Hi.
I'm having an issue connecting to the internet.
My computer is a Compal NBLB2 running Windows 7 and I am trying to connect to VIVA mobile broadband using a HUAWEI E1820 USB modem. The device is working properly and the drivers are up to date.
When I run the Windows 7 troubleshooter, it gives me this error:
Windows can't communicate with the device or resource (primary DNS server)
Here are the troubleshooting steps I have already tried:
- uninstalled/reinstalled modem application and drivers
- disabled Firewall and Symantec Network Threat Protection
- set preferred DNS to 208.67.222.222, alternate to 208.67.220.220... vice versa
- uninstalled Bonjour
- disabled Microsoft WiFi Miniport Adapter
- selected "Obtain IP address automatically" and "Obtain DNS address automatically"
The modem I am using works great on three other friends' computers also running Windows 7. I am the only one having a problem.
Here is my ipconfig:
Mobile Broadband adapter Mobile Broadband Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : HUAWEI Mobile Connect - 3G Network Card
Physical Address. . . . . . . . . : 00-1E-10-1F-1F-81
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 46.184.142.66(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.252
Default Gateway . . . . . . . . . : 46.184.142.65
DHCP Server . . . . . . . . . . . : 46.184.142.65
DNS Servers . . . . . . . . . . . : 84.235.107.122
84.235.107.123
NetBIOS over Tcpip. . . . . . . . : Enabled
The only addresses I can ping are my loopback and IP.
I cannot ping my Default Gateway, DNS servers, or websites ("Request timed out").
When I use nslookup (ping 127.0.0.1 84.235.107.122), the DNS request times out.
Have no idea what to do at this point.
Any suggestions?
I'm having an issue connecting to the internet.
My computer is a Compal NBLB2 running Windows 7 and I am trying to connect to VIVA mobile broadband using a HUAWEI E1820 USB modem. The device is working properly and the drivers are up to date.
When I run the Windows 7 troubleshooter, it gives me this error:
Windows can't communicate with the device or resource (primary DNS server)
Here are the troubleshooting steps I have already tried:
- uninstalled/reinstalled modem application and drivers
- disabled Firewall and Symantec Network Threat Protection
- set preferred DNS to 208.67.222.222, alternate to 208.67.220.220... vice versa
- uninstalled Bonjour
- disabled Microsoft WiFi Miniport Adapter
- selected "Obtain IP address automatically" and "Obtain DNS address automatically"
The modem I am using works great on three other friends' computers also running Windows 7. I am the only one having a problem.
Here is my ipconfig:
Mobile Broadband adapter Mobile Broadband Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : HUAWEI Mobile Connect - 3G Network Card
Physical Address. . . . . . . . . : 00-1E-10-1F-1F-81
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 46.184.142.66(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.252
Default Gateway . . . . . . . . . : 46.184.142.65
DHCP Server . . . . . . . . . . . : 46.184.142.65
DNS Servers . . . . . . . . . . . : 84.235.107.122
84.235.107.123
NetBIOS over Tcpip. . . . . . . . : Enabled
The only addresses I can ping are my loopback and IP.
I cannot ping my Default Gateway, DNS servers, or websites ("Request timed out").
When I use nslookup (ping 127.0.0.1 84.235.107.122), the DNS request times out.
Have no idea what to do at this point.
Any suggestions?