Inactive Concern I have malware / virus

[dmcneil35]

Hi,

Kids tell me we probably have a virus. I can't see a specific problem other than the computer is slow and web browser crashes gets hung up.

Wondering if you can walk me through the scan process?

thanks

david

 

[Bobbye]

Hi David! We're going to have to get you some better security and makes sure everyone has a better idea of what to do and what to avoid!>>
2 months ago:

Hi, My daughter downloaded the system check malware onto our lappy. Can you help me remove it? Regards David"

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Edit to add:
David, if you still have this program installed: FinalTorrent 2011 please uninstall it. I suspect this is the source of the continued infections.

When you have uninstalled it: Use Windows Explorer (Right click on Start> Explore) to access Computer> Local Drive (C)> Programs> look for the program folder for FinalTorrent 2011> Do a right click Delete.

I will also be recommending additional security. McAfee VirusScan Enterprise fives you an AV, a Firewall and a antispyware program. I will offer suggestions for at least 2 more antimalware programs.
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Let's take the current problem:

Kids tell me we probably have a virus. I can't see a specific problem other than the computer is slow and web browser crashes gets hung up.

1. Why do the kids tell you there is probably malware?
2. Is system slow to load? Slow to surf? Slow to shut down?
3. Please explain what is happening to the browser:
Do you get any message when it crashes?
What do you mean "hung up"?
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You went through this last time you were so, so you should know your way around:

If you would like us to check the system for malware, please follow these steps: Preliminary Virus and Malware Removal.

NOTE: If you already have any of the scanning programs on the computer, please remove them and download the versions in these links.

When you have finished, leave the logs for review in your next reply .
NOTE: Logs must be pasted in the replies. Attached logs will not be reviewed.
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My Guidelines: please read and follow:

• Be patient. Malware cleaning takes time. I am also working with other members while I am helping you.
• Read my instructions carefully. If you don't understand or have a problem, ask me. Follow the order of the tasks I give you. Order is crucial in cleaning process.
• If you have questions, or if a program doesn't work, stop and tell me about it. Don't try to get around it yourself.
• File sharing programs should be uninstalled or disabled during the cleaning process..
• Observe these:
  [o] Don't follow directions given to someone else
  [o] Don't use any other cleaning programs or scans while I'm helping you.
  [o] Don't use a Registry cleaner or make any changes in the Registry.
  [o] Don't download and install new programs- except those I give you.

Threads are closed after 5 days if there is no reply.
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Please paste the logs into your next reply.