TechSpot

Crash When i Run a Program

By Jono7272
Aug 22, 2007
Topic Status:
Not open for further replies.
  1. Hi, When i go to run a game called Xiah the computer crashes and gives this error:

    Stop: 0x000000F4 (0x00000003, 0x83127020, 0x83127194, 0x805FA160)

    Included is the Minidump File.

    Any help would be much appreciated,
    Jono
     

    Attached Files:

  2. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    Hello and welcome to Techspot.

    Your minidump crashes at guard.sys. This is the driver for your AVG Antispyware programme.

    Temporarily, uninstall AVG Antispyware and see if you still have problems.

    Regards Howard :wave: :wave:
     
  3. Jono7272

    Jono7272 TS Rookie Topic Starter

    Thanks for the quick reply,

    I uninstalled AVG AntiSpyware and then tried it again but again it crashed.

    Included is the MiniDump file.

    Thanks in advance,
    Jono
     
  4. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    Again, your minidump crashes at guard.sys. As you have uninstalled AVG Antispyware, this shouldn`t have happened.

    I want to have a quick check for malware. Please read this thread HERE and post a HJT log.

    Regards Howard :)
     
  5. Jono7272

    Jono7272 TS Rookie Topic Starter

    Ok, attached is HJT log.

    Thanks again,
    Jono
     
  6. peterdiva

    peterdiva TechSpot Ambassador Posts: 1,202

    KLIF.SYS might be the problem. This looks to have been left behind after removing Kaspersky. There's also a Trend Micro file by itself. These need to be removed.

    b9c15000 b9c50000 KLIF KLIF.SYS Mon Oct 16 18:38:52 2006 (4533613C)
    ba012000 ba023500 tmcomm tmcomm.sys Mon Jul 31 14:41:15 2006 (44CDA60B)
     
  7. Jono7272

    Jono7272 TS Rookie Topic Starter

    I removed both of them and tried again, but again same thing happened.

    Attached is latest MiniDump.

    Thanks for the help,
    Jono
     
  8. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    peterdiva may well be correct. I also see you have Zonealarm running. This may also be part of the problem. Uninstall Zonealarm and temporarily use the Windows Firewall.

    Run HJT with no other programmes open(except notepad). Click the scan button. Have HJT fix the following, by placing a tick in the little box next to(if there).

    O2 - BHO: (no name) - {3FD6B99C-A275-46ea-8FD1-3D63986E51E4} - C:\WINDOWS\system32\pnbfcnlx.dll (file missing)

    O2 - BHO: (no name) - {70543EDD-DBA4-4601-9DF3-14D75AD9C2BB} - C:\WINDOWS\System32\ikbkgd.dll (file missing)

    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

    O2 - BHO: (no name) - {BA3D9DEB-DC7A-40EB-A9A0-386B2D8C7FF0} - C:\WINDOWS\system32\ddccy.dll (file missing)

    O2 - BHO: (no name) - {C23D4E1F-A170-48C9-8DF7-D7963E21549D} - C:\WINDOWS\system32\ddccy.dll (file missing)

    O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)

    O9 - Extra button: ÓéÀÖÔÚÏß - {D1EDDE84-E67E-4ccd-B28E-73AD3B71A7C9} - http://bars.plugunion.com/ (file missing)

    O9 - Extra 'Tools' menuitem: ÓéÀÖÔÚÏß - {D1EDDE84-E67E-4ccd-B28E-73AD3B71A7C9} - http://bars.plugunion.com/ (file missing)

    O9 - Extra button: PartyPoker.net - {F4430FE8-2638-42e5-B849-800749B94EED} - C:\PartyGaming.net\PartyPokerNet\RunPF.exe (file missing)

    O9 - Extra 'Tools' menuitem: PartyPoker.net - {F4430FE8-2638-42e5-B849-800749B94EED} - C:\PartyGaming.net\PartyPokerNet\RunPF.exe (file missing)

