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DNS not responding

By synder
Jan 19, 2011
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  1. Hi. :)

    I'm having an issue connecting to the internet.

    My computer is a Compal NBLB2 running Windows 7 and I am trying to connect to VIVA mobile broadband using a HUAWEI E1820 USB modem. The device is working properly and the drivers are up to date.

    When I run the Windows 7 troubleshooter, it gives me this error:

    Windows can't communicate with the device or resource (primary DNS server)

    Here are the troubleshooting steps I have already tried:
    - uninstalled/reinstalled modem application and drivers
    - disabled Firewall and Symantec Network Threat Protection
    - set preferred DNS to 208.67.222.222, alternate to 208.67.220.220... vice versa
    - uninstalled Bonjour
    - disabled Microsoft WiFi Miniport Adapter
    - selected "Obtain IP address automatically" and "Obtain DNS address automatically"

    The modem I am using works great on three other friends' computers also running Windows 7. I am the only one having a problem.


    Here is my ipconfig:

    Mobile Broadband adapter Mobile Broadband Connection:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : HUAWEI Mobile Connect - 3G Network Card
    Physical Address. . . . . . . . . : 00-1E-10-1F-1F-81
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv4 Address. . . . . . . . . . . : 46.184.142.66(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.252
    Default Gateway . . . . . . . . . : 46.184.142.65
    DHCP Server . . . . . . . . . . . : 46.184.142.65
    DNS Servers . . . . . . . . . . . : 84.235.107.122
    84.235.107.123
    NetBIOS over Tcpip. . . . . . . . : Enabled


    The only addresses I can ping are my loopback and IP.
    I cannot ping my Default Gateway, DNS servers, or websites ("Request timed out").

    When I use nslookup (ping 127.0.0.1 84.235.107.122), the DNS request times out.


    Have no idea what to do at this point. :(

    Any suggestions?
     
  2. jobeard

    jobeard TS Ambassador Posts: 13,446   +324

    interesting IP::=
    IPv4 Address. . . . . . . . . . . : 46.184.142.66(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.252
    the 42..... is a public IP, which is rare.

    please describe your ISP, the connection, {dsl, cable, satteilite} and make/model of the modem (and router if any).

    did you configure this manually?
     
  3. synder

    synder TS Rookie Topic Starter

    The ISP is VIVA. The connection is mobile broadband (satellite). The USB modem plugs directly into my computer and the model is HUAWEI E1820.

    I left my settings to obtain the IP and DNS automatically, so in this state nothing has been manually configured.
     
  4. jobeard

    jobeard TS Ambassador Posts: 13,446   +324

    that's the right approach.

    is this the device?

    You must have access elsewhere to post here, so download the driver to a thumbdrive, move it to the effected system, and update thed driver.

    Q? Which OS are you using; apparently the device is know to be unsupported on Win/7.
     
  5. synder

    synder TS Rookie Topic Starter

    Yep, that's the device

    I do have access to another wireless network, which is the one I'm currently using. :)

    I am using Windows 7, but the three friends whose computers work fine with the modem also have Windows 7.

    I should add that this HUAWEI modem is not mine; I'm borrowing it from a friend for the purpose of troubleshooting. The one recently given to me by VIVA is the BandLuxe C321 USB modem, same connection type.

    The BandLuxe modem is supposed to be compatible with Windows 7, but it doesn't work on my computer nor any of my friends'.

    The drivers for both of these modems (and all related software) are loaded when they are plugged into the USB port, but I will check for updated versions of both of them. I am downloading the HUAWEI driver from the website now but it's going to take quite a while.

    I'll get back to you with the results.
     
  6. jobeard

    jobeard TS Ambassador Posts: 13,446   +324

    this may NEVER work!
    Each device has a serial number (known as the MAC address) and is associated with a specific customer. If the pair doesn't match (Mac+Customer), then access is usually denied - - your exact symptom :(
     
  7. synder

    synder TS Rookie Topic Starter

    What's interesting is that I gave one of the HUAWEI modems to a friend who has never used it before and it worked on her computer.

    I'm the only one having the problem. :S

    Also, I uninstalled and reinstalled the latest drivers again and I'm still having the same issue.

