Yesterday working away happily and all of a sudden Firefox wouldn't load websites and stuff started freezing. Rebooted and low and behold Trend Micro won't load and the computer freezes. Reboot again into Safe Mode and do a System Restore, reboot again and windows loads to login, which I do and up comes a black screen. Task Manager will start but freezes the instant I try to run anything. Explorer.exe shows as a running process. Safe Mode with networking works fine. Oddly, this exact same thing happened to both laptops in a hotel about 2 weeks ago, but resolved itself once we got home. One runs 32 bit and the other 64 bit Windows 7 home premium. We all have Trend Micro Internet Security. I suspect it is the trend micro and would love to uninstall it to see, but am completely unable to do this. I have downloaded Hijack this, but am not sure that in Safe Mode it really means anything. Also, both Laptops are experiencing this same problem which started within a few hours on all three computers.
I've tried the Trend Micro site with no results. Any help would be appreciated. Thank you.
I've tried the Trend Micro site with no results. Any help would be appreciated. Thank you.