Hi,
I'm having trouble with my computer, it seems that it's been taken over by someone.
It was running really slow, so I opened up the task manager, it continually shows the CPU usage at 75 to 100% usage, even though I have no programs open. I also get messages that IE browsers have closed unexpectedly... even though I have opened no browsers. From the windows task manager, when I look at the applications tab, it shows nothing running, when I look at the processes tab... it has tons of COM Surrogate running. I right clicked on these and end process... they go away and the CPU usage drops.... but with in minutes these COM Surrogates all return and CPU usage sky rockets.
It's making my computer almost useless. Things I have tried:
1) disconnecting the modem... CPU usage drops to minimal, but as soon as Iplug back in, it all start over again.
2) updated Norton and Spybot (the free version), unconnected the internet, restarted computer, run full scan Norton virus check, run spybot, and immunized.
3) run windows cleanup - removed all tempfiles, etc.
4) set Norton firewall params all to on except the Block all Network traffic
5) ran both AVS registry cleanup and Noton registry cleanup
Note: when I look at my Norton security history, I see some of these:
IP address has disappeared from adapter Teredo Tunneling Pseudo-Interface (IP address: 2001:9d38:6ab8:204s ....
I also see High CPU usage by :Com.Surrogate warnings.
Any help/advice would be greatly appreciated.
I'm having trouble with my computer, it seems that it's been taken over by someone.
It was running really slow, so I opened up the task manager, it continually shows the CPU usage at 75 to 100% usage, even though I have no programs open. I also get messages that IE browsers have closed unexpectedly... even though I have opened no browsers. From the windows task manager, when I look at the applications tab, it shows nothing running, when I look at the processes tab... it has tons of COM Surrogate running. I right clicked on these and end process... they go away and the CPU usage drops.... but with in minutes these COM Surrogates all return and CPU usage sky rockets.
It's making my computer almost useless. Things I have tried:
1) disconnecting the modem... CPU usage drops to minimal, but as soon as Iplug back in, it all start over again.
2) updated Norton and Spybot (the free version), unconnected the internet, restarted computer, run full scan Norton virus check, run spybot, and immunized.
3) run windows cleanup - removed all tempfiles, etc.
4) set Norton firewall params all to on except the Block all Network traffic
5) ran both AVS registry cleanup and Noton registry cleanup
Note: when I look at my Norton security history, I see some of these:
IP address has disappeared from adapter Teredo Tunneling Pseudo-Interface (IP address: 2001:9d38:6ab8:204s ....
I also see High CPU usage by :Com.Surrogate warnings.
Any help/advice would be greatly appreciated.