    Ipconfig after updating drivers:

    Mobile Broadband adapter Mobile Broadband Connection:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : HUAWEI Mobile Connect - 3G Network Card
    Physical Address. . . . . . . . . : 00-1E-10-1F-E1-F4
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv4 Address. . . . . . . . . . . : 46.184.148.102(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.252
    Default Gateway . . . . . . . . . : 46.184.148.101
    DHCP Server . . . . . . . . . . . : 46.184.148.101
    DNS Servers . . . . . . . . . . . : 84.235.107.122
    84.235.107.123
    NetBIOS over Tcpip. . . . . . . . : Enabled


    When I run Windows 7 diagnostics, it says:
    Your computer appears to be correctly configured, but the device or resource (primary DNS server) is not responding

    Same issue. Can't ping anything but myself. Manual configuration for the IP and DNS seems to be there by default when I uninstall/reinstall the drivers and modem application, but the addresses are always blank. So I go in and select "Obtain automatically."

    I'm going back to the VIVA store soon, hopefully tomorrow or the day after. I'm not sure what to do since 3 of their modems don't work on my computer but they work on my friends' computers.

    Anything else on my PC that I should take a look at? Or places on my friends' PCs that I should make sure our settings are the same?
     
  8. synder

    synder TS Rookie Topic Starter

    As for the BandLuxe modem that was given to me by VIVA, I generally can't even connect to it so I can't run ipconfig.

    I also can't find the drivers online, although Windows says they are up to date.

    Again, it's a BandRich BandLuxe C321 USB modem. It's supposedly compatible with Windows 7, but I'm having more issues with it than the HUAWEI modems.

    As for the hardware stuff I'll tell them about it and maybe a new modem would work... But if it's a computer settings issue or anything on my end, I just wanted to get that out of the way first. I'm overseas and the language barrier is motivation enough to try to get as much of this sorted out as possible before I show up there!
     
  9. jobeard

    jobeard TS Ambassador Posts: 13,446   +324

    what does the top of your ipconfig /all show? eg
    Code:
    ipconfig /all
    
    Windows IP Configuration
    
            Host Name . . . . . . . . . . . . : ltbeard
            Primary Dns Suffix  . . . . . . . :
            [B]Node Type . . . . . . . . . . . . : Hybrid[/B]  << ???
            IP Routing Enabled. . . . . . . . : No
            WINS Proxy Enabled. . . . . . . . : No
            DNS Suffix Search List. . . . . . : socal.rr.com
    
    I see you attempted the OpenDNS addresses... is your firewall blocking port 53? try:
    Allow IN/OUT UDP port 53​
    I can ping but not lookup name->domain, eg
    Code:
    ping 84.235.107.122
    
    Pinging 84.235.107.122 with 32 bytes of data:
    
    Reply from 84.235.107.122: bytes=32 time=[COLOR="Red"]263ms[/COLOR] TTL=48
    Reply from 84.235.107.122: bytes=32 time=[COLOR="Red"]263ms[/COLOR] TTL=48
    Reply from 84.235.107.122: bytes=32 time=[COLOR="Red"]260ms[/COLOR] TTL=48
    Reply from 84.235.107.122: bytes=32 time=[COLOR="Red"]264ms[/COLOR] TTL=48
    
    Ping statistics for 84.235.107.122:
        Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
        Minimum = 260ms, Maximum = 264ms, Average = [COLOR="Red"]262ms[/COLOR]
    
    nslookup google.com. 84.235.107.122
    DNS request timed out.
        timeout was 2 seconds.
    *** Can't find server name for address 84.235.107.122: Timed out
    Server:  UnKnown
    Address:  84.235.107.122
    
    DNS request timed out.
        timeout was 2 seconds.
    *** Request to UnKnown timed-out
    
    
    From my location (Southern Calif., USA), I would expect a timeout to that DNS (for me).
    Pinging my dns shows 1/3 the time
    Code:
    Pinging 209.18.47.61 with 32 bytes of data:
    
    Reply from 209.18.47.61: bytes=32 time=[COLOR="Blue"]81ms[/COLOR] TTL=108
    Reply from 209.18.47.61: bytes=32 time=[COLOR="Blue"]53ms[/COLOR] TTL=108
    Reply from 209.18.47.61: bytes=32 time=[COLOR="Blue"]49ms[/COLOR] TTL=108
    Reply from 209.18.47.61: bytes=32 time=[COLOR="Blue"]50ms[/COLOR] TTL=108
    
