Critical System Errors! Need help!

By chriswi
Dec 18, 2006
  1. I've been trying to read up on stuff and I went ahead and downloaded hijackthis and changed the file name and made a log as well. I need to know what is going on. I have have this Crital System Error on my toolbar for a while, but I recently started getting Symantec Email Errors too so I'm trying to get get things cleaned up. Appreciate the help.


    Attached Files:

  2. kitty500cat

    kitty500cat TS Evangelist Posts: 2,154   +6

    Your system is infected with several pieces of malware.

    Please copy and paste these instructions into notepad and save it to your desktop.

    Reboot your computer into safe mode. Do this by pressing F8 repeatedly immediately after startup. Be sure that 'safe mode' is selected.

    After your computer is started up (in safe mode), open the notepad file on your desktop and then run HiJackThis with no other programs open except notepad.

    Have HiJackThis scan and save a logfile.

    Have it fix the following entries (if there) by placing a check in the box:

    O21 - SSODL: bonspells - {11853d5f-f894-4cc7-bbc3-fc7a9dcfd896} - C:\WINDOWS\system32\okkmtv.dll

    Go into the Windows Task Manager by pressing ctrl+alt+delete. End the following processes (if there):

    C:\Program Files\QualityCodec\pmsngr.exe

    C:\Program Files\QualityCodec\pmmon.exe

    Now, go into C:\Program Files\QualityCodec and delete the following files (if there):



    Now you've made it through the hard part. Just reboot your computer into normal mode, run HiJackThis (scan and save a logfile), and post the logfile here.



    This thread is for the use of chriswi only. Please don't post your own virus/spyware problems in this thread. Instead, start your own new thread in the Security & the Web forum.
  3. howard_hopkinso

    howard_hopkinso TS Rookie Posts: 24,177   +19

    Hello and welcome to Techspot.

    You need to go to add remove programmes and uninstall anything to do with(if there).


    Follow the rest of the instructions as given by kitty500cat. Before booting into normal mode delete the following bold files/folders.

    C:\Program Files\QualityCodec<Delete the entire folder.
    C:\WINDOWS\system32\okkmtv.dll<If you have difficulty in deleting this, please let us know.

    Regards Howard :wave: :wave:

    This thread is for the use of chriswi only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
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