Computer won't boot in normal or safe mode

Status
Not open for further replies.

mmarrs

Posts: 8   +0
So, last night I was on my laptop (Dell Latitude D620) and got a little malware pop up in the bottom right of the screen. I knew from recent previous experience that this was a baaad thing.

I started exiting out of programs, preparing to do a system restore, or try something to prevent a complete virus takeover.
Things started to freeze, and in a panic I manually shut off the computer. Then, when I tried to start it up, I get the Dell screen, but after that there was just a black screen with a white lined bar at the bottom, which seemed to start loading something, but then stopped.

I tried booting in safe mode, and when I do that, the about 7 lines of the programming or whatever appear, as usual, but then it suddenly freezes and won't continue.

Can anyone help me? Am I beyond help? What did I do to my computer!?

Also, I run Windows XP. I don't know if this matters, but I'm pretty sure Windows was doing an update when I turned it off, not sure if that would make things worse perhaps.

Thanks for the help!
 
boot directly off your os cd. if you have severe malware, you may need to reformat and reinstall.
 
To at least try to get access to your data see [post=766270]How to recover your folders/files when Windows won’t boot[/post]
 
I found the operating system disk, but when I hit F12 and say boot from disk, the same problem occurs:
the white dotted loading bar at the bottom of the screen loads a little, but then stops. What should I do?
 
Ok, I have been able to get into the windows operating system disk.
I went into Windows Recovery Console and ran chkdsk. It found something corrupted or wrong, so I ran chkdsk /r which I think fixes that?
When I restarted, I still don't get past the dell screen.

I tried booting from a Ultimate Boot disk, and that didn't seem to work either. When I said to boot to a drive, the screen just went black.

Any recommendations?
 
mmarrs, You might want to try running Malwarebytes' from a Linux liveCD. I would post a link for you if I could... The article can be found at nwitechsupport.com under the title:
Windows will not boot, regular nor safe mode, what to do?
Good luck.
 
Status
Not open for further replies.
Back