Could someone help me with removing CiD pop ups in IE?

[Hogbenhog]

Hello everyone,

I have been attempting to clean up my mother-in-laws laptop with limited success. The wretched thing has become very slow thanks to a lot of spyware that her teenage grandson has thoughtfully gotten into it.

So far I have used adaware (hundreds of items), zonealarm (10 treatments)avgrootkit (nothing found), aproposfix (nothing found), nolop (1 infection found), and hijackthis.

As far as the hijack log is concerned I have already removed
O9 - Extra button: PartyPoker.net - {F4430FE8-2638-42e5-B849-800749B94EED} - C:\Program Files\PartyGaming.Net\PartyPokerNet\RunPF.exe (file missing)
O9 - Extra 'Tools' menuitem: PartyPoker.net - {F4430FE8-2638-42e5-B849-800749B94EED} - C:\Program Files\PartyGaming.Net\PartyPokerNet\RunPF.exe (file missing)

and

O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE

The symantec one's are related to an installation of norton antivirus that I have just uninstalled with the plan of putting AVG on shortly instead.

Any advice of how to get rid of these pop ups would be appreciated

Thanks Ben

 

[AlbertLionheart]

Sometimes the quickest and most reliable way of dealing with a system like this is to format the drive and reinstall the O/S. This assumes you have the restore software and can replace everything else.

 

[Hogbenhog]

I have been reaching that same conclusion. I might persevere for another day or so as I'm learning a lot, but I do have the option of reinstalling all the software.

Cheers

 

[howard_hopkinso]

Hello and welcome to Techspot.

Please post a fresh HJT log from normal mode.

Regards Howard :wave: :wave: