TechSpot

Crypt_S Recovery

By erinnyc
Jan 5, 2015
  1. My computer was infected with the crypt_s trojan. Initially AVG was unable to remove it, but now it has been removed by the antivirus. There are lingering affects that I would like to remedy. My keyboard now does not type A, B, or N, and the directional arrows no longer work. System restore cannot be configured to set a restore point...it just keeps searching for a drive. These are just the problems I have noticed after getting the computer to recover from just a black screen last night.

    I followed the steps to remove viruses/trojans detailed in the top post, but cannot access the logs in malwarebytes. It says nothing was detected. Is that why?
    Here are the two logs from DDS:
    ATTACH:
    DDS (Ver_2012-11-20.01)
    .
    Microsoft Windows 7 Home Premium
    Boot Device: \Device\HarddiskVolume1
    Install Date: 3/2/2012 6:50:26 PM
    System Uptime: 1/4/2015 10:50:43 PM (10 hours ago)
    .
    Motherboard: AMD Corp. | | Guam
    Processor: AMD Phenom(tm) II N660 Dual-Core Processor | Socket S1G4 | 3000/200mhz
    .
    ==== Disk Partitions =========================
    .
    C: is FIXED (NTFS) - 442 GiB total, 191.145 GiB free.
    D: is CDROM ()
    .
    ==== Disabled Device Manager Items =============
    .
    ==== System Restore Points ===================
    .
    No restore point in system.
    .
    ==== Installed Programs ======================
    .
    µTorrent
    7-Zip 9.20 (x64 edition)
    Adobe Acrobat X Pro - English, Français, Deutsch
    Adobe AIR
    Adobe Community Help
    Adobe Content Viewer
    Adobe Creative Suite 5.5 Master Collection
    Adobe Digital Editions
    Adobe Flash Player 15 ActiveX
    Adobe Flash Player 15 Plugin
    Adobe Reader 9.3.4
    Adobe Story
    Adobe Widget Browser
    Amazon Kindle
    Amazon Links
    Atheros Communications Inc.(R) AR81Family Gigabit/Fast Ethernet Driver
    ATI Catalyst Install Manager
    Audacity 2.0
    AVG 2014
    AVG PC TuneUp 2014
    AVG PC TuneUp 2014 (en-US)
    BitTorrent
    BUFFALO AirStation Configuration Tool
    BUFFALO Client Manager V
    BUFFALO Network-USB Navigator
    Catalyst Control Center - Branding
    Catalyst Control Center Core Implementation
    Catalyst Control Center Graphics Full Existing
    Catalyst Control Center Graphics Full New
    Catalyst Control Center Graphics Light
    Catalyst Control Center Graphics Previews Common
    Catalyst Control Center Graphics Previews Vista
    Catalyst Control Center InstallProxy
    Catalyst Control Center Localization All
    ccc-core-static
    ccc-utility64
    CCC Help Chinese Standard
    CCC Help Chinese Traditional
    CCC Help Czech
    CCC Help Danish
    CCC Help Dutch
    CCC Help English
    CCC Help Finnish
    CCC Help French
    CCC Help German
    CCC Help Greek
    CCC Help Hungarian
    CCC Help Italian
    CCC Help Japanese
    CCC Help Korean
    CCC Help Norwegian
    CCC Help Polish
    CCC Help Portuguese
    CCC Help Russian
    CCC Help Spanish
    CCC Help Swedish
    CCC Help Thai
    CCC Help Turkish
    Cisco EAP-FAST Module
    Cisco LEAP Module
    Cisco PEAP Module
    Conexant Audio Driver For AMD HDMI Codec
    Conexant HD Audio
    ConvertXtoDVD 4.1.19.365
    CPUID HWMonitor Pro 1.13
    D3DX10
    Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
    Dropbox
    eReg
    FileZilla Client 3.7.4.1
    Google Chrome
    Google Toolbar for Internet Explorer
    Google Update Helper
    HMA! Pro VPN 2.8.11.2
    ImgBurn
    Java 7 Update 17
    Java Auto Updater
    Java(TM) 6 Update 17
    JavaFX 2.1.0
    Junk Mail filter update
    Logitech SetPoint 6.65
    Malwarebytes Anti-Malware version 2.0.4.1028
    McAfee Security Scan Plus
    Mesh Runtime
    Microsoft .NET Framework 4 Multi-Targeting Pack
    Microsoft .NET Framework 4.5.1
    Microsoft Application Error Reporting
    Microsoft Expression Blend 3 SDK
    Microsoft Expression Blend 4
    Microsoft Expression Blend SDK for .NET 4
    Microsoft Expression Blend SDK for Silverlight 4
    Microsoft Expression Design 4
    Microsoft Expression Encoder 4
    Microsoft Expression Encoder 4 Screen Capture Codec
    Microsoft Expression Studio 4
    Microsoft Expression Web 4
    Microsoft Expression Web 4 Service Pack 2
    Microsoft Office Access MUI (English) 2010
    Microsoft Office Access Setup Metadata MUI (English) 2010
    Microsoft Office Excel MUI (English) 2010
    Microsoft Office Groove MUI (English) 2010
    Microsoft Office InfoPath MUI (English) 2010
    Microsoft Office Office 64-bit Components 2010
    Microsoft Office OneNote MUI (English) 2010
    Microsoft Office Outlook MUI (English) 2010
    Microsoft Office PowerPoint MUI (English) 2010
    Microsoft Office Professional Plus 2010
    Microsoft Office Proof (English) 2010
    Microsoft Office Proof (French) 2010
    Microsoft Office Proof (Spanish) 2010
    Microsoft Office Proofing (English) 2010
    Microsoft Office Publisher MUI (English) 2010
    Microsoft Office Shared 64-bit MUI (English) 2010
    Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
    Microsoft Office Shared MUI (English) 2010
    Microsoft Office Shared Setup Metadata MUI (English) 2010
    Microsoft Office Word MUI (English) 2010
    Microsoft Silverlight
    Microsoft Silverlight 3 SDK
    Microsoft Silverlight 4 SDK
    Microsoft SQL Server 2005 Compact Edition [ENU]
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Microsoft_VC80_ATL_x86
    Microsoft_VC80_ATL_x86_x64
    Microsoft_VC80_CRT_x86
    Microsoft_VC80_CRT_x86_x64
    Microsoft_VC80_MFC_x86
    Microsoft_VC80_MFC_x86_x64
    Microsoft_VC80_MFCLOC_x86
    Microsoft_VC80_MFCLOC_x86_x64
    Microsoft_VC90_ATL_x86
    Microsoft_VC90_ATL_x86_x64
    Microsoft_VC90_CRT_x86
    Microsoft_VC90_CRT_x86_x64
    Microsoft_VC90_MFC_x86
    Microsoft_VC90_MFC_x86_x64
    Microsoft_VC90_MFCLOC_x86
    Microsoft_VC90_MFCLOC_x86_x64
    Mobipocket Reader 6.2
    MSVCRT
    MSVCRT_amd64
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    NCH Debut Video Capture Software Pro v1.74
    Octoshape Streaming Services
    OnLive
    Paragon Hard Disk Manager™ 14 Suite
    PC Tools Registry Mechanic 11.0
    PDF Settings CS5
    PicPick
    PlayReady PC Runtime amd64
    PlayReady PC Runtime x86
    PowerISO
    Prism Video File Converter
    PxMergeModule
    Realtek USB 2.0 Card Reader
    Realtek WLAN Driver
    Rosetta Stone Version 3
    Security Update for Microsoft .NET Framework 4.5.1 (KB2894854v2)
    Security Update for Microsoft .NET Framework 4.5.1 (KB2898869)
    Security Update for Microsoft .NET Framework 4.5.1 (KB2901126)
    Security Update for Microsoft .NET Framework 4.5.1 (KB2931368)
    Security Update for Microsoft .NET Framework 4.5.1 (KB2972107)
    Security Update for Microsoft .NET Framework 4.5.1 (KB2972216)
    Security Update for Microsoft .NET Framework 4.5.1 (KB2979578v2)
    Security Update for Microsoft Expression Design 4 (KB2667730)
    Security Update for Microsoft Office 2010 (KB2553284) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2687423) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2810073) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2850016) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2880971) 32-Bit Edition
    Security Update for Microsoft Office 2010 (KB2881071) 32-Bit Edition
    Security Update for Microsoft Word 2010 (KB2883013) 32-Bit Edition
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
    Skype Launcher
    Skype™ 6.11
    Synaptics Pointing Device Driver
    System Requirements Lab CYRI
    Toshiba App Place
    TOSHIBA Application Installer
    TOSHIBA Assist
    Toshiba Book Place
    TOSHIBA Bulletin Board
    TOSHIBA Disc Creator
    TOSHIBA eco Utility
    TOSHIBA Face Recognition
    TOSHIBA Hardware Setup
    TOSHIBA HDD/SSD Alert
    Toshiba Laptop Checkup
    TOSHIBA Media Controller
    TOSHIBA Media Controller Plug-in
    Toshiba Online Backup
    TOSHIBA PC Health Monitor
    TOSHIBA Quality Application
    TOSHIBA Recovery Media Creator
    TOSHIBA ReelTime
    TOSHIBA Service Station
    TOSHIBA Supervisor Password
    TOSHIBA Value Added Package
    TOSHIBA Web Camera Application
    ToshibaRegistration
    Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
    Update for Microsoft Excel 2010 (KB2889836) 32-Bit Edition
    Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition
    Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition
    Update for Microsoft InfoPath 2010 (KB2817396) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2687502) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2825635) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2837581) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2837606) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2878252) 32-Bit Edition
    Update for Microsoft Office 2010 (KB2881028) 32-Bit Edition
    Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition
    Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition
    Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition
    Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition
    Update for Microsoft Visio 2010 (KB2880526) 32-Bit Edition
    Update for Microsoft Visio Viewer 2010 (KB2837587) 32-Bit Edition
    VideoPad Video Editor
    Visual Studio 2012 x64 Redistributables
    Visual Studio 2012 x86 Redistributables
    VLC media player 2.0.0
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live ID Sign-in Assistant
    Windows Live Installer
    Windows Live Language Selector
    Windows Live Mail
    Windows Live Mesh
    Windows Live Mesh ActiveX Control for Remote Connections
    Windows Live Messenger
    Windows Live MIME IFilter
    Windows Live Movie Maker
    Windows Live Photo Common
    Windows Live Photo Gallery
    Windows Live PIMT Platform
    Windows Live Remote Client
    Windows Live Remote Client Resources
    Windows Live Remote Service
    Windows Live Remote Service Resources
    Windows Live SOXE
    Windows Live SOXE Definitions
    Windows Live UX Platform
    Windows Live UX Platform Language Pack
    Windows Live Writer
    Windows Live Writer Resources
    WinRAR 4.11 (64-bit)
    WinZip 16.0
    WinZip Courier
    WPF Toolkit February 2010 (Version 3.5.50211.1)
    Xilisoft Video Converter Ultimate
    .
    ==== Event Viewer Messages From Past Week ========
    .
    1/5/2015 8:23:56 AM, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Launch permission for the COM

    Server application with CLSID {C97FCC79-E628-407D-AE68-A06AD6D8B4D1} and APPID {344ED43D-D086-4961-86A6-1106F4ACAD9B} to the user NT AUTHORITY\SYSTEM SID (S-1-5-

    18) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
    1/4/2015 10:53:22 PM, Error: Microsoft-Windows-WMPNSS-Service [14332] - Service 'WMPNetworkSvc' did not start correctly because CoCreateInstance

    (CLSID_UPnPDeviceFinder) encountered error '0x80070422'. Verify that the UPnPHost service is running and that the UPnPHost component of Windows is installed properly.
    1/4/2015 10:53:15 PM, Error: Service Control Manager [7001] - The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to

    start because of the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
    1/4/2015 10:52:27 PM, Error: Service Control Manager [7024] - The Common Client Job Manager Service service terminated with service-specific error %%-1.
    1/4/2015 10:52:27 PM, Error: Service Control Manager [7001] - The Windows Image Acquisition (WIA) service depends on the Shell Hardware Detection service which failed

    to start because of the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
    .
    ==== End Of File ===========================
    DDS:
    DDS (Ver_2012-11-20.01) - NTFS_AMD64
    Internet Explorer: 9.0.8112.16483 BrowserJavaVersion: 10.17.2
    Run by Erin Laptop at 8:24:39 on 2015-01-05
    Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3831.1853 [GMT -5:00]
    .
    AV: AVG AntiVirus Free Edition 2014 *Enabled/Updated* {0E9420C4-06B3-7FA0-3AB1-6E49CB52ECD9}
    SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    SP: AVG AntiVirus Free Edition 2014 *Enabled/Updated* {B5F5C120-2089-702E-0001-553BB0D5A664}
    FW: AVG Internet Security 2014 *Disabled* {36AFA1E1-4CDC-7EF8-11EE-C77C3581ABA2}
    .
    ============== Running Processes ===============
    .
    c:\PROGRA~2\AVG\AVG2014\avgrsa.exe
    C:\Program Files (x86)\AVG\AVG2014\avgcsrva.exe
    C:\windows\system32\lsm.exe
    C:\windows\system32\svchost.exe -k DcomLaunch
    C:\windows\system32\svchost.exe -k RPCSS
    C:\windows\system32\atiesrxx.exe
    C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
    C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted
    C:\windows\system32\svchost.exe -k netsvcs
    C:\windows\system32\svchost.exe -k LocalService
    C:\windows\system32\atieclxx.exe
    C:\windows\system32\svchost.exe -k NetworkService
    C:\windows\System32\spoolsv.exe
    C:\windows\system32\svchost.exe -k LocalServiceNoNetwork
    C:\Program Files (x86)\AVG\AVG2014\avgidsagent.exe
    C:\Program Files (x86)\AVG\AVG2014\avgwdsvc.exe
    C:\Program Files (x86)\BUFFALO\clientmgrv\bin\BWH32S.exe
    C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe
    C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
    C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.6.22\SymcPCCULaunchSvc.exe
    C:\Program Files (x86)\Common Files\PC Tools\sMonitor\StartManSvc.exe
    C:\Windows\system32\TODDSrv.exe
    C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe
    C:\Program Files\TOSHIBA\TECO\TecoService.exe
    C:\Program Files (x86)\AVG\AVG PC TuneUp\TuneUpUtilitiesService64.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
    C:\Program Files (x86)\AVG\AVG2014\avgnsa.exe
    C:\Program Files (x86)\AVG\AVG2014\avgemca.exe
    C:\windows\System32\WUDFHost.exe
    C:\windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
    C:\windows\system32\taskhost.exe
    C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
    C:\windows\Explorer.EXE
    C:\Program Files (x86)\AVG\AVG PC TuneUp\TuneUpUtilitiesApp64.exe
    C:\Program Files\CONEXANT\cAudioFilterAgent\cAudioFilterAgent64.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe
    C:\Program Files\TOSHIBA\SmoothView\SmoothView.exe
    C:\Program Files\TOSHIBA\TECO\Teco.exe
    C:\Program Files\TOSHIBA\BulletinBoard\TosNcCore.exe
    C:\Program Files\Windows Sidebar\sidebar.exe
    C:\Users\Erin Laptop\AppData\Roaming\uTorrent\uTorrent.exe
    C:\Program Files\McAfee Security Scan\3.8.150\SSScheduler.exe
    C:\Program Files (x86)\Common Files\PC Tools\sMonitor\SSDMonitor.exe
    C:\Program Files (x86)\AVG\AVG2014\avgui.exe
    C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
    C:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
    C:\windows\SysWOW64\ctfmon.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files\TOSHIBA\TPHM\TPCHSrv.exe
    C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe
    C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSENotify.exe
    C:\Program Files\TOSHIBA\TPHM\TPCHWMsg.exe
    C:\windows\system32\wuauclt.exe
    C:\windows\system32\taskhost.exe
    C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\AAM Updates Notifier.exe
    C:\Program Files (x86)\AVG\AVG PC TuneUp\TUAutoUpdateCheck.exe
    C:\Program Files\Logitech\SetPointP\SetPoint.exe
    C:\Program Files\Logitech\SetPointP\LogiAppBroker.exe
    C:\Program Files\Common Files\LogiShrd\KHAL3\KHALMNPR.EXE
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\windows\system32\svchost.exe -k SDRSVC
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Microsoft Office\Office14\WINWORD.EXE
    C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
    C:\windows\splwow64.exe
    C:\Program Files (x86)\Common Files\Microsoft Shared\Source Engine\OSE.EXE
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\windows\system32\wbengine.exe
    C:\windows\System32\vds.exe
    C:\windows\system32\wbem\wmiprvse.exe
    C:\windows\system32\systempropertiesprotection.exe
    C:\windows\System32\osk.exe
    C:\windows\system32\wbem\wmiprvse.exe
    C:\windows\System32\cscript.exe
    .
    ============== Pseudo HJT Report ===============
    .
    uStart Page = hxxp://start.toshiba.com/g/
    uDefault_Page_URL = hxxp://start.toshiba.com/g/
    uProxyOverride = <local>
    mWinlogon: Userinit = userinit.exe,
    BHO: ContributeBHO Class: {074C1DC5-9320-4A9A-947D-C042949C6216} - C:\Program Files (x86)\Adobe\Adobe Contribute CS5.1\Plugins\IEPlugin\contributeieplugin.dll
    BHO: MSS+ Identifier: {0E8A89AD-95D7-40EB-8D9D-083EF7066A01} - C:\Program Files\McAfee Security Scan\3.8.150\McAfeeMSS_IE.dll
    BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
    BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
    BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    BHO: WinZip Courier BHO: {A8FB70FA-0FDF-4601-9DC4-BFA1B357204F} - C:\Program Files (x86)\WinZip Courier\wzwmcie.dll
    BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
    BHO: Adobe PDF Conversion Toolbar Helper: {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    BHO: Logitech SetPoint: {AF949550-9094-4807-95EC-D1C317803333} - C:\Program Files\Logitech\SetPointP\32-bit\SetPointSmooth.dll
    BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
    BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
    BHO: TOSHIBA Media Controller Plug-in: {F3C88694-EFFA-4d78-B409-54B7B2535B14} - C:\Program Files (x86)\TOSHIBA\TOSHIBA Media Controller Plug-in\TOSHIBAMediaControllerIE.dll
    BHO: SmartSelect Class: {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
    TB: Adobe PDF: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    TB: Contribute Toolbar: {517BDDE4-E3A7-4570-B21E-2B52B6139FC7} - C:\Program Files (x86)\Adobe\Adobe Contribute CS5.1\Plugins\IEPlugin\contributeieplugin.dll
    TB: Adobe PDF: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
    TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
    uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    uRun: [GoogleChromeAutoLaunch_DC23D2E538D6DAB6CFD77B717ABA5C39] "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --no-startup-window
    uRun: [uTorrent] "C:\Users\Erin Laptop\AppData\Roaming\uTorrent\uTorrent.exe" /MINIMIZED
    mRun: [SwitchBoard] C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
    mRun: [SSDMonitor] C:\Program Files (x86)\Common Files\PC Tools\sMonitor\SSDMonitor.exe
    mRun: [AVG_UI] "C:\Program Files (x86)\AVG\AVG2014\avgui.exe" /TRAYONLY
    dRunOnce: [SPReview] "C:\windows\System32\SPReview\SPReview.exe" /sp:1 /errorfwlink:"http://go.microsoft.com/fwlink/?LinkID=122915" /build:7601
    StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\McAfee Security Scan Plus.lnk - C:\Program Files\McAfee Security Scan\3.8.150\SSScheduler.exe
    mPolicies-Explorer: NoActiveDesktop = dword:1
    mPolicies-Explorer: NoActiveDesktopChanges = dword:1
    mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
    mPolicies-System: ConsentPromptBehaviorUser = dword:3
    mPolicies-System: EnableUIADesktopToggle = dword:0
    IE: Append Link Target to Existing PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
    IE: Append to Existing PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
    IE: Convert Link Target to Adobe PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
    IE: Convert to Adobe PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
    IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~3\Office14\EXCEL.EXE/3000
    IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~3\Office14\ONBttnIE.dll/105
    IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
    IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
    DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
    DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
    TCP: NameServer = 192.168.1.254
    TCP: Interfaces\{6C5834B7-C8F8-4E96-A75D-52513129CF0D} : DHCPNameServer = 192.168.1.254
    TCP: Interfaces\{6C5834B7-C8F8-4E96-A75D-52513129CF0D}\2456C6B696E6E23756475707 : DHCPNameServer = 192.168.206.1
    TCP: Interfaces\{6C5834B7-C8F8-4E96-A75D-52513129CF0D}\35E45574F575946494F523 : DHCPNameServer = 192.168.0.1
    TCP: Interfaces\{6C5834B7-C8F8-4E96-A75D-52513129CF0D}\35E45574F575946494F533 : DHCPNameServer = 192.168.0.1
    TCP: Interfaces\{FFFBEB78-FE2A-4839-9CF3-50A4C7955536} : DHCPNameServer = 208.67.222.222 208.67.220.220
    Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
    Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
    Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
    SSODL: WebCheck - <orphaned>
    SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
    mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\39.0.2171.95\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
    x64-BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
    x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    x64-BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
    x64-BHO: Logitech SetPoint: {AF949550-9094-4807-95EC-D1C317803333} - C:\Program Files\Logitech\SetPointP\SetPointSmooth.dll
    x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
    x64-BHO: TOSHIBA Media Controller Plug-in: {F3C88694-EFFA-4d78-B409-54B7B2535B14} - C:\Program Files (x86)\TOSHIBA\TOSHIBA Media Controller Plug-in\x64\TOSHIBAMediaControllerIE.dll
    x64-TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
    x64-Run: [cAudioFilterAgent] C:\Program Files\Conexant\cAudioFilterAgent\cAudioFilterAgent64.exe
    x64-Run: [SmartAudio] C:\Program Files\CONEXANT\SAII\SAIICpl.exe /t
    x64-Run: [SynTPEnh] C:\Program Files (x86)\Synaptics\SynTP\SynTPEnh.exe
    x64-Run: [TPwrMain] C:\Program Files (x86)\TOSHIBA\Power Saver\TPwrMain.EXE
    x64-Run: [HSON] C:\Program Files (x86)\TOSHIBA\TBS\HSON.exe
    x64-Run: [SmoothView] C:\Program Files (x86)\Toshiba\SmoothView\SmoothView.exe
    x64-Run: [TosWaitSrv] C:\Program Files (x86)\TOSHIBA\TPHM\TosWaitSrv.exe
    x64-Run: [Teco] "C:\Program Files (x86)\TOSHIBA\TECO\Teco.exe" /r
    x64-Run: [TosVolRegulator] C:\Program Files\TOSHIBA\TosVolRegulator\TosVolRegulator.exe
    x64-Run: [TosSENotify] C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosWaitSrv.exe
    x64-Run: [TosNC] C:\Program Files (x86)\Toshiba\BulletinBoard\TosNcCore.exe
    x64-Run: [EvtMgr6] C:\Program Files\Logitech\SetPointP\SetPoint.exe /launchGaming
    x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
    x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
    x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
    x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
    x64-Notify: LBTWlgn - c:\program files\common files\logishrd\bluetooth\LBTWlgn.dll
    x64-SSODL: WebCheck - <orphaned>
    x64-SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
    x64-mASetup: {12d0ed0d-0ee0-4f90-8827-78cefb8f4988} - C:\windows\System32\ieudinit.exe
    .
    ============= SERVICES / DRIVERS ===============
    .
    R0 AVGIDSHA;AVGIDSHA;C:\windows\System32\drivers\avgidsha.sys [2014-6-17 190744]
    R0 Avgloga;AVG Logging Driver;C:\windows\System32\drivers\avgloga.sys [2014-6-17 328984]
    R0 Avgmfx64;AVG Mini-Filter Resident Anti-Virus Shield;C:\windows\System32\drivers\avgmfx64.sys [2014-10-29 123672]
    R0 Avgrkx64;AVG Anti-Rootkit Driver;C:\windows\System32\drivers\avgrkx64.sys [2014-6-17 31512]
    R0 PxHlpa64;PxHlpa64;C:\windows\System32\drivers\PxHlpa64.sys [2012-3-3 55280]
    R1 Avgdiska;AVG Disk Driver;C:\windows\System32\drivers\avgdiska.sys [2014-6-30 152344]
    R1 AVGIDSDriver;AVGIDSDriver;C:\windows\System32\drivers\avgidsdrivera.sys [2014-7-21 244504]
    R1 Avgldx64;AVG AVI Loader Driver;C:\windows\System32\drivers\avgldx64.sys [2014-10-24 237848]
    R1 Avgtdia;AVG TDI Driver;C:\windows\System32\drivers\avgtdia.sys [2014-10-20 269080]
    R1 Uim_DEVIM;UIM Direct Device Image Plugin;C:\windows\System32\drivers\uim_devim.sys [2014-2-10 25992]
    R2 AMD External Events Utility;AMD External Events Utility;C:\windows\System32\atiesrxx.exe [2012-2-23 202752]
    R2 AVGIDSAgent;AVGIDSAgent;C:\Program Files (x86)\AVG\AVG2014\avgidsagent.exe [2014-11-7 3247120]
    R2 avgwd;AVG WatchDog;C:\Program Files (x86)\AVG\AVG2014\avgwdsvc.exe [2014-11-7 289328]
    R2 BWH32S;BWH32S;C:\Program Files (x86)\BUFFALO\clientmgrv\bin\BWH32S.exe [2013-6-8 126328]
    R2 cpuz135;cpuz135;C:\windows\System32\drivers\cpuz135_x64.sys [2012-4-13 21992]
    R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe [2015-1-4 1871160]
    R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe [2015-1-4 969016]
    R2 Norton PC Checkup Application Launcher;Toshiba Laptop Checkup Application Launcher;C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.6.22\SymcPCCULaunchSvc.exe [2012-2-23 115056]
    R2 PCToolsSSDMonitorSvc;PC Tools Startup and Shutdown Monitor service;C:\Program Files (x86)\Common Files\PC Tools\sMonitor\StartManSvc.exe [2012-4-3 793048]
    R2 sxuptp;SXUPTP Driver;C:\windows\System32\drivers\sxuptp.sys [2013-6-8 294400]
    R2 TOSHIBA eco Utility Service;TOSHIBA eco Utility Service;C:\Program Files\TOSHIBA\TECO\TecoService.exe [2010-4-6 258928]
    R2 TuneUp.UtilitiesSvc;AVG PC TuneUp Service;C:\Program Files (x86)\AVG\AVG PC TuneUp\TuneUpUtilitiesService64.exe [2013-12-18 2102072]
    R2 TVALZFL;TOSHIBA ACPI-Based Value Added Logical and General Purpose Device Filter Driver;C:\windows\System32\drivers\TVALZFL.sys [2009-6-19 14472]
    R3 CnxtHdmiAudService;Conexant UAA HDMI Function Driver for High Definition Audio Service;C:\windows\System32\drivers\CHDMI64.sys [2010-4-29 722488]
    R3 L1C;NDIS Miniport Driver for Atheros AR813x/AR815x PCI-E Ethernet Controller;C:\windows\System32\drivers\L1C62x64.sys [2010-2-22 75304]
    R3 MBAMProtector;MBAMProtector;C:\windows\System32\drivers\mbam.sys [2015-1-4 25816]
    R3 MBAMSwissArmy;MBAMSwissArmy;C:\windows\System32\drivers\MBAMSwissArmy.sys [2015-1-4 129752]
    R3 MBAMWebAccessControl;MBAMWebAccessControl;C:\windows\System32\drivers\mwac.sys [2015-1-4 63704]
    R3 PGEffect;Pangu effect driver;C:\windows\System32\drivers\PGEffect.sys [2012-2-23 35008]
    R3 QIOMem;Generic IO & Memory Access;C:\windows\System32\drivers\QIOMem.sys [2009-6-15 12800]
    R3 rtl8192Ce;Realtek Wireless LAN 802.11n PCI-E NIC Driver;C:\windows\System32\drivers\rtl8192Ce.sys [2012-2-23 877088]
    R3 TOSHIBA HDD SSD Alert Service;TOSHIBA HDD SSD Alert Service;C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe [2010-2-5 137560]
    R3 TPCHSrv;TPCH Service;C:\Program Files\TOSHIBA\TPHM\TPCHSrv.exe [2010-2-23 835952]
    R3 TuneUpUtilitiesDrv;TuneUpUtilitiesDrv;C:\Program Files (x86)\AVG\AVG PC TuneUp\TuneUpUtilitiesDriver64.sys [2013-12-16 14112]
    S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
    S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2013-9-11 124088]
    S2 KMService;KMService;C:\windows\System32\srvany.exe --> C:\windows\System32\srvany.exe [?]
    S2 PCCUJobMgr;Common Client Job Manager Service;C:\Program Files (x86)\Norton PC Checkup\Engine\2.0.6.22\ccSvcHst.exe [2012-2-23 126392]
    S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2013-10-23 172192]
    S3 Bufeap;BUFFALO EAP Driver;C:\windows\System32\drivers\bufeap64.sys [2013-6-8 18944]
    S3 dg_ssudbus;SAMSUNG Mobile USB Composite Device Driver (DEVGURU Ver.);C:\windows\System32\drivers\ssudbus.sys [2013-6-4 103448]
    S3 McComponentHostService;McAfee Security Scan Component Host Service;C:\Program Files\McAfee Security Scan\3.8.150\McCHSvc.exe [2014-4-9 289256]
    S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\windows\System32\drivers\RtsUStor.sys [2012-2-23 239136]
    S3 SrvHsfHDA;SrvHsfHDA;C:\windows\System32\drivers\VSTAZL6.SYS [2009-7-13 292864]
    S3 SrvHsfV92;SrvHsfV92;C:\windows\System32\drivers\VSTDPV6.SYS [2009-7-13 1485312]
    S3 SrvHsfWinac;SrvHsfWinac;C:\windows\System32\drivers\VSTCNXT6.SYS [2009-7-13 740864]
    S3 ssudmdm;SAMSUNG Mobile USB Modem Drivers (DEVGURU Ver.);C:\windows\System32\drivers\ssudmdm.sys [2012-9-19 203104]
    S3 SwitchBoard;Adobe SwitchBoard;C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe [2010-2-19 517096]
    S3 TMachInfo;TMachInfo;C:\Program Files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe [2012-2-23 54136]
    S3 TsUsbFlt;TsUsbFlt;C:\windows\System32\drivers\TsUsbFlt.sys [2012-3-4 59392]
    S3 WatAdminSvc;Windows Activation Technologies Service;C:\windows\System32\Wat\WatAdminSvc.exe [2012-3-4 1255736]
    S3 WSDScan;WSD Scan Support via UMB;C:\windows\System32\drivers\WSDScan.sys [2009-7-13 25088]
    S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
    .
    =============== File Associations ===============
    .
    ShellExec: dreamweaver.exe: Open="C:\Program Files (x86)\Adobe\Adobe Dreamweaver CS5.5\dreamweaver.exe", "%1"
    .
    =============== Created Last 30 ================
    .
    2015-01-05 12:15:42 -------- d-----w- C:\Users\Erin Laptop\AppData\Local\Logishrd
    2015-01-05 03:06:57 129752 ----a-w- C:\windows\System32\drivers\MBAMSwissArmy.sys
    2015-01-05 03:06:30 93400 ----a-w- C:\windows\System32\drivers\mbamchameleon.sys
    2015-01-05 03:06:30 63704 ----a-w- C:\windows\System32\drivers\mwac.sys
    2015-01-05 03:06:30 25816 ----a-w- C:\windows\System32\drivers\mbam.sys
    2015-01-05 03:06:29 -------- d-----w- C:\ProgramData\Malwarebytes
    2015-01-05 03:06:29 -------- d-----w- C:\Program Files (x86)\Malwarebytes Anti-Malware
    2015-01-04 23:32:46 -------- d-----w- C:\Users\Erin Laptop\AppData\Local\Programs
    .
    ==================== Find3M ====================
    .
    2015-01-05 12:17:49 18960 ----a-w- C:\windows\System32\drivers\LNonPnP.sys
    2015-01-04 23:48:08 71344 ----a-w- C:\windows\SysWow64\FlashPlayerCPLApp.cpl
    2015-01-04 23:48:08 701104 ----a-w- C:\windows\SysWow64\FlashPlayerApp.exe
    2014-10-30 02:03:36 123672 ----a-w- C:\windows\System32\drivers\avgmfx64.sys
    2014-10-24 15:20:06 237848 ----a-w- C:\windows\System32\drivers\avgldx64.sys
    2014-10-20 20:15:50 269080 ----a-w- C:\windows\System32\drivers\avgtdia.sys
    2013-01-19 07:44:40 2174976 ----a-w- C:\Program Files (x86)\Common Files\atimpenc.dll
    .
    ============= FINISH: 8:26:34.78 ===============
     
