Download Speed Help

By cheim
Nov 29, 2015
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  1. OK so.. I have cox cable and was supposed to be getting 100mps down and 10mps up speeds with the plan I subscribed to but was only getting 21mps down. I'm using a Gateway all-in-one running windows 10 wireless and I understand the down mps should be diminished but not by that much.

    Cox suggested my DPC3010 modem was old and that it may be the issue. I upgraded my service with cox to the "Ultimate" package and was told I should get 150-188mps down and 2025mps up. They sent a tech guy out and he changed my phone modem (not the computer modem). I ran a speed test and it was worse After the upgrade.

    Next I bought a new 32 channel Arris SB6190 Modem. Not much difference I'm still getting only 40mps down and 20mps up. I have noticed my laptop runs about 10mps faster. If I plug into the modem directly the performance is great but not to its full potential.

    Could it be the NIC? Could it be the router? My wireless router is a Netgear R7000 Nighthawk.

    I'm really frustrated. Help please?
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,233   +234

    Have you tried checking speeds using a wired connection?
  3. cheim

    cheim TS Rookie Topic Starter

    Yes. Wired connection works well. Actually before I purchased the SB6190 I was getting 180+mps Down speed from the crappy DPC3010
  4. bazz2004

    bazz2004 TS Evangelist Posts: 1,213   +200

    I've found Homeplugs to work well. I use them with a desktop in a room where the wireless connection is not very good.
  5. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,233   +234

    I have Cox Internet and TV but no phone from them, and I had terrible speeds from Wireless N450 Cox modem. So I hooked my computer to a wired connection and the speeds are very fast now. The wireless runs my smart TV's just fine

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