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Driver IRQL BSOD (Not much computer knowledge)

By jamjam24
Feb 6, 2011
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  1. I've been getting a BSOD with the Driver IRQL message for the past month or so. It seems to only happen when I'm playing media context (i.e. online videos or music). The BSOD says it has to do with driver lrtsal.sys which exists on my computer but I couldn't find anything about it on the internet.

    Any help would be appreciated.
     
  2. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Is this a system you built or one that you purchased like a Dell, HP, etc.? That error code is due to faulty drivers.
     
  3. jamjam24

    jamjam24 TS Rookie Topic Starter

    It's Windows Vista Business on a Dell XPS 1330
     
  4. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    How to find and post your Minidump Files:

    My Computer > C Drive > Windows Folder > Minidump Folder > Minidump Files.

    It is these files that we need (not the folder). Attach to your next post the five most recent dumps. Notice the Manage Attachments button at the bottom when you go to post the next time. You can Zip up to five files per Zip; if you only have one or two you don’t need to zip them, just attach as is. Please do us a favor and don’t Zip each one individually.
     
  5. jamjam24

    jamjam24 TS Rookie Topic Starter

    It won't let me zip because it says that I don't have access. How do I grant administrator access (I am the computer administrator).
     
  6. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    What operating system are you running?
     
  7. jamjam24

    jamjam24 TS Rookie Topic Starter

    Vista Business
     
  8. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

  9. jamjam24

    jamjam24 TS Rookie Topic Starter

    Here are my five most recent minidumps
     

    Attached Files:

  10. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    All four are the same error code and all four cite the same lrtsal.sys driver as the cause and as you note there is absolutely nothing on the internet concwerning this driver.

    Here is my suspicion: Companies like Dell, HP, Toshiba, etc. will load their own drivers rather than third party drivers and this can often lead to issues such as you are dealing with. This may be your issue here.

    I would contact Dell tech support, tell them that every BSOD error is the same error code 0xD1 and tell them that it is always this driver.

    However, before doing so, in light of when these BSODs occur go to Dell's websight, find your exact model, and download their latest internet/wireless/NIC drivers, onboard sound drivers and onboard video drivers for your system. Does this bring stability?
     

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