  2. Broni

    Broni Malware Annihilator Posts: 52,911   +344

    Welcome aboard [​IMG]

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.

    ===================================

    [​IMG] Download RogueKiller from one of the following links and save it to your Desktop:

    Link 1
    Link 2

    • Close all the running programs
    • Windows Vista/7/8 users: right click on RogueKiller.exe, click Run as Administrator
    • Otherwise just double-click on RogueKiller.exe
    • Pre-scan will start. Let it finish.
    • Click on SCAN button.
    • Wait until the Status box shows Scan Finished
    • Click on Delete.
    • Wait until the Status box shows Deleting Finished.
    • Click on Report and copy/paste the content of the Notepad into your next reply.
    • RKreport.txt could also be found on your desktop.
    • If more than one log is produced post all logs.
    • If RogueKiller has been blocked, do not hesitate to try a few times more. If really won't run, rename it to winlogon.exe (or winlogon.com) and try again

    [​IMG] Create new restore point before proceeding with the next step....
    How to: http://www.smartestcomputing.us.com/topic/63983-how-to-create-new-restore-point-all-windows/

    Download [​IMG] Malwarebytes Anti-Rootkit (MBAR) to your desktop.
    • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
    • Double click on downloaded file. OK self extracting prompt.
    • MBAR will start. Click "Next" to continue.
    • Click in the following screen "Update" to obtain the latest malware definitions.
    • Once the update is complete select "Next" and click "Scan".
    • When the scan is finished and no malware has been found select "Exit".
    • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
    • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
      • "mbar-log-{date} (xx-xx-xx).txt"
      • "system-log.txt"
    NOTE. If you see This version requires you to completely exit the Anti Malware application message right click on the Malwarebytes Anti-Malware icon in the system tray and click on Exit.
     
  3. erinnyc

    erinnyc TS Rookie Topic Starter

    One of the problems my computer is having is that I cannot use System Restore, including the inability to create a restore point. I will proceed with the other steps as stated above.
     
  4. Broni

    Broni Malware Annihilator Posts: 52,911   +344

    Skip restore point.
     
  5. erinnyc

    erinnyc TS Rookie Topic Starter

    Rogue Killer:
    RogueKiller V10.1.2.0 [Jan 6 2015] by Adlice Software
    mail :
    Feedback :
    Website :
    Blog :

    Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
    Started in : Normal mode
    User : Erin Laptop [Administrator]
    Mode : Delete -- Date : 01/06/2015 20:00:34

    ¤¤¤ Processes : 0 ¤¤¤

    ¤¤¤ Registry : 0 ¤¤¤

    ¤¤¤ Tasks : 0 ¤¤¤

    ¤¤¤ Files : 0 ¤¤¤

    ¤¤¤ Hosts File : 0 ¤¤¤

    ¤¤¤ Antirootkit : 0 (Driver: Not loaded [0xc000012f]) ¤¤¤

    ¤¤¤ Web browsers : 0 ¤¤¤

    ¤¤¤ MBR Check : ¤¤¤

    ============================================
    RKreport_SCN_01062015_195930.log
     
  6. erinnyc

    erinnyc TS Rookie Topic Starter

    Malwarebytes Anti-Rootkit BETA 1.08.2.1001
    www.malwarebytes.org

    Database version: v2015.01.06.14

    Windows 7 Service Pack 1 x64 NTFS
    Internet Explorer 9.0.8112.16421
    Erin Laptop :: ERINLAPTOP-PC [administrator]

    1/6/2015 8:09:29 PM
    mbar-log-2015-01-06 (20-09-29).txt

    Scan type: Quick scan
    Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
    Scan options disabled:
    Objects scanned: 373886
    Time elapsed: 22 minute(s), 6 second(s)

    Memory Processes Detected: 0
    (No malicious items detected)

    Memory Modules Detected: 0
    (No malicious items detected)

    Registry Keys Detected: 0
    (No malicious items detected)

    Registry Values Detected: 0
    (No malicious items detected)

    Registry Data Items Detected: 0
    (No malicious items detected)

    Folders Detected: 0
    (No malicious items detected)

    Files Detected: 0
    (No malicious items detected)

    Physical Sectors Detected: 0
    (No malicious items detected)

    (end)
     
  7. erinnyc

    erinnyc TS Rookie Topic Starter

    Malwarebytes Anti-Rootkit BETA 1.08.2.1001

    (c) Malwarebytes Corporation 2011-2012

    OS version: 6.1.7601 Windows 7 Service Pack 1 x64

    Account is Administrative

    Internet Explorer version: 9.0.8112.16421

    Java version: 1.6.0_17

    File system is: NTFS
    Disk drives: C:\ DRIVE_FIXED
    CPU speed: 2.992000 GHz
    Memory total: 4016951296, free: 2025312256

