Constant high Ping with Spikes EXCEPT during peak times

Hi, I have broadband with talktalk which runs at 4.2mbps. My upload is 0.5

I have a terrible ping with get large spikes. This stops at peak times between 7pm-12pm on weekdays where with averages 35ms to 40ms and daytime on weekends.

Odd that it runs so well at peak time. Could this be due to inadequet broadband in my area and talktalks peak time traffic management actually stabilises it?

Talktalk have already replaced my router/cables and sent internal and external engineers to the exchange they said they fixed a fault they found but nothing seems to have changed.

Can anyone explain or suggest if anything that can be done to fix this? Talktalk support just say the same things over and over.

I've run pathping when ping its good:

Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 DESKTOP-J2P9OKN.lan [192.168.1.106]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
6/ 100 = 6% |
2 31ms 9/ 100 = 9% 3/ 100 = 3% 80-42-144-1.dynamic.dsl.as9105.com [80.42.144.1]
0/ 100 = 0% |
3 32ms 7/ 100 = 7% 1/ 100 = 1% host-78-151-230-145.as13285.net [78.151.230.145]
0/ 100 = 0% |
4 33ms 11/ 100 = 11% 5/ 100 = 5% host-78-151-230-144.as13285.net [78.151.230.144]
0/ 100 = 0% |
5 39ms 7/ 100 = 7% 1/ 100 = 1% host-78-144-11-49.as13285.net [78.144.11.49]
0/ 100 = 0% |
6 40ms 6/ 100 = 6% 0/ 100 = 0% Opal-ge-2.2.0.mpr1.lhr3.above.net [213.161.78.213]
1/ 100 = 1% |
7 36ms 7/ 100 = 7% 0/ 100 = 0% ae0.mpr2.lhr2.uk.zip.zayo.com [64.125.29.160]
1/ 100 = 1% |
8 36ms 8/ 100 = 8% 0/ 100 = 0% ae11.mpr1.lhr15.uk.zip.zayo.com [64.125.30.53]

and when its bad:

Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 DESKTOP-J2P9OKN.lan [192.168.1.106]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
0/ 100 = 0% |
2 216ms 0/ 100 = 0% 0/ 100 = 0% 80-42-144-1.dynamic.dsl.as9105.com [80.42.144.1]
0/ 100 = 0% |
3 225ms 0/ 100 = 0% 0/ 100 = 0% host-78-151-230-145.as13285.net [78.151.230.145]
0/ 100 = 0% |
4 275ms 0/ 100 = 0% 0/ 100 = 0% host-78-151-230-56.as13285.net [78.151.230.56]
0/ 100 = 0% |
5 278ms 0/ 100 = 0% 0/ 100 = 0% host-78-144-0-71.as13285.net [78.144.0.71]
0/ 100 = 0% |
6 268ms 1/ 100 = 1% 1/ 100 = 1% 74.125.48.13
0/ 100 = 0% |
7 341ms 0/ 100 = 0% 0/ 100 = 0% 108.170.246.144
0/ 100 = 0% |
8 --- 100/ 100 =100% 100/ 100 =100% 216.239.58.129
0/ 100 = 0% |
9 --- 100/ 100 =100% 100/ 100 =100% 108.170.234.118
0/ 100 = 0% |
10 --- 100/ 100 =100% 100/ 100 =100% 209.85.241.48
0/ 100 = 0% |
11 --- 100/ 100 =100% 100/ 100 =100% 108.170.241.225
0/ 100 = 0% |
12 --- 100/ 100 =100% 100/ 100 =100% 72.14.239.45
0/ 100 = 0% |
13 257ms 0/ 100 = 0% 0/ 100 = 0% ams16s31-in-f14.1e100.net [172.217.19.206]
 
Back