Figured this was worth a try...I have a Dell Inspiron 7500 I'm working on for a friend (I'm getting another laptop out of the deal, among other things, so its worth the trouble) that is having a password issue similar to what others have posted about, with one minor difference. After the bios boots (or when you go into the bios from the Dell boot screen) it asks for a password, but gives none of the info like service tag or etc. The tag on the dell sticker is YB5F8 and the express service code is 576-271-88. I've tried the boot disk that is supposed to change the service tag and wipe the pass, but it will not boot to the disk before the password comes up...any ideas?