    Downloaded database version: v2015.01.06.14
    Downloaded database version: v2015.01.06.01
    Downloaded database version: v2014.12.06.01
    =======================================
    Initializing...
    This version of Malwarebytes Anti-Rootkit requires you to completely exit the Malwarebytes Anti-Malware application to continue.
    =======================================
    Initializing...
    This version of Malwarebytes Anti-Rootkit requires you to completely exit the Malwarebytes Anti-Malware application to continue.
    =======================================
    Initializing...
    ------------ Kernel report ------------
    01/06/2015 20:09:17
    ------------ Loaded modules -----------
    \SystemRoot\system32\ntoskrnl.exe
    \SystemRoot\system32\hal.dll
    \SystemRoot\system32\kdcom.dll
    \SystemRoot\system32\mcupdate_AuthenticAMD.dll
    \SystemRoot\system32\PSHED.dll
    \SystemRoot\system32\CLFS.SYS
    \SystemRoot\system32\CI.dll
    \SystemRoot\System32\drivers\nfsi.sys
    \SystemRoot\system32\drivers\Wdf01000.sys
    \SystemRoot\system32\drivers\WDFLDR.SYS
    \SystemRoot\system32\drivers\ACPI.sys
    \SystemRoot\system32\drivers\WMILIB.SYS
    \SystemRoot\system32\drivers\msisadrv.sys
    \SystemRoot\system32\drivers\pci.sys
    \SystemRoot\system32\drivers\vdrvroot.sys
    \SystemRoot\System32\drivers\partmgr.sys
    \SystemRoot\system32\DRIVERS\compbatt.sys
    \SystemRoot\system32\DRIVERS\BATTC.SYS
    \SystemRoot\system32\drivers\volmgr.sys
    \SystemRoot\System32\drivers\volmgrx.sys
    \SystemRoot\system32\drivers\pciide.sys
    \SystemRoot\system32\drivers\PCIIDEX.SYS
    \SystemRoot\System32\drivers\mountmgr.sys
    \SystemRoot\system32\drivers\atapi.sys
    \SystemRoot\system32\drivers\ataport.SYS
    \SystemRoot\system32\drivers\msahci.sys
    \SystemRoot\system32\drivers\amdxata.sys
    \SystemRoot\system32\drivers\fltmgr.sys
    \SystemRoot\system32\drivers\fileinfo.sys
    \SystemRoot\System32\Drivers\PxHlpa64.sys
    \SystemRoot\System32\Drivers\Ntfs.sys
    \SystemRoot\System32\Drivers\msrpc.sys
    \SystemRoot\System32\Drivers\ksecdd.sys
    \SystemRoot\System32\Drivers\cng.sys
    \SystemRoot\System32\drivers\pcw.sys
    \SystemRoot\System32\Drivers\Fs_Rec.sys
    \SystemRoot\system32\drivers\ndis.sys
    \SystemRoot\system32\drivers\NETIO.SYS
    \SystemRoot\System32\Drivers\ksecpkg.sys
    \SystemRoot\System32\drivers\tcpip.sys
    \SystemRoot\System32\drivers\fwpkclnt.sys
    \SystemRoot\system32\drivers\volsnap.sys
    \SystemRoot\system32\DRIVERS\TVALZ_O.SYS
    \SystemRoot\System32\Drivers\spldr.sys
    \SystemRoot\System32\drivers\rdyboost.sys
    \SystemRoot\System32\Drivers\mup.sys
    \SystemRoot\System32\drivers\hwpolicy.sys
    \SystemRoot\System32\DRIVERS\fvevol.sys
    \SystemRoot\system32\DRIVERS\disk.sys
    \SystemRoot\system32\DRIVERS\CLASSPNP.SYS
    \SystemRoot\system32\DRIVERS\avgrkx64.sys
    \SystemRoot\system32\DRIVERS\avgloga.sys
    \SystemRoot\system32\DRIVERS\avgmfx64.sys
    \SystemRoot\system32\DRIVERS\avgidsha.sys
    \SystemRoot\system32\DRIVERS\AtiPcie.sys
    \SystemRoot\system32\DRIVERS\cdrom.sys
    \SystemRoot\System32\Drivers\Null.SYS
    \SystemRoot\System32\Drivers\Beep.SYS
    \SystemRoot\System32\drivers\vga.sys
    \SystemRoot\System32\drivers\VIDEOPRT.SYS
    \SystemRoot\System32\drivers\watchdog.sys
    \SystemRoot\System32\DRIVERS\RDPCDD.sys
    \SystemRoot\system32\drivers\rdpencdd.sys
    \SystemRoot\system32\drivers\rdprefmp.sys
    \SystemRoot\System32\Drivers\Msfs.SYS
    \SystemRoot\System32\Drivers\Npfs.SYS
    \SystemRoot\system32\DRIVERS\tdx.sys
    \SystemRoot\system32\DRIVERS\TDI.SYS
    \SystemRoot\system32\DRIVERS\avgtdia.sys
    \SystemRoot\System32\DRIVERS\netbt.sys
    \SystemRoot\system32\drivers\afd.sys
    \SystemRoot\system32\DRIVERS\wfplwf.sys
    \SystemRoot\system32\DRIVERS\pacer.sys
    \SystemRoot\system32\DRIVERS\vwififlt.sys
    \SystemRoot\system32\DRIVERS\netbios.sys
    \SystemRoot\system32\DRIVERS\wanarp.sys
    \SystemRoot\system32\DRIVERS\uim_im.sys
    \SystemRoot\system32\DRIVERS\UimFIO.SYS
    \SystemRoot\system32\DRIVERS\uim_devim.sys
    \SystemRoot\system32\DRIVERS\UimBus.sys
    \SystemRoot\system32\drivers\termdd.sys
    \SystemRoot\System32\Drivers\SCDEmu.SYS
    \SystemRoot\system32\DRIVERS\rdbss.sys
    \SystemRoot\system32\drivers\nsiproxy.sys
    \SystemRoot\system32\drivers\mssmbios.sys
    \SystemRoot\System32\drivers\discache.sys
    \SystemRoot\System32\Drivers\dfsc.sys
    \SystemRoot\system32\DRIVERS\blbdrive.sys
    \SystemRoot\system32\DRIVERS\avgldx64.sys
    \SystemRoot\system32\DRIVERS\avgidsdrivera.sys
    \SystemRoot\system32\DRIVERS\avgdiska.sys
    \SystemRoot\system32\DRIVERS\tunnel.sys
    \SystemRoot\system32\DRIVERS\amdppm.sys
    \SystemRoot\system32\DRIVERS\atikmpag.sys
    \SystemRoot\system32\DRIVERS\atipmdag.sys
    \SystemRoot\System32\drivers\dxgkrnl.sys
    \SystemRoot\System32\drivers\dxgmms1.sys
    \SystemRoot\system32\drivers\HDAudBus.sys
    \SystemRoot\system32\DRIVERS\rtl8192Ce.sys
    \SystemRoot\system32\DRIVERS\vwifibus.sys
    \SystemRoot\system32\DRIVERS\L1C62x64.sys
    \SystemRoot\system32\DRIVERS\tdcmdpst.sys
    \SystemRoot\system32\DRIVERS\usbohci.sys
    \SystemRoot\system32\DRIVERS\USBPORT.SYS
    \SystemRoot\system32\DRIVERS\usbehci.sys
    \SystemRoot\system32\drivers\i8042prt.sys
    \SystemRoot\system32\DRIVERS\kbdclass.sys
    \SystemRoot\system32\DRIVERS\SynTP.sys
    \SystemRoot\system32\DRIVERS\USBD.SYS
    \SystemRoot\system32\DRIVERS\mouclass.sys
    \SystemRoot\system32\DRIVERS\TVALZFL.sys
    \SystemRoot\system32\DRIVERS\QIOMem.sys
    \SystemRoot\system32\DRIVERS\CmBatt.sys
    \SystemRoot\system32\drivers\wmiacpi.sys
    \SystemRoot\system32\drivers\CompositeBus.sys
    \SystemRoot\system32\DRIVERS\AgileVpn.sys
    \SystemRoot\system32\DRIVERS\rasl2tp.sys
    \SystemRoot\system32\DRIVERS\ndistapi.sys
    \SystemRoot\system32\DRIVERS\ndiswan.sys
    \SystemRoot\system32\DRIVERS\raspppoe.sys
    \SystemRoot\system32\DRIVERS\raspptp.sys
    \SystemRoot\system32\DRIVERS\rassstp.sys
    \SystemRoot\system32\DRIVERS\tap0901.sys
    \SystemRoot\system32\drivers\swenum.sys
    \SystemRoot\system32\drivers\ks.sys
    \SystemRoot\system32\DRIVERS\sxuptp.sys
    \SystemRoot\system32\drivers\umbus.sys
    \SystemRoot\system32\DRIVERS\usbhub.sys
    \SystemRoot\System32\Drivers\NDProxy.SYS
    \SystemRoot\system32\drivers\CHDMI64.sys
    \SystemRoot\system32\drivers\portcls.sys
    \SystemRoot\system32\drivers\drmk.sys
    \SystemRoot\system32\drivers\ksthunk.sys
    \SystemRoot\system32\drivers\CHDRT64.sys
    \SystemRoot\system32\DRIVERS\usbccgp.sys
    \SystemRoot\system32\DRIVERS\HIDPARSE.SYS
    \SystemRoot\System32\win32k.sys
    \SystemRoot\System32\drivers\Dxapi.sys
    \SystemRoot\System32\Drivers\usbvideo.sys
    \SystemRoot\system32\DRIVERS\pgeffect.sys
    \SystemRoot\System32\Drivers\crashdmp.sys
    \SystemRoot\System32\Drivers\dump_dumpata.sys
    \SystemRoot\System32\Drivers\dump_msahci.sys
    \SystemRoot\System32\Drivers\dump_dumpfve.sys
    \SystemRoot\system32\DRIVERS\monitor.sys
    \SystemRoot\System32\TSDDD.dll
    \SystemRoot\System32\cdd.dll
    \SystemRoot\System32\ATMFD.DLL
    \SystemRoot\system32\drivers\luafv.sys
    \SystemRoot\system32\DRIVERS\lltdio.sys
    \SystemRoot\system32\DRIVERS\nwifi.sys
    \SystemRoot\system32\DRIVERS\ndisuio.sys
    \SystemRoot\system32\DRIVERS\rspndr.sys
    \SystemRoot\system32\drivers\HTTP.sys
    \SystemRoot\system32\DRIVERS\bowser.sys
    \SystemRoot\System32\drivers\mpsdrv.sys
    \SystemRoot\system32\DRIVERS\mrxsmb.sys
    \SystemRoot\system32\DRIVERS\mrxsmb10.sys
    \SystemRoot\system32\DRIVERS\mrxsmb20.sys
    \??\C:\windows\system32\drivers\cpuz135_x64.sys
    \SystemRoot\system32\drivers\peauth.sys
    \SystemRoot\System32\Drivers\secdrv.SYS
    \SystemRoot\System32\DRIVERS\srvnet.sys
    \SystemRoot\System32\drivers\tcpipreg.sys
    \SystemRoot\System32\DRIVERS\srv2.sys
    \SystemRoot\System32\DRIVERS\srv.sys
    \SystemRoot\system32\drivers\WudfPf.sys
    \SystemRoot\system32\DRIVERS\WUDFRd.sys
    \??\C:\Program Files (x86)\AVG\AVG PC TuneUp\TuneUpUtilitiesDriver64.sys
    \SystemRoot\system32\DRIVERS\asyncmac.sys
    \SystemRoot\System32\Drivers\RtsUStor.sys
    \SystemRoot\System32\Drivers\fastfat.SYS
    \SystemRoot\system32\DRIVERS\hidusb.sys
    \SystemRoot\system32\DRIVERS\HIDCLASS.SYS
    \SystemRoot\system32\DRIVERS\kbdhid.sys
    \SystemRoot\system32\DRIVERS\LHidFilt.Sys
    \SystemRoot\system32\DRIVERS\mouhid.sys
    \SystemRoot\system32\DRIVERS\LMouFilt.Sys
    \??\C:\windows\system32\drivers\mbamchameleon.sys
    \??\C:\windows\system32\drivers\MBAMSwissArmy.sys
    \Windows\System32\ntdll.dll
    \Windows\System32\smss.exe
    \Windows\System32\apisetschema.dll
    ----------- End -----------
    Done!
    <<<1>>>
    Upper Device Name: \Device\Harddisk1\DR1
    Upper Device Object: 0xfffffa800492d060
    Upper Device Driver Name: \Driver\Disk\
    Lower Device Name: \Device\000000ab\
    Lower Device Object: 0xfffffa8006290970
    Lower Device Driver Name: \Driver\RSUSBSTOR\
    <<<1>>>
    Upper Device Name: \Device\Harddisk0\DR0
    Upper Device Object: 0xfffffa800438e060
    Upper Device Driver Name: \Driver\Disk\
    Lower Device Name: \Device\Ide\IdeDeviceP0T0L0-0\
    Lower Device Object: 0xfffffa80042ff060
    Lower Device Driver Name: \Driver\atapi\
    <<<2>>>
    Physical Sector Size: 512
    Drive: 0, DevicePointer: 0xfffffa800438e060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
    --------- Disk Stack ------
    DevicePointer: 0xfffffa800438eb20, DeviceName: Unknown, DriverName: \Driver\partmgr\
    DevicePointer: 0xfffffa800438e060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
    DevicePointer: 0xfffffa80042ff060, DeviceName: \Device\Ide\IdeDeviceP0T0L0-0\, DriverName: \Driver\atapi\
    ------------ End ----------
    Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
    Upper DeviceData: 0x0, 0x0, 0x0
    Lower DeviceData: 0x0, 0x0, 0x0
    <<<3>>>
    Volume: C:
    File system type: NTFS
    SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
    <<<2>>>
    <<<3>>>
    Volume: C:
    File system type: NTFS
    SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
    Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
    Done!
    Drive 0
    This is a System drive
    Scanning MBR on drive 0...
    Inspecting partition table:
    MBR Signature: 55AA
    Disk Signature: D0BFD87E

    Partition information:

    Partition 0 type is Other (0x27)
    Partition is ACTIVE.
    Partition starts at LBA: 2048 Numsec = 3072000
    Partition file system is NTFS
    Partition is bootable

    Partition 1 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 3074048 Numsec = 927744000

    Partition 2 type is HIDDEN (0x17)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 930818048 Numsec = 45953024
    Partition is not bootable
    Hidden partition VBR is not infected.

