I purchased a Dell for my daughter 6 months ago. She forgot her password and has locked herself out. I tried to reset by moving the pins on the motherboard to no avail. As soon as the system boots, Windows XP askes her to login with a user ID and password that we no longer know. She does not have any disks that came with the system. Is there a way that she can use her PC now? I called Dell and after 3 days of runaround, they told me that for a price of $99, they could reset her password. I think NOT!