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Critical System Error, STOP, (Restarts Auto or get Blue Screen)

By TheMountaineer
Feb 16, 2006
  1. Hi,
    I'm at a loss as to what my problem is, I believe it is my memory or some driver.

    My computer started to restart automatically around a week ago. I cannot remember installing any new software or hardware prior to this.

    It is more common for it to restart when I turn on the computer although it has occoured whilst play Command and Conquer.

    I told the computer not to restart at a critical error and got the "blue screen".

    Here is what it says:

    PAGE_FAULT_IN_NONPAGED_AREA
    *** STOP: 0X00000050 (0XE7F0F514, 0X00000001, 0X80574A9F, 0X00000002)

    (I don't know what this is).

    The system event log writes:

    Event Type: Error
    Event Source: System Error
    Event Category: (102)
    Event ID: 1003
    Date: 16/02/2006
    Time: 10:38:15
    User: N/A
    Computer: EVEREST
    Description:
    Error code 10000050, parameter1 e7f0f514, parameter2 00000001, parameter3 80574a9f, parameter4 00000002.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 53 79 73 74 65 6d 20 45 System E
    0008: 72 72 6f 72 20 20 45 72 rror Er
    0010: 72 6f 72 20 63 6f 64 65 ror code
    0018: 20 31 30 30 30 30 30 35 1000005
    0020: 30 20 20 50 61 72 61 6d 0 Param
    0028: 65 74 65 72 73 20 65 37 eters e7
    0030: 66 30 66 35 31 34 2c 20 f0f514,
    0038: 30 30 30 30 30 30 30 31 00000001
    0040: 2c 20 38 30 35 37 34 61 , 80574a
    0048: 39 66 2c 20 30 30 30 30 9f, 0000
    0050: 30 30 30 32 0002


    I have ran the basic checks, eg anti-virus scans, spyware, malware, defraged, disk checked etc

    I also let memtest run for 3 hours with no errors reported. I plan to let it run the night through tonight.

    I HAVE ATTACHED MY LAST 6 MINIDUMPS. (I don't know what to do with them). Minidump 12 was dumped due to a crash described above at 10:38am.

    Any help would really be appriciated.

    Thank you.

    Dan
     

    Attached Files:

  2. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    Hello and welcome to Techspot.

    5 minidumps crash at alcan5wn.sys. Alcatel USB ADSL NDIS 5 WAN miniport driver.

    1 minidump crashes with memory corruption, and references vsdatant.sys. This is your Zonealarm firewall.

    Update the drivers for your Alcatel device, and also, update Zonealarm.

    Regards Howard :wave: :wave:
     
  3. cpc2004

    cpc2004 TS Evangelist Posts: 2,044

    Hi,

    Your crashes have three culprits.
    1. Faulty version ZoneAlarm is installed. De-install ZoneAlarm
    2. One minidump is crashed with one byte corruption. Reseat the ram to another memory slot
    3. Most of the system crashes are crashed by Alcatel USB Speedtouch ADSL modem
    http://www.experts-exchange.com/Operating_Systems/Q_20535249.html#8051139

    Mini021606-01.dmp BugCheck 10000050, {e7f0f514, 1, 80574a9f, 2}
    DEFAULT_BUCKET_ID: CODE_CORRUPTION
    Owning Process 8216bda0 Image: services.exe

    Mini021606-01.dmp Probably caused by : memory_corruption
    STACK_TEXT:
    f7fafbdc 80574d11 e1dd75f0 f7fafc34 00000004 nt!CmSetValueKey
    f7fafc70 bae780e5 00000290 0007fcec 00000000 nt!NtSetValueKey+0x228
    WARNING: Stack unwind information not available. Following frames may be wrong.
    f7fafd44 804de7ec 00000290 0007fcec 00000000 vsdatant+0x320e5
    f7fafd44 7c90eb94 00000290 0007fcec 00000000 nt!KiFastCallEntry+0xf8
    0007fcf4 00000000 00000000 00000000 00000000 0x7c90eb94

    CHKIMG_EXTENSION: !chkimg -lo 50 -d !nt
    !chkimg -lo 50 -d !nt
    80574baf - nt!CmpCompareNewValueDataAgainstKCBCache+d9

    [ 1c:10 ]
    1 error : !nt (80574baf)

    MODULE_NAME: memory_corruption
    IMAGE_NAME: memory_corruption
    FOLLOWUP_NAME: memory_corruption
    DEBUG_FLR_IMAGE_TIMESTAMP: 0
    MEMORY_CORRUPTOR: ONE_BYTE
    STACK_COMMAND: kb
    FAILURE_BUCKET_ID: MEMORY_CORRUPTION_ONE_BYTE
    BUCKET_ID: MEMORY_CORRUPTION_ONE_BYTE


    Mini122805-08.dmp BugCheck 100000D1, {0, 2, 0, 0}
    Owning Process 80558e80 Image: Idle
    Mini122805-08.dmp Probably caused by : alcan5wn.sys ( alcan5wn+26df )