    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0 Numsec = 0

    Disk Size: 500107862016 bytes
    Sector size: 512 bytes

    Done!
    Physical Sector Size: 512
    Drive: 1, DevicePointer: 0xfffffa800492d060, DeviceName: \Device\Harddisk1\DR1\, DriverName: \Driver\Disk\
    --------- Disk Stack ------
    DevicePointer: 0xfffffa80056b4250, DeviceName: Unknown, DriverName: \Driver\partmgr\
    DevicePointer: 0xfffffa800492d060, DeviceName: \Device\Harddisk1\DR1\, DriverName: \Driver\Disk\
    DevicePointer: 0xfffffa8006290970, DeviceName: \Device\000000ab\, DriverName: \Driver\RSUSBSTOR\
    ------------ End ----------
    Alternate DeviceName: \Device\Harddisk1\DR1\, DriverName: \Driver\Disk\
    Upper DeviceData: 0x0, 0x0, 0x0
    Lower DeviceData: 0x0, 0x0, 0x0
    Drive 1
    Scanning MBR on drive 1...
    Inspecting partition table:
    MBR Signature: 55AA
    Disk Signature: 0

    Partition information:

    Partition 0 type is Other (0xb)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 8192 Numsec = 7951360

    Partition 1 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0 Numsec = 0

    Partition 2 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0 Numsec = 0

    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0 Numsec = 0

    Disk Size: 4075290624 bytes
    Sector size: 512 bytes

    Done!
    File "c:\programdata\avg2014\chjw\104e59174e58f6c6.dat:4585720d-e6ed-4924-8295-967c97566171" is sparse (flags = 32768)
    File "c:\programdata\avg2014\chjw\8c025a74025a62ee.dat:f89ffc5e-fd44-463d-b029-2410e674d858" is sparse (flags = 32768)
    Scan finished
    =======================================


    Removal queue found; removal started
    Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-I.mbam...
    Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-0-0-2048-I.mbam...
    Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-0-2-930818048-I.mbam...
    Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-r.mbam...
    Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-1-I.mbam...
    Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-1-r.mbam...
    Removal finished
     
  8. Broni

    Broni Malware Annihilator Posts: 52,911   +344

    Please download ComboFix from Here, Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    • Never rename Combofix unless instructed.
    • Close any open browsers.
    • Very Important! Temporarily disable your anti-virus and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
    • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
    • Close any open browsers.
    • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
    • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
      If the connection is not there use restore point you created prior to running Combofix.
    • Double click on combofix.exe & follow the prompts.

    • NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
    • When finished, it will produce a report for you.
    • Please post the "C:\ComboFix.txt"
    **Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall
    **Note 2 for AVG and CA Internet Security (Total Defense Internet Security) users: ComboFix will not run until AVG/CA Internet Security is uninstalled as a protective measure against the anti-virus. This is because AVG/CA Internet Security "falsely" detects ComboFix (or its embedded files) as a threat and may remove them resulting in the tool not working correctly which in turn can cause "unpredictable results". Since AVG/CA Internet Security cannot be effectively disabled before running ComboFix, the author recommends you to uninstall AVG/CA Internet Security first.
    Use AppRemover to uninstall it: http://www.appremover.com/
    We can reinstall it when we're done with CF.
    **Note 3: If you receive an error Illegal operation attempted on a registery key that has been marked for deletion, restart computer to fix the issue.
    **Note 4: Some infections may take some significant time to be cured. As long as your computer clock is running Combofix is still working. Be patient.


    Make sure, you re-enable your security programs, when you're done with Combofix.

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    NOTE.
    If, for some reason, Combofix refuses to run, try the following...

    Delete Combofix file, download fresh one, but rename combofix.exe to your_name.exe BEFORE saving it to your desktop.
    Do NOT run it yet.
    Download Rkill (courtesy of BleepingComputer.com) to your desktop.
    There are 2 different versions. If one of them won't run then download and try to run the other one.
    You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

    rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
    iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

    Restart computer in safe mode

    • Double-click on the Rkill desktop icon to run the tool.
    • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
    • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
    • If not, delete the file, then download and use the one provided in Link 2.
    • Do not reboot until instructed.
    • If the tool does not run from any of the links provided, please let me know.

    When the scan is done Notepad will open with rKill.txt log.
    NOTE. rKill.txt log will also be present on your desktop.

    Once you've gotten one of them to run, immediately run your_name.exe by double clicking on it.

    IF you had to run rKill post BOTH logs, rKill.txt and Combofix.txt.
     
  9. erinnyc

    erinnyc TS Rookie Topic Starter

    I downloaded appremover, but when I clicked to install it, I got an error message saying the license had expired. I removed AVG via Windows uninstall. I will proceed as indicated above.
     
