Computer's being highjacked

By boomme
Aug 30, 2014
  1. Hi,
    I'm having trouble with my computer, it seems that it's been taken over by someone.
    It was running really slow, so I opened up the task manager, it continually shows the CPU usage at 75 to 100% usage, even though I have no programs open. I also get messages that IE browsers have closed unexpectedly... even though I have opened no browsers. From the windows task manager, when I look at the applications tab, it shows nothing running, when I look at the processes tab... it has tons of COM Surrogate running. I right clicked on these and end process... they go away and the CPU usage drops.... but with in minutes these COM Surrogates all return and CPU usage sky rockets.
    It's making my computer almost useless. Things I have tried:
    1) disconnecting the modem... CPU usage drops to minimal, but as soon as Iplug back in, it all start over again.
    2) updated Norton and Spybot (the free version), unconnected the internet, restarted computer, run full scan Norton virus check, run spybot, and immunized.
    3) run windows cleanup - removed all tempfiles, etc.
    4) set Norton firewall params all to on except the Block all Network traffic
    5) ran both AVS registry cleanup and Noton registry cleanup

    Note: when I look at my Norton security history, I see some of these:
    IP address has disappeared from adapter Teredo Tunneling Pseudo-Interface (IP address: 2001:9d38:6ab8:204s ....
    I also see High CPU usage by :Com.Surrogate warnings.
    Any help/advice would be greatly appreciated.
  2. Broni

    Broni Malware Annihilator Posts: 52,785   +343

    Welcome aboard [​IMG]

    Please, complete all steps listed here:
    Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
    Attached logs won't be reviewed.

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.
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