    Pathping shows my routing to your dns as
    Code:
    pathping 84.235.107.122
    
    Tracing route to 84-235-107-122.igw-bah-hor.com.sa [84.235.107.122]
    over a maximum of 30 hops:
      0  ltbeard [192.168.0.4]
      1  localrouter [192.168.0.1]
      2  cpe-76-172-208-1.socal.res.rr.com [76.172.208.1]
      3  76.167.22.189
      4  ae5.vnnyca2-rtr1.socal.rr.com [66.75.147.38]
      5  BE13-lsanca4-rtr3.socal.rr.com [66.75.147.3]
      6  BE26-lsanca4-rt1.socal.rr.com [66.75.161.158]
      7  ae-6-0.cr0.lax00.tbone.rr.com [66.109.6.212]
      8  ae-0-0.pr0.lax00.tbone.rr.com [66.109.6.135]
      9  TenGigabitEthernet1-2.ar5.LAX1.gblx.net [64.208.205.153]
     10  146.82.53.6
     11  84-235-120-17.igw.com.sa [84.235.120.17]
     12  46.42.80.49
     13  84-235-107-122.igw-bah-hor.com.sa [84.235.107.122]
    whois reports
    Code:
    inetnum:        84.235.104.0 - 84.235.111.255
    netname:        SAUDINET-STC-IGW
    descr:          Internet Gateway, Saudi Telecom Company
    country:        SA
    ....
    ....
    % Information related to '84.235.107.0/25AS41426'
    
    route:          84.235.107.0/25
    descr:          STC Bahrain
    origin:         AS41426
    mnt-by:         saudinet-stc
    source:         RIPE # Filtered
    
     
  10. tipstir

    tipstir TS Ambassador Posts: 4,686   +86

    What version of 7 are you using? 32-bit or 64-bit. Did you update Windows 7 lately. Are you using Windows 7 drivers or device brand drivers. I would do this.

    Remove all drivers even delete them. Attached Ethernet LAN cable to your system and then stick in the USB device. Let Windows 7 search over the internet for the right driver for your device.

    Does the device have any firmware (ROM) update for it via USB to device?
     
  11. synder

    synder TS Rookie Topic Starter

    I didn't see any rule about port 53 in my Firewall configuration but I disabled my network protection and Firewall just to see if that was affecting my connection. Had no effect.

    Windows IP Configuration
    Host Name . . . . . . . . . . . . : Marzipan-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No


    Tipstir, I am using 64-bit. I have not updated Windows 7 recently. I uninstalled the drivers for both USB modems and let Windows search for the latest ones. Still having the same issue.

    No firmware updates were included.
     
     
  12. jobeard

    jobeard TS Ambassador Posts: 13,446   +324

    add the rule anyway - - can't do any harm.

    ps: which FW?
     
  13. synder

    synder TS Rookie Topic Starter

    Windows Firewall, if that's what you're asking about.
     
  14. synder

    synder TS Rookie Topic Starter

    Event Viewer for my BandLuxe modem

    PPP adapter VIVA broadband:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : VIVA broadband
    Physical Address. . . . . . . . . :
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv4 Address. . . . . . . . . . . : 46.184.213.32(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.255
    Default Gateway . . . . . . . . . : 0.0.0.0
    DNS Servers . . . . . . . . . . . : 84.235.107.250
    84.235.107.251
    Primary WINS Server . . . . . . . : 10.11.12.13
    Secondary WINS Server . . . . . . : 10.11.12.14
    NetBIOS over Tcpip. . . . . . . . : Disabled



    Pinging 84.235.107.250 with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Reply from 84.235.107.250: bytes=32 time=3920ms TTL=60
    Ping statistics for 84.235.107.250:
    Packets: Sent = 4, Received = 1, Lost = 3 (75% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 3920ms, Maximum = 3920ms, Average = 3920ms

    1014: Name resolution for the name dns.msftncsi.com timed out after
    none of the configured DNS servers responded.

    1006: Router Advertisement settings have been changed on the network
    adapter 11. The current M - Managed Address Configuration flag is true
    and the O - Other Stateful Configuration flag is true. User Action: If
    you are seeing this event frequently, then it could be due to frequent
    change in M and O flag settings on the router in the network. Please
    contact your network administrator to have it resolved.