  10. erinnyc

    erinnyc TS Rookie Topic Starter

    ComboFix 15-01-07.01 - Erin Laptop 01/07/2015 8:03.1.2 - x64
    Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3831.1672 [GMT -5:00]
    Running from: c:\users\Erin Laptop\Downloads\ComboFix.exe
    SP: Windows Defender *Enabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
    * Created a new restore point
    .
    .
    ((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
    .
    .
    c:\users\Erin Laptop\Documents\~WRL0003.tmp
    c:\windows\msdownld.tmp
    .
    .
    ((((((((((((((((((((((((( Files Created from 2014-12-07 to 2015-01-07 )))))))))))))))))))))))))))))))
    .
    .
    2015-01-07 13:14 . 2015-01-07 13:14 -------- d-----w- c:\users\Default\AppData\Local\temp
    2015-01-07 01:09 . 2015-01-07 01:34 -------- d-----w- c:\programdata\Malwarebytes' Anti-Malware (portable)
    2015-01-07 00:58 . 2015-01-07 00:58 35064 ----a-w- c:\windows\system32\drivers\TrueSight.sys
    2015-01-07 00:58 . 2015-01-07 00:58 -------- d-----w- c:\programdata\RogueKiller
    2015-01-05 12:15 . 2015-01-05 12:15 -------- d-----w- c:\users\Erin Laptop\AppData\Local\Logishrd
    2015-01-05 12:15 . 2015-01-05 12:15 -------- d-----w- c:\program files\Logitech
    2015-01-05 03:06 . 2015-01-07 13:20 129752 ----a-w- c:\windows\system32\drivers\MBAMSwissArmy.sys
    2015-01-05 03:06 . 2015-01-07 01:07 96472 ----a-w- c:\windows\system32\drivers\mbamchameleon.sys
    2015-01-05 03:06 . 2014-11-21 11:14 63704 ----a-w- c:\windows\system32\drivers\mwac.sys
    2015-01-05 03:06 . 2014-11-21 11:14 25816 ----a-w- c:\windows\system32\drivers\mbam.sys
    2015-01-05 03:06 . 2015-01-05 03:06 -------- d-----w- c:\program files (x86)\Malwarebytes Anti-Malware
    2015-01-05 03:06 . 2015-01-05 03:06 -------- d-----w- c:\programdata\Malwarebytes
    2015-01-04 23:32 . 2015-01-04 23:32 -------- d-----w- c:\users\Erin Laptop\AppData\Local\Programs
    .
    .
    .
    (((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
    .
    2015-01-05 12:17 . 2014-10-09 13:38 18960 ----a-w- c:\windows\system32\drivers\LNonPnP.sys
    2015-01-04 23:48 . 2012-05-07 03:05 71344 ----a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl
    2015-01-04 23:48 . 2012-05-07 03:05 701104 ----a-w- c:\windows\SysWow64\FlashPlayerApp.exe
    2014-10-09 13:38 . 2014-10-09 13:38 53248 ----a-r- c:\users\Erin Laptop\AppData\Roaming\Microsoft\Installer\{3EE9BCAE-E9A9-45E5-9B1C-83A4D357E05C}\ARPPRODUCTICON.exe
    2013-01-19 07:44 . 2013-01-19 07:44 2174976 ----a-w- c:\program files (x86)\Common Files\atimpenc.dll
    .
    .
    ((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
    .
    .
    *Note* empty entries & legit default entries are not shown
    REGEDIT4
    .
    [HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt1]
    @="{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}"
    [HKEY_CLASSES_ROOT\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}]
    2012-11-13 23:32 129272 ----a-w- c:\users\Erin Laptop\AppData\Roaming\Dropbox\bin\DropboxExt.17.dll
    .
    [HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt2]
    @="{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}"
    [HKEY_CLASSES_ROOT\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}]
    2012-11-13 23:32 129272 ----a-w- c:\users\Erin Laptop\AppData\Roaming\Dropbox\bin\DropboxExt.17.dll
    .
    [HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt3]
    @="{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}"
    [HKEY_CLASSES_ROOT\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}]
    2012-11-13 23:32 129272 ----a-w- c:\users\Erin Laptop\AppData\Roaming\Dropbox\bin\DropboxExt.17.dll
    .
    [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2010-11-20 1475584]
    "GoogleChromeAutoLaunch_DC23D2E538D6DAB6CFD77B717ABA5C39"="c:\program files (x86)\Google\Chrome\Application\chrome.exe" [2014-12-06 856904]
    "uTorrent"="c:\users\Erin Laptop\AppData\Roaming\uTorrent\uTorrent.exe" [2015-01-05 1378640]
    "BitTorrent"="c:\users\Erin Laptop\AppData\Roaming\BitTorrent\BitTorrent.exe" [2015-01-05 1381208]
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
    "SwitchBoard"="c:\program files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe" [2010-02-19 517096]
    "SSDMonitor"="c:\program files (x86)\Common Files\PC Tools\sMonitor\SSDMonitor.exe" [2011-12-12 103896]
    .
    c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
    McAfee Security Scan Plus.lnk - c:\program files\McAfee Security Scan\3.8.150\SSScheduler.exe [2014-4-9 332016]
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
    "ConsentPromptBehaviorAdmin"= 5 (0x5)
    "ConsentPromptBehaviorUser"= 3 (0x3)
    "EnableUIADesktopToggle"= 0 (0x0)
    .
    [HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows\currentversion\run-]
    "Adobe Acrobat Speed Launcher"="c:\program files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrobat_sl.exe"
    "SunJavaUpdateSched"="c:\program files (x86)\Common Files\Java\Java Update\jusched.exe"
    .
    R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [x]
    R2 KMService;KMService;c:\windows\system32\srvany.exe;c:\windows\SYSNATIVE\srvany.exe [x]
    R2 PCCUJobMgr;Common Client Job Manager Service;c:\program files (x86)\Norton PC Checkup\Engine\2.0.6.22\ccSvcHst.exe;c:\program files (x86)\Norton PC Checkup\Engine\2.0.6.22\ccSvcHst.exe [x]
    R2 SkypeUpdate;Skype Updater;c:\program files (x86)\Skype\Updater\Updater.exe;c:\program files (x86)\Skype\Updater\Updater.exe [x]
    R3 Bufeap;BUFFALO EAP Driver;c:\windows\system32\DRIVERS\bufeap64.sys;c:\windows\SYSNATIVE\DRIVERS\bufeap64.sys [x]
    R3 dg_ssudbus;SAMSUNG Mobile USB Composite Device Driver (DEVGURU Ver.);c:\windows\system32\DRIVERS\ssudbus.sys;c:\windows\SYSNATIVE\DRIVERS\ssudbus.sys [x]
    R3 McComponentHostService;McAfee Security Scan Component Host Service;c:\program files\McAfee Security Scan\3.8.150\McCHSvc.exe;c:\program files\McAfee Security Scan\3.8.150\McCHSvc.exe [x]
    R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\Drivers\RtsUStor.sys;c:\windows\SYSNATIVE\Drivers\RtsUStor.sys [x]
    R3 SrvHsfHDA;SrvHsfHDA;c:\windows\system32\DRIVERS\VSTAZL6.SYS;c:\windows\SYSNATIVE\DRIVERS\VSTAZL6.SYS [x]
    R3 SrvHsfV92;SrvHsfV92;c:\windows\system32\DRIVERS\VSTDPV6.SYS;c:\windows\SYSNATIVE\DRIVERS\VSTDPV6.SYS [x]
    R3 SrvHsfWinac;SrvHsfWinac;c:\windows\system32\DRIVERS\VSTCNXT6.SYS;c:\windows\SYSNATIVE\DRIVERS\VSTCNXT6.SYS [x]
    R3 ssudmdm;SAMSUNG Mobile USB Modem Drivers (DEVGURU Ver.);c:\windows\system32\DRIVERS\ssudmdm.sys;c:\windows\SYSNATIVE\DRIVERS\ssudmdm.sys [x]
    R3 SwitchBoard;Adobe SwitchBoard;c:\program files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe;c:\program files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe [x]
    R3 TMachInfo;TMachInfo;c:\program files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe;c:\program files (x86)\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe [x]
    R3 TOSHIBA HDD SSD Alert Service;TOSHIBA HDD SSD Alert Service;c:\program files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe;c:\program files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe [x]
    R3 TPCHSrv;TPCH Service;c:\program files\TOSHIBA\TPHM\TPCHSrv.exe;c:\program files\TOSHIBA\TPHM\TPCHSrv.exe [x]
    R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys;c:\windows\SYSNATIVE\drivers\tsusbflt.sys [x]
    R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe;c:\windows\SYSNATIVE\Wat\WatAdminSvc.exe [x]
    R3 WSDScan;WSD Scan Support via UMB;c:\windows\system32\drivers\WSDScan.sys;c:\windows\SYSNATIVE\drivers\WSDScan.sys [x]
    R4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\Windows Live\Mesh\wlcrasvc.exe;c:\program files\Windows Live\Mesh\wlcrasvc.exe [x]
    S0 PxHlpa64;PxHlpa64;c:\windows\System32\Drivers\PxHlpa64.sys;c:\windows\SYSNATIVE\Drivers\PxHlpa64.sys [x]
    S1 Uim_DEVIM;UIM Direct Device Image Plugin;c:\windows\system32\DRIVERS\uim_devim.sys;c:\windows\SYSNATIVE\DRIVERS\uim_devim.sys [x]
    S2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe;c:\windows\SYSNATIVE\atiesrxx.exe [x]
    S2 BWH32S;BWH32S;c:\program files (x86)\BUFFALO\clientmgrv\bin\BWH32S.exe;c:\program files (x86)\BUFFALO\clientmgrv\bin\BWH32S.exe [x]
    S2 cpuz135;cpuz135;c:\windows\system32\drivers\cpuz135_x64.sys;c:\windows\SYSNATIVE\drivers\cpuz135_x64.sys [x]
    S2 MBAMScheduler;MBAMScheduler;c:\program files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe;c:\program files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe [x]
    S2 MBAMService;MBAMService;c:\program files (x86)\Malwarebytes Anti-Malware\mbamservice.exe;c:\program files (x86)\Malwarebytes Anti-Malware\mbamservice.exe [x]
    S2 Norton PC Checkup Application Launcher;Toshiba Laptop Checkup Application Launcher;c:\program files (x86)\Norton PC Checkup\Engine\2.0.6.22\SymcPCCULaunchSvc.exe;c:\program files (x86)\Norton PC Checkup\Engine\2.0.6.22\SymcPCCULaunchSvc.exe [x]
    S2 PCToolsSSDMonitorSvc;PC Tools Startup and Shutdown Monitor service;c:\program files (x86)\Common Files\PC Tools\sMonitor\StartManSvc.exe;c:\program files (x86)\Common Files\PC Tools\sMonitor\StartManSvc.exe [x]
    S2 sxuptp;SXUPTP Driver;c:\windows\system32\DRIVERS\sxuptp.sys;c:\windows\SYSNATIVE\DRIVERS\sxuptp.sys [x]
    S2 TOSHIBA eco Utility Service;TOSHIBA eco Utility Service;c:\program files\TOSHIBA\TECO\TecoService.exe;c:\program files\TOSHIBA\TECO\TecoService.exe [x]
    S2 TuneUp.UtilitiesSvc;AVG PC TuneUp Service;c:\program files (x86)\AVG\AVG PC TuneUp\TuneUpUtilitiesService64.exe;c:\program files (x86)\AVG\AVG PC TuneUp\TuneUpUtilitiesService64.exe [x]
    S2 TVALZFL;TOSHIBA ACPI-Based Value Added Logical and General Purpose Device Filter Driver;c:\windows\system32\DRIVERS\TVALZFL.sys;c:\windows\SYSNATIVE\DRIVERS\TVALZFL.sys [x]
    S3 CnxtHdmiAudService;Conexant UAA HDMI Function Driver for High Definition Audio Service;c:\windows\system32\drivers\CHDMI64.sys;c:\windows\SYSNATIVE\drivers\CHDMI64.sys [x]
    S3 L1C;NDIS Miniport Driver for Atheros AR813x/AR815x PCI-E Ethernet Controller;c:\windows\system32\DRIVERS\L1C62x64.sys;c:\windows\SYSNATIVE\DRIVERS\L1C62x64.sys [x]
    S3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys;c:\windows\SYSNATIVE\drivers\mbam.sys [x]
    S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\MBAMSwissArmy.sys;c:\windows\SYSNATIVE\drivers\MBAMSwissArmy.sys [x]
    S3 MBAMWebAccessControl;MBAMWebAccessControl;c:\windows\system32\drivers\mwac.sys;c:\windows\SYSNATIVE\drivers\mwac.sys [x]
    S3 PGEffect;Pangu effect driver;c:\windows\system32\DRIVERS\pgeffect.sys;c:\windows\SYSNATIVE\DRIVERS\pgeffect.sys [x]
    S3 QIOMem;Generic IO & Memory Access;c:\windows\system32\DRIVERS\QIOMem.sys;c:\windows\SYSNATIVE\DRIVERS\QIOMem.sys [x]
    S3 rtl8192Ce;Realtek Wireless LAN 802.11n PCI-E NIC Driver;c:\windows\system32\DRIVERS\rtl8192Ce.sys;c:\windows\SYSNATIVE\DRIVERS\rtl8192Ce.sys [x]
