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desperation: toshiba DVD-ROM malfunction, possible missing driver?

By mitch616
Jul 16, 2005
  1. hi guys
    this is my last chance before i give up and take it to a service shop, ive been mucking around all day tryin to figure this out.

    i have suddenly started having trouble with my toshiba DVD-ROM SD-R2312 drive on my presario 1500 notebook. the "add hardware wizard" which a help menu suggested is telling me that the driver for this hardware is corrupted or missing, is this likely to be the case? if so is there any danger of a downloadable version of this driver (ive scoured the windows, toshiba, and hp websites but to no avail)?

    the drive is listed as installed in the "add hardware wizard" but does not appear in any lists (such as "My Computer") and does not read any discs, although it can be heard spinning the discs when inserted. is this more likely to be a hardware problem and is there anything else you can suggest?

    as usual all help menus consulted have been far from helpful.

    i couldnt find recognition of it in the bios anywhere (as suggested in other similar threads) but to be honest i really didnt know what i was looking at.

    thanks for anything you can give me,
    Mitch
     
  2. mitch616

    mitch616 TS Rookie Topic Starter

    solved

    problem solved. sent a distress call to a tech support address from the toshiba website. against all probability i got a helpful response which directed me to a microsoft support website.

    from there i followed the instructions, i had to delete the upper and lower filter items from a certain key in the registry editor. heres a transcript of my correspondence with toshiba:

    Hello,

    If you have a conflict with the CD/DVD Drive and the Error Code is 19, 31,
    39 or 41 then go to the following Microsoft web site and follow the
    instructions.

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;314060

    Toshiba Technical Support

    -----Original Message-----
    From: mitch pett [mailto:mitch_pett@hotmail.com]
    Sent: Monday, July 18, 2005 9:50 AM
    To: qroberson@pcs-sj.com
    Subject: RE: toshiba DVD-ROM SD-R2312 is unresponsive


    Hi,
    i was only half expecting to hear back from anyone, thanks.

    the excalmation mark is there and the message displayed is:

    "Windows cannot load the device driver for this hardware. The driver may be
    corrupted or missing. (Code 39)

    Click Troubleshoot to start the troubleshooter for this device."

    hope thats what you needed, ive tried the troubleshooter but alas to no
    avail
    regards,
    Mitch

    >From: "Quishawn Roberson" <qroberson@pcs-sj.com>
    >To: "mitch pett" <mitch_pett@hotmail.com>
    >Subject: RE: toshiba DVD-ROM SD-R2312 is unresponsive
    >Date: Mon, 18 Jul 2005 08:05:07 -0700
    >
    >Hello,
    >
    >Please go to your device manager and see if there is a little yellow
    >exclamation point next the Toshiba drive. If there is, please click on it
    >and e-mail me the error code/message that appears there. To get to your
    >device manager; right click on "MY Computer", then click on "Properties",
    >click "Hardware" then click "Device Manager" button. Locate the Toshiba
    >drive and look for any exclamation points which indicates there is a
    >conflict with the drive.
    >
    >Toshiba Technical Support
     
  3. brojbell

    brojbell TS Rookie

    DVD-ROM malfunction, possible missing driver?

    If you have a conflict with the CD/DVD Drive and the Error Code is 19, 31,
    39 or 41 then go to the following Microsoft web site and follow the
    instructions. :hotouch: :bounce: : :unch:

    http://support.microsoft.com/defaul...kb;EN-US;314060

    >From: "Quishawn Roberson" <qroberson@pcs-sj.com>
    >To: "mitch pett" <mitch_pett@hotmail.com>
    >Subject: RE: toshiba DVD-ROM SD-R2312 is unresponsive
    >Date: Mon, 18 Jul 2005 08:05:07 -0700
    >Hello,
    >Please go to your device manager and see if there is a little yellow
    >exclamation point next the Toshiba drive. If there is, please click on it
    >and e-mail me the error code/message that appears there. To get to your
    >device manager; right click on "MY Computer", then click on "Properties",
    >click "Hardware" then click "Device Manager" button. Locate the Toshiba
    >drive and look for any exclamation points which indicates there is a
    >conflict with the drive. thanks to u 2 I got it to working :hotouch: :hotouch:
     
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