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Dell Error code please help

By irishgirl
Dec 1, 2008
  1. I am trying to get my stupid laptop to work and I am getting an error code of 650F:133E when I run diagnostics. I really have no clue when it comes to how computers work... Does anyone know what this code is?

    Please help :)
     
  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    I wonder if it would be best to chat with Dell about this
    You can go here and click on "Chat" to do that http://www.techspot.com/vb/topic100658.html
    This is a free online support, with instant response from a live Dell technician

    Please reply back with what they said :)
     
  3. irishgirl

    irishgirl TS Rookie Topic Starter

    Dell support

    Tried that My warranty ran out so they won't let me live chat. very sad:( I did figure out that its my hard drive. Hopefully i can download all my drivers to the external harddrive that I have and just run it off of that.

    Thanks though
     
  4. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    Do you have dial-up networking. I found only one reference to the 650F part of the error code:
    650 - The Remote Access server is not responding.
    http://www.modemsite.com/56k/dunserror.asp

    And link here:
    http://www.modemsite.com/56k/connectoid.asp

    IF you can get into Safe Mode:
    It may be that some Services aren't enabled:
    Start> Run> services.msc>> look for the following Services and right click> Properties on each:

    Remote Procedure Call (RPC_> set Startup to Automatic
    Remote Access Auto-Connection Manager> set to Manual
    Routing & Remote Access> set to Manual
    Server> set to Automatic
    Computer Browser> set to Manual
    RPC Locator> set to Manual

    Reboot the computer.

    I'm reaching here due to lack of information, but these settings may help and won't hurt.
     
  5. irishgirl

    irishgirl TS Rookie Topic Starter

    When I start my computer is says S.M.A.R.T failure back up toshiba hard drive...
     
  6. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

  7. irishgirl

    irishgirl TS Rookie Topic Starter

    Done. It said

    Start DST short test
    test result: Fail
    Error code 1000-0146
    Msg: Unit 0: DST Log contains previous error(s)
     
  8. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    It's predicting your HD's on the way out-= back up your data.
     
  9. irishgirl

    irishgirl TS Rookie Topic Starter

    so basically all I can do is replace the hard drive? How do I do that? I am not concerned with any of the data on here but I do have an external hard drive on hand....can I use that to run my computer? I am so computer illiterate...and I am not even 25....you would think I would know something!
     
  10. Bobbye

    Bobbye Helper on the Fringe Posts: 16,335   +36

    Now I am totally confused! The subject of this thread is: "Dell Error Code", for which is was suggested you contact Dell.

    But the specific startup message is: "S.M.A.R.T failure back up toshiba hard drive.."
    I don't know if Dell uses a Toshiba hard drive and am uncertain as to how you decided with was a Dell error.

    http://forums.computers.toshiba-europe.com/forums/message.jspa?messageID=14364
     
  11. sammichael

    sammichael TS Rookie

    The problem should be found in dell's support website
     
  12. irishgirl

    irishgirl TS Rookie Topic Starter

    The Toshiba is the hard drive that came with the laptop i purchased from Dell. (like i said i know nothing about computers.)

    I have tried to look all of this up on the dell support site and get nothing. And most of my back up disks that they have sent me have walked off some how. I was hoping I could do a easy fix but I think I may just have to take it to a computer tech and get it fixed. I know there is a way that you can get it back to the factory settings (ctrl and F11) but it won't work for me.

    Grrr
     
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