    Mini122805-09.dmp BugCheck 100000D1, {0, 2, 0, 0}
    Owning Process 80558e80 Image: Idle
    Mini122805-09.dmp Probably caused by : alcan5wn.sys ( alcan5wn+26df )

    Mini122805-10.dmp BugCheck 100000D1, {0, 2, 0, 0}
    Owning Process 80558e80 Image: Idle
    Mini122805-10.dmp Probably caused by : alcan5wn.sys ( alcan5wn+26df )

    Mini122805-11.dmp BugCheck 100000D1, {0, 2, 0, 0}
    Owning Process 80558e80 Image: Idle
    Mini122805-11.dmp Probably caused by : alcan5wn.sys ( alcan5wn+26df )

    Mini122805-12.dmp BugCheck 100000D1, {0, 2, 0, 0}
    Owning Process 80558e80 Image: Idle
    Mini122805-12.dmp Probably caused by : alcan5wn.sys ( alcan5wn+26df )
     
  4. TheMountaineer

    TheMountaineer TS Rookie Topic Starter Posts: 44

    Hi
    Thanks a bunch for the replies.

    I remember when ZA crashed. It only did it once after the USB drivers crashed.

    I have updated my USB drivers.
    I have uninstalled and reinstalled zone alarm and
    swapped my memory sticks.

    I have two slots - both filled,
    so all I could do is swap them.

    If this hasn't work I'll let you know, but I remember getting the Blue Screen of Death with my old USB drivers and so I installed some new onces.

    It was a different error message to the 05 one I get now.

    Why would these drivers be ok for so long, then suddenly start crashing?


    Thanks
    Dan
     
  5. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    Maybe the drivers just became corrupted, or maybe something you installed was conflicting with them. Who knows.

    Regards Howard :)
     
  6. TheMountaineer

    TheMountaineer TS Rookie Topic Starter Posts: 44

    PS> Could someone tell me how to interpret dump files?

    Thanks
    Dan
     
  7. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    Take a look at this short tutorial HERE.

    Regards Howard :)
     
  8. TheMountaineer

    TheMountaineer TS Rookie Topic Starter Posts: 44

    Hi, BIG mistake guys, I gave you all the wrong dump files except one and it crashed again today...

    So I debugged the dump myself and it said it was an ATI.DLL.

    So I searched for the file on my comp, and downloaded the dll and replaced all the copies of this file on my comp?

    Should that sort it?

    Thanks.
    Dan
     
  9. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    Ati.dll. is part of your graphics drivers.

    Maybe uninstalling, and reinstalling your graphics drivers will help, if what you`ve done already doesn`t help.

    Regards Howard :)
     
  10. TheMountaineer

    TheMountaineer TS Rookie Topic Starter Posts: 44

    Ok.
    It's restarted again and this time the dump quoted memory corruption.

    I have run memtest for 16 hours with no errors reported.
    I ran another different memory test once through with no problems.
    I have also swapped the memory around in my computer.


    Any other ideas/advice?

    thanks
    dan
     
  11. Tedster

    Tedster Techspot old timer..... Posts: 10,074   +13

    typically this is related to memory hardware problems. run memtest 86 and check your memory.
     
     
  12. TheMountaineer

    TheMountaineer TS Rookie Topic Starter Posts: 44

    I ran memtest 86 for 16 hours with no reported errors
     
  13. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    Some faulty ram can pass Memtest86+.

    Try running your system with just one stick of ram. See if that helps.

    Of course faulty ram can mean. Faulty physical ram/video ram/L2 cache ram of the cpu/Damaged page file(virtual ram).

    Go HERE and follow the instructions, if you haven`t already done so.

    Regards Howard :)
     
  14. TheMountaineer

    TheMountaineer TS Rookie Topic Starter Posts: 44

    Jus to update you,
    I have just booted up and got another different BSoD.
    At first a error box came up saying "The memory could not be written" and then the STOP error: c000021a

    No dump was written.
    Any advice?
    Thanks
    Dan
     
  15. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 25,948   +19

    0xC000021A: STATUS_SYSTEM_PROCESS_TERMINATED

    This occurs when Windows switches into kernel mode and a user-mode subsystem, such as Winlogon or the Client Server Runtime Subsystem (CSRSS), is compromised and security can no longer be guaranteed. Because Win XP can’t run without Winlogon or CSRSS, this is one of the few situations where the failure of a user-mode service can cause the system to stop responding. This Stop message also can occur when the computer is restarted after a system administrator has modified permissions so that the SYSTEM account no longer has adequate permissions to access system files and folders.

    Regards Howard :)
     
  16. chetanojha

    chetanojha TS Rookie

    Critical System Error, STOP, (Restarts Auto or get Blue Screen) -- HELP

    Dear Experts,

    I am having the similar issues. I am following this post but couldn't understand how to post a new thread.
    I am having problem of BOSD and laptop restart automatically.I am having Dell Inspiron 6000. I have reinstalled my OS(WinXP Pro) twice but no luck. I am attaching minidump filses in zip, if somebody can help me to figure out to figure out the problem.

    I would really appreciate your help in this.

    Thanks
    Chetan
     
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