    O16 - DPF: {09F1ADAC-76D8-4D0F-99A5-5C907DADB988} - http://cdn.downloadcontrol.com/files/installers/cab/SystemDoctor2006FreeInstall. cab

    O16 - DPF: {0C72835A-34C5-4273-A700-A2347E784B58} (NPPWebInstallV2 Control) - http://www.siren24.com/nprotect/down/NPPWebInstallV2.cab

    O16 - DPF: {4F091885-8A80-478E-8F48-C53508CA12FD} (DekaronAutoPlay Control) - http://file.dekaron.co.kr/_DownUtil/syscab/Dekaron.CAB

    O16 - DPF: {58FC4C77-71C2-4972-A8CD-78691AD85158} (BJA Control) - http://www.worldwinner.com/games/v49/bjattack/bjattack.cab

    O16 - DPF: {62969CF2-0F7A-433B-A221-FD8818C06C2F} (Blockwerx Control) - http://www.worldwinner.com/games/v47/blockwerx/blockwerx.cab

    O16 - DPF: {71057C18-0507-4747-86BC-E11CE7512C5F} (mailhelper Class) - https://register.btinternet.com/templates/btmailcontrol013.cab

    O16 - DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} (Wwlaunch Control) - http://www.worldwinner.com/games/shared/wwlaunch.cab

    O16 - DPF: {AC120B1D-9411-4111-AF52-118052D85D45} (GameDesire Darts Games) - http://67.15.101.3/g_bin/eng/darts_2_0_0_35.cab

    O16 - DPF: {AF2E62B6-F9E1-4D4F-A10A-9DC8E6DCBCC0} (VideoEgg ActiveX Loader) - http://update.videoegg.com/Install/Windows/Initial/VideoEggPublisher.exe

    O16 - DPF: {B64F4A7C-97C9-11DA-8BDE-F66BAD1E3F3A} - http://download.cdn.winsoftware.com/files/installers/cab/WinAntiVirusPro2006Free Install.cab

    O16 - DPF: {BB637307-92FA-47EC-B3F7-6969078673CC} (Royal Control) - http://www.worldwinner.com/games/v44/royal/royal.cab

    O16 - DPF: {D6FCA8ED-4715-43DE-9BD2-2789778A5B09} - http://nprotect.ini3.co.th/nProtect/KeyCrypt/npkcx.cab

    O16 - DPF: {E53458D2-5A83-4BD1-8DE2-EEEBE73BAB77} - http://dinet.info/e/us29/e.cab

    O16 - DPF: {E862C832-3A5F-4CEB-BFAA-167B22010A71} (InfosFinder2.InfosFinder) - http://support.packardbell.com/files/activex/InfosFinder2.CAB

    O16 - DPF: {F919FBD3-A96B-4679-AF26-F551439BB5FD} - http://locator1.cdn.imagesrvr.com/sites/sysprotect.com/scanner/pages/scanner/Sys ProtectScannerInstall.cab

    O16 - DPF: {FAE74270-E5EE-49C3-B816-EA8B4D55F38F} (H2hPool Control) - http://www.worldwinner.com/games/v51/h2hpool/h2hpool.cab

    O20 - Winlogon Notify: ddccy - C:\WINDOWS\system32\ddccy.dll (file missing)

    O20 - Winlogon Notify: winbjt32 - winbjt32.dll (file missing)

    O20 - Winlogon Notify: wintuh32 - wintuh32.dll (file missing)

    Click on the fix checked button.

    Close HJT.

    Reboot your system and post a fresh HJT.

    Regards Howard :)
     
  9. Jono7272

    Jono7272 TS Rookie Topic Starter

    Ok, did as you said.

    Included is new HJT Log.

    Thanks,
    Jono

    Edit: Ive retried the program and it works fine now, i guess i should try another FireWall other than Zone Alarm.
     
  10. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    Your HJT log is clean.

    Zonealarm is known to cause problems on some systems/configurations. Other firewalls you may want to consider are:

    Kerio or Comodo free firewall programmes.

    Regards Howard :)
     
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