    S3 TuneUpUtilitiesDrv;TuneUpUtilitiesDrv;c:\program files (x86)\AVG\AVG PC TuneUp\TuneUpUtilitiesDriver64.sys;c:\program files (x86)\AVG\AVG PC TuneUp\TuneUpUtilitiesDriver64.sys [x]
    .
    .
    --- Other Services/Drivers In Memory ---
    .
    *NewlyCreated* - MBAMSWISSARMY
    .
    [HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\active setup\installed components\{8A69D345-D564-463c-AFF1-A69D9E530F96}]
    2015-01-04 23:12 1087816 ----a-w- c:\program files (x86)\Google\Chrome\Application\39.0.2171.95\Installer\chrmstp.exe
    .
    Contents of the 'Scheduled Tasks' folder
    .
    2015-01-07 c:\windows\Tasks\Adobe Flash Player Updater.job
    - c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-05-07 23:48]
    .
    2015-01-07 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
    - c:\program files (x86)\Google\Update\GoogleUpdate.exe [2010-11-01 20:51]
    .
    2015-01-07 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
    - c:\program files (x86)\Google\Update\GoogleUpdate.exe [2010-11-01 20:51]
    .
    .
    --------- X64 Entries -----------
    .
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt1]
    @="{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}"
    [HKEY_CLASSES_ROOT\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}]
    2012-11-13 23:32 162552 ----a-w- c:\users\Erin Laptop\AppData\Roaming\Dropbox\bin\DropboxExt64.17.dll
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt2]
    @="{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}"
    [HKEY_CLASSES_ROOT\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}]
    2012-11-13 23:32 162552 ----a-w- c:\users\Erin Laptop\AppData\Roaming\Dropbox\bin\DropboxExt64.17.dll
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt3]
    @="{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}"
    [HKEY_CLASSES_ROOT\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}]
    2012-11-13 23:32 162552 ----a-w- c:\users\Erin Laptop\AppData\Roaming\Dropbox\bin\DropboxExt64.17.dll
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt4]
    @="{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}"
    [HKEY_CLASSES_ROOT\CLSID\{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}]
    2012-11-13 23:32 162552 ----a-w- c:\users\Erin Laptop\AppData\Roaming\Dropbox\bin\DropboxExt64.17.dll
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "cAudioFilterAgent"="c:\program files\Conexant\cAudioFilterAgent\cAudioFilterAgent64.exe" [2010-03-10 520760]
    "SmartAudio"="c:\program files\CONEXANT\SAII\SAIICpl.exe" [2010-04-28 307768]
    "TosVolRegulator"="c:\program files\TOSHIBA\TosVolRegulator\TosVolRegulator.exe" [2009-11-11 24376]
    "TosSENotify"="c:\program files\TOSHIBA\TOSHIBA HDD SSD Alert\TosWaitSrv.exe" [2010-02-06 709976]
    "EvtMgr6"="c:\program files\Logitech\SetPointP\SetPoint.exe" [2014-05-19 3100440]
    .
    ------- Supplementary Scan -------
    .
    uLocal Page = c:\windows\system32\blank.htm
    uStart Page = hxxp://start.toshiba.com/g/
    mLocal Page = c:\windows\SysWOW64\blank.htm
    uInternet Settings,ProxyOverride = <local>
    IE: Append Link Target to Existing PDF - c:\program files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
    IE: Append to Existing PDF - c:\program files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
    IE: Convert Link Target to Adobe PDF - c:\program files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
    IE: Convert to Adobe PDF - c:\program files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
    IE: E&xport to Microsoft Excel - c:\progra~2\MICROS~3\Office14\EXCEL.EXE/3000
    IE: Se&nd to OneNote - c:\progra~2\MICROS~3\Office14\ONBttnIE.dll/105
    TCP: DhcpNameServer = 192.168.1.254
    .
    - - - - ORPHANS REMOVED - - - -
    .
    Toolbar-Locked - (no file)
    Wow6432Node-HKLM-Run-<NO NAME> - (no file)
    Wow6432Node-HKU-Default-RunOnce-SPReview - c:\windows\System32\SPReview\SPReview.exe
    HKLM_Wow6432Node-ActiveSetup-{2D46B6DC-2207-486B-B523-A557E6D54B47} - start
    Toolbar-Locked - (no file)
    HKLM-Run-SynTPEnh - c:\program files (x86)\Synaptics\SynTP\SynTPEnh.exe
    HKLM-Run-TPwrMain - c:\program files (x86)\TOSHIBA\Power Saver\TPwrMain.EXE
    HKLM-Run-HSON - c:\program files (x86)\TOSHIBA\TBS\HSON.exe
    HKLM-Run-SmoothView - c:\program files (x86)\Toshiba\SmoothView\SmoothView.exe
    HKLM-Run-TosWaitSrv - c:\program files (x86)\TOSHIBA\TPHM\TosWaitSrv.exe
    HKLM-Run-Teco - c:\program files (x86)\TOSHIBA\TECO\Teco.exe
    HKLM-Run-TosNC - c:\program files (x86)\Toshiba\BulletinBoard\TosNcCore.exe
    .
    .
    .
    [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\PCCUJobMgr]
    "ImagePath"="\"c:\program files (x86)\Norton PC Checkup\Engine\2.0.6.22\ccSvcHst.exe\" /s \"PCCUJobMgr\" /m \"c:\program files (x86)\Norton PC Checkup\Engine\2.0.6.22\diMaster.dll\" /prefetch:1"
    .
    --------------------- LOCKED REGISTRY KEYS ---------------------
    .
    [HKEY_USERS\S-1-5-21-3054014454-2806613835-2231038028-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.*§5ÒP]
    @Class="Shell"
    .
    [HKEY_USERS\S-1-5-21-3054014454-2806613835-2231038028-1000\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.*§5ÒP\OpenWithList]
    @Class="Shell"
    "a"="vlc.exe"
    "MRUList"="a"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B019E3BF-E7E5-453C-A2E4-D2C18CA0866F}]
    @Denied: (A 2) (Everyone)
    @="FlashBroker"
    "LocalizedString"="@c:\\windows\\system32\\Macromed\\Flash\\FlashUtil64_15_0_0_246_ActiveX.exe,-101"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B019E3BF-E7E5-453C-A2E4-D2C18CA0866F}\Elevation]
    "Enabled"=dword:00000001
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B019E3BF-E7E5-453C-A2E4-D2C18CA0866F}\LocalServer32]
    @="c:\\windows\\system32\\Macromed\\Flash\\FlashUtil64_15_0_0_246_ActiveX.exe"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B019E3BF-E7E5-453C-A2E4-D2C18CA0866F}\TypeLib]
    @="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{299817DA-1FAC-4CE2-8F48-A108237013BD}]
    @Denied: (A 2) (Everyone)
    @="IFlashBroker6"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{299817DA-1FAC-4CE2-8F48-A108237013BD}\ProxyStubClsid32]
    @="{00020424-0000-0000-C000-000000000046}"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{299817DA-1FAC-4CE2-8F48-A108237013BD}\TypeLib]
    @="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
    "Version"="1.0"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{B019E3BF-E7E5-453C-A2E4-D2C18CA0866F}]
    @Denied: (A 2) (Everyone)
    @="FlashBroker"
    "LocalizedString"="@c:\\windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_15_0_0_246_ActiveX.exe,-101"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{B019E3BF-E7E5-453C-A2E4-D2C18CA0866F}\Elevation]
    "Enabled"=dword:00000001
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{B019E3BF-E7E5-453C-A2E4-D2C18CA0866F}\LocalServer32]
    @="c:\\windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_15_0_0_246_ActiveX.exe"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{B019E3BF-E7E5-453C-A2E4-D2C18CA0866F}\TypeLib]
    @="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]
    @Denied: (A 2) (Everyone)
    @="Shockwave Flash Object"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]
    @="c:\\windows\\SysWOW64\\Macromed\\Flash\\Flash32_15_0_0_246.ocx"
    "ThreadingModel"="Apartment"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]
    @="0"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]
    @="ShockwaveFlash.ShockwaveFlash.15"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
    @="c:\\windows\\SysWOW64\\Macromed\\Flash\\Flash32_15_0_0_246.ocx, 1"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]
    @="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]
    @="1.0"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
    @="ShockwaveFlash.ShockwaveFlash"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]
    @Denied: (A 2) (Everyone)
    @="Macromedia Flash Factory Object"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]
    @="c:\\windows\\SysWOW64\\Macromed\\Flash\\Flash32_15_0_0_246.ocx"
    "ThreadingModel"="Apartment"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]
    @="FlashFactory.FlashFactory.1"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
    @="c:\\windows\\SysWOW64\\Macromed\\Flash\\Flash32_15_0_0_246.ocx, 1"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]
    @="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]
    @="1.0"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
    @="FlashFactory.FlashFactory"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{299817DA-1FAC-4CE2-8F48-A108237013BD}]
    @Denied: (A 2) (Everyone)
    @="IFlashBroker6"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{299817DA-1FAC-4CE2-8F48-A108237013BD}\ProxyStubClsid32]
    @="{00020424-0000-0000-C000-000000000046}"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{299817DA-1FAC-4CE2-8F48-A108237013BD}\TypeLib]
    @="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
    "Version"="1.0"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Common\Smart Tag\Actions\{B7EFF951-E52F-45CC-9EF7-57124F2177CC}]
    @Denied: (A) (Everyone)
    "Solution"="{15727DE6-F92D-4E46-ACB4-0E2C58B31A18}"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Schema Library\ActionsPane3]
    @Denied: (A) (Everyone)
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Schema Library\ActionsPane3\0]
    "Key"="ActionsPane3"
    "Location"="c:\\Program Files (x86)\\Common Files\\Microsoft Shared\\VSTO\\ActionsPane3.xsd"
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Nico Mak Computing\WinZip]
    "SymbolicLinkValue"=hex(6):5c,00,52,00,65,00,67,00,69,00,73,00,74,00,72,00,79,
    00,5c,00,4d,00,41,00,43,00,48,00,49,00,4e,00,45,00,5c,00,53,00,6f,00,66,00,\
    .
    [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
    @Denied: (A) (Users)
    @Denied: (A) (Everyone)
    @Allowed: (B 1 2 3 4 5) (S-1-5-20)
    "BlindDial"=dword:00000000
    .
    [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0001\AllUserSettings]
    @Denied: (A) (Users)
    @Denied: (A) (Everyone)
    @Allowed: (B 1 2 3 4 5) (S-1-5-20)
    "BlindDial"=dword:00000000
    .
    [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0002\AllUserSettings]
    @Denied: (A) (Users)
    @Denied: (A) (Everyone)
    @Allowed: (B 1 2 3 4 5) (S-1-5-20)
    "BlindDial"=dword:00000000
    .
    [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
    @Denied: (Full) (Everyone)
    .
    ------------------------ Other Running Processes ------------------------
    .
    c:\program files (x86)\Malwarebytes Anti-Malware\mbam.exe
    .
    **************************************************************************
    .
    Completion time: 2015-01-07 08:27:42 - machine was rebooted
    ComboFix-quarantined-files.txt 2015-01-07 13:27
    .
    Pre-Run: 252,113,592,320 bytes free
    Post-Run: 253,430,829,056 bytes free
    .
    - - End Of File - - 6E35DC54D6783BC6660A6EC93D9920C3
    5B5E648D12FCADC244C1EC30318E1EB9
     
