant even play dvds i have watch before on computer. any suggestions?? i am running windows 7 64bit
  2. Route44

    Route44 TechSpot Ambassador Posts: 12,142   +31

    It sounds like your DVD drive itself has died. How old is your system? Are all drivers updated?
  3. lumbee4live

    lumbee4live TS Rookie Topic Starter

    my system is about a yr old. and the CD drive is a new hp. but i cant even play movies on the hd.
  4. Route44

    Route44 TechSpot Ambassador Posts: 12,142   +31

    Okay, then let's diagnose your harddrive. HP should have a diagnostic tool to test your HD. But if you can find the make of your harddrive then go to the manufacture's website and find their free harddrive diagnostics utility.

    Do you knw the make of your hd?
  5. lumbee4live

    lumbee4live TS Rookie Topic Starter

    It is a western digital hard drive 1tb
  6. Route44

    Route44 TechSpot Ambassador Posts: 12,142   +31

    Good! WD has an excellent diagnostic tool. You should find it on their website. Do both short and long tests, especially the long.

    I'm not saying your HD is the issue but this is a good diagnostic step regardless.
  7. lumbee4live

    lumbee4live TS Rookie Topic Starter

    ok i have it doing the the long test now it says 2.5 hrs remaining so when it finish ill post results
  8. lumbee4live

    lumbee4live TS Rookie Topic Starter

    ok it finished and i passed the quick and extended test.
  9. Route44

    Route44 TechSpot Ambassador Posts: 12,142   +31

    Examine the “System” and “Application” logs in Event Viewer for other recent errors that might give further clues. To do this, launch EventVwr.msc (just like I have it spelles) from the Run box; or open “Administrative Tools” in the Control Panel then launch Event Viewer.

    Also, does the Device Manager have any Yellow Triangles or Red Xs?
  10. lumbee4live

    lumbee4live TS Rookie Topic Starter

    OK here are the errors that appear every time i attempt to play a movie with wmp. these are under the application log.

    error:
    Faulting application name: wmplayer.exe, version: 12.0.7600.16415, time stamp: 0x4a98ae4b
    Faulting module name: atklumdisp.dll, version: 7.14.10.304, time stamp: 0x4add770d
    Exception code: 0xc00000fd
    Fault offset: 0x00006eea
    Faulting process id: 0x1464
    Faulting application start time: 0x01cb1b2cd3daa29c
    Faulting application path: C:\Program Files (x86)\Windows Media Player\wmplayer.exe
    Faulting module path: C:\Windows\system32\atklumdisp.dll
    Report Id: 15458bae-8720-11df-8bb9-00248c40c27a

    Information:
    Fault bucket , type 0
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: wmplayer.exe
    P2: 12.0.7600.16415
    P3: 4a98ae4b
    P4: atklumdisp.dll
    P5: 7.14.10.304
    P6: 4add770d
    P7: c00000fd
    P8: 00006eea
    P9:
    P10:

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 15458bae-8720-11df-8bb9-00248c40c27a
    Report Status: 0
  11. lumbee4live

    lumbee4live TS Rookie Topic Starter

    also VLC just shows a error message saying "VLC media player just crashed. Do you want to send a bug report to the developers team?" that's the only thing that shows when i attempt to use VLC.
     
  12. lumbee4live

    lumbee4live TS Rookie Topic Starter

    OK so today i could play videos than when i restarted my computer it would no longer play movies. i think i may have a virus or something everything has been clear with avg and super antispyware.
  13. Route44

    Route44 TechSpot Ambassador Posts: 12,142   +31

    You may be correct on the possible virus infection. Look at this link: http://searchtasks.answersthatwork.com/tasklist.php?File=WMPlayer

    Superantispyware is an excellent product but if thgis is a deep infection it may take more to determine if you are really infected or not.

    I suggest going to our Virus and malware Removal forum and follow the 8 Step sticky; don't skip any of the steps. Then post there with the required logs attached.
  14. lumbee4live

    lumbee4live TS Rookie Topic Starter

    ok here are the three logs from the 8 steps.

    Attached Files:

  15. Route44

    Route44 TechSpot Ambassador Posts: 12,142   +31

    The logs need to be posted over at the Virus and Malware Removal forum. Give them a brief overview of what you have experienced.
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