    50067: Dhcp has received network hint D47525E43514241686271696E6 for
    the Network Card with the network address 0x40618638ECB5
     
  15. synder

    synder TS Rookie Topic Starter

    Event Viewer for the HUAWEI modem

    Mobile Broadband adapter Mobile Broadband Connection:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : HUAWEI Mobile Connect - 3G Network Card
    Physical Address. . . . . . . . . : 00-1E-10-1F-B6-81
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv4 Address. . . . . . . . . . . : 46.42.118.134(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.252
    Default Gateway . . . . . . . . . : 46.42.118.133
    DHCP Server . . . . . . . . . . . : 46.42.118.133
    DNS Servers . . . . . . . . . . . : 84.235.107.250
    84.235.107.251
    NetBIOS over Tcpip. . . . . . . . : Enabled


    Your computer was not assigned an address from the network (by the
    DHCP Server) for the Network Card with network address 0x001E101FB681.
    The following error occurred: 0x79. Your computer will continue to
    try and obtain an address on its own from the network address (DHCP)
    server.

    Name resolution for the name teredo.ipv6.microsoft.com timed out after
    none of the configured DNS servers responded.

    Dhcp has received network hint D47525E43514241686271696E6 for the
    Network Card with the network address 0x40618638ECB5



    I'm more interested in what these mean. Can anyone interpret? :p
     
  16. jobeard

    jobeard TS Ambassador Posts: 13,446   +324

    I Believe you already know
    DHCP Enabled. . . . . . . . . . . : Yes <<< this

    for this adaptor:
    Mobile Broadband adapter Mobile Broadband Connection:
    ..
    Description . . . . . . . . . . . : HUAWEI Mobile Connect - 3G Network Card​
    gets you these >>
    IPv4 Address. . . . . . . . . . . : 46.42.118.134(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.252
    Default Gateway . . . . . . . . . : 46.42.118.133
    DHCP Server . . . . . . . . . . . : 46.42.118.133
    DNS Servers . . . . . . . . . . . : 84.235.107.250
    84.235.107.251​

    The VIVA connection is just naked
    Description . . . . . . . . . . . : VIVA broadband
    Physical Address. . . . . . . . . :????
    DHCP Enabled. . . . . . . . . . . : No

    Autoconfiguration Enabled . . . . : Yes
    IPv4 Address. . . . . . . . . . . : 46.184.213.32(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.255
    DHCP Server . . . . . . . . . . . : ????
    Default Gateway . . . . . . . . . : 0.0.0.0
    check the device settings and be sure it has DHCP enabled

    View Network Connections-->right click on Local Lan->properties
    scroll to bottom, find TCP/IP, select and then click Properties Button
    (X) both Obtain ... Automatically
    click Advanced
    The IP Settings tab should have "DHCP Enabled"
     
  17. synder

    synder TS Rookie Topic Starter

    I noticed that as well and had previously tried to change it. However, the TCP/IPv4 (which both use) properties look different for the BandLuxe naked modem.

    It seems there is no way for me to enable it. On the other one all I have to do is select "Obtain automatically" and it automatically becomes DHCP enabled.

    Not so for the BandLuxe.

    I will update the issue once I can go to the VIVA store, as I think I've exhausted my resources for now. :)
     
  18. jobeard

    jobeard TS Ambassador Posts: 13,446   +324

    From the above saga, I would swear that your ISP is not recognising you as a customer.

    My approach would be to be sure your firewall is active, connect the computer without a router and then call the ISP;

    "HELP!! I can't connect to your DNS"​
     
  19. synder

    synder TS Rookie Topic Starter

    Alright, so I went to VIVA today and it was able to work fine using the BandLuxe modem.

    The agent told me to use 3G and it worked great.

    However, when I came home, I get no signal on 3G... Only 2G.

    But for some reason on 2G I can't establish a connection. It just gets stuck at "Connecting..." and stays that way.

    So it's not a computer issue, it's a modem issue. And it just looks like I'm SOL.

    Anyway, thanks a lot for your help!
     
  20. jobeard

    jobeard TS Ambassador Posts: 13,446   +324

    my my my - - good news / bad news. At least you know which way is up and your system is just fine.

    3g vs 2g? Isn't that related to cell phones?
     


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