DUMP Data

[segejames]

Hi,

I have replaced ram, video card, reloaded windows and recreated profile. Any suggestions helpful.

TIA,

James

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP:
win32k!UserGetRedirectedWindowOrigin+28
bf8e5f91 8b5040 mov edx,dword ptr [eax+40h]

TRAP_FRAME: b3002868 -- (.trap ffffffffb3002868)
.trap ffffffffb3002868
ErrCode = 00000000
eax=00000000 ebx=00000001 ecx=00000b20 edx=0000000b esi=e16d0f58 edi=00000005
eip=bf8e5f91 esp=b30028dc ebp=b30028dc iopl=0 nv up ei pl zr na pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010246
win32k!UserGetRedirectedWindowOrigin+0x28:
bf8e5f91 8b5040 mov edx,dword ptr [eax+40h] ds:0023:00000040=????????
.trap
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0x8E

PROCESS_NAME: SqlWb.exe

LAST_CONTROL_TRANSFER: from bf816719 to bf8e5f91

STACK_TEXT:
b30028dc bf816719 560110f7 b3002910 0013ea7c win32k!UserGetRedirectedWindowOrigin+0x28
b3002920 8054086c 560110f7 e16d0f58 00000004 win32k!GreGetRandomRgn+0xde
b3002920 7c90eb94 560110f7 e16d0f58 00000004 nt!KiFastCallEntry+0xfc
WARNING: Frame IP not in any known module. Following frames may be wrong.
0013ea94 00000000 00000000 00000000 00000000 0x7c90eb94


STACK_COMMAND: kb

FOLLOWUP_IP:
win32k!UserGetRedirectedWindowