Downloading software_doesn't accept serial #

By Lynnette
Jun 18, 2014
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  1. In downloading Photoshop I got a screen asking for my my computer serial number, but would not accept it. Am I mis-understanding and it wants something else? I HAVE DOUBLE & TRIPLE-CHECKED , even went into bios to make sure I had the right number. Now what?
  2. learninmypc

    learninmypc TS Evangelist Posts: 6,320   +327

    Are you talking about Adobe Photoshop? If so, have you tried downloading it from the from TechSpot ?
  3. Lynnette

    Lynnette TS Rookie Topic Starter

    I was trying to download from TechSpot. That's why I am here. Any suggestions ?
  4. learninmypc

    learninmypc TS Evangelist Posts: 6,320   +327

    Is the link I gave you the one you used? If so, I don't know what to say.:confused:
  5. mailpup

    mailpup TS Special Forces Posts: 6,876   +332

    Which version of Adobe Photoshop are you trying to download?
  6. cliffordcooley

    cliffordcooley TS Guardian Fighter Posts: 8,062   +2,559

    I don't think it is your computer serial it is asking for. The serial it is asking for should be the one listed on TechSpot download page.
    SNGX1275 and mailpup like this.
  7. Lynnette

    Lynnette TS Rookie Topic Starter

    THX> I thought that might be the case but didn't know how to get back. Will give this a try. THX!!!!
  8. Lynnette

    Lynnette TS Rookie Topic Starter

    THX for your help. I acquired a "new laptop" after I ceremoniously dumped coffee on mine. Grr! Getting it set up is a pain in the bumpkus! Lost some software and am now trying re-acquire replacements. I may be back!

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