  11. Broni

    Broni Malware Annihilator Posts: 52,911   +344

    [​IMG] Uninstall McAfee Security Scan Plus, typical foistware.

    [​IMG] Please download AdwCleaner by Xplode onto your desktop.
    • Close all open programs and internet browsers.
    • Double click on adwcleaner.exe to run the tool.
    • Click on Scan button.
    • When the scan has finished click on Clean button.
    • Your computer will be rebooted automatically. A text file will open after the restart.
    • Please post the contents of that logfile with your next reply.
    • You can find the logfile at C:\AdwCleaner[S1].txt as well.

    [​IMG] Please download Junkware Removal Tool to your desktop.
    • Shut down your protection software now to avoid potential conflicts.
    • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
    • The tool will open and start scanning your system.
    • Please be patient as this can take a while to complete depending on your system's specifications.
    • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
    • Post the contents of JRT.txt into your next message.

    [​IMG] Please download Farbar Recovery Scan Tool and save it to your Desktop.

    Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
    • Double-click to run it. When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
    • The first time the tool is run, it makes also another log (Addition.txt). Please copy and paste it to your reply.
     
  12. Broni

    Broni Malware Annihilator Posts: 52,911   +344

    Still with me?
     
  13. Broni

    Broni Malware Annihilator Posts: 52,911   +344

    This topic is marked as abandoned and closed due to inactivity.

    This member will NOT be eligible to receive any more help in malware removal forum.
     
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