Dialup connection was slow - now slower?

By williamj
Nov 25, 2005
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  1. I am in rural area with no DSL or cable.

    My dialup connection has always been slow but steady (26.4 kbps) until about a month ago. My wife uses ebay and when it takes over 5 minutes to load the main page she gets upset.

    My connection still says 26.4 but the speed has gotten painfully slow.
    Here is what I have tried (without improving on my speed):
    -Repaced old USR 56k modem with new USR 56k and reinstalled with current drivers.
    -Discovered had a trojan, did fresh install of windows (reformated HD).
    -Switched from AOL to SBC-Yahoo. (did another fresh install of windows)
    -Had SBC check phone lines. They have told me some inconsistant information. When they do a line check (with phone and computer unplugged) I have been told there is a short. They have done some repairs, rechecked and found a short, repaired and found it OK. They ran a shielded wire from road to my house.
    -checked hosts file, only one entry for localhost

    -Not sure what this tells me, but when I "ping www.ebay.com", it says:
    "Pinging hp-core.ebay.com (66.135.193.124)...
    request timedout
    4 packets lost

    I can ping techspot.com with no lost packets and avg time 179ms.

    -tracert www.ebay.com takes about 5 hops before it timesout.

    I don't know if the phone lines.the isp or my computer are the problem. I plan to have SBC recheck lines, I am thinking of going to circuit city and buying a new computer just to see if I get a better connection with new machine.

    Any suggestions are appreciated.
    Bill
  2. gary_hendricks

    gary_hendricks Newcomer, in training Posts: 138

    This kind of problem certainly indicates a phone line quality problem. I sometimes get 56kps on a modem but it can drop to 33kbps sometimes.
  3. jobeard

    jobeard TS Ambassador Posts: 13,012   +219

    this is a ROUTING problem.
    When using dial-up, I set the browser home-page to be that of the ISP I am dialing into.
    If I have problems there, then the dial-up connection IS the issue,
    otherwise, the problem is elsewhere.

    Once you're dialed in, use ipconfig /all to get
    your ip
    the gateway ip
    and the DNS address​
    also get the results of NSLOOKUP $gateway-ip-address$ and it will
    give you a domain name.

    Now ping $gateway-ip-address$ to test the connection
    and ping the NSLOOKUP name returned
    (which tests the DNS ability to resolve a name)

    ===== btw =============
    did you notice ping www.ebay.com mapped into hp-core....?
    here's my results:
    $ ping www.ebay.com
    Pinging hp-core.ebay.com [66.135.208.89] with 32 bytes of data:

    Request timed out.
    Request timed out.
    Request timed out.​

    nslookup www.ebay.com
    Server: nscache2.stmnca.adelphia.net
    Address: 24.48.217.227

    Non-authoritative answer:
    Name: hp-core.ebay.com
    Addresses: 66.135.208.90, 66.135.192.123, 66.135.192.124, 66.135.208.89
    Aliases: www.ebay.com
    pinging ANY of these times out!

    The browser access http://www.ebay.com/ works perfectly, telling me that
    the request is being redirected by the EBAY firewall on port 80, and the
    ping is being rejected (quite normal for an ISP).
  4. williamj

    williamj Newcomer, in training Topic Starter

    Thanks for the replies,
    I did not know the ping response could be turned off.

    I bought a new computer: Compac XP, 64bit, from Circuit City (some good deals right now). First try, in opening a ebay screen took about 3 min. Then I tried a different dialup number and the speed was 1.1 min. The dialup number can make a difference.

    Then I hooked both computers online. Each on a separate phone line, both dial the same number. The new computer beat the old computer by about 55 seconds. (1.5 min vs 2.4 min). I switched lines got the about the same result.

    I compared the old computer (W2K) modem/dialup settings to the new (XP), and don't know where the settings make a big difference. There are some new features in the XP settings.

    I don't know if my old machine can be tweaked to match the new or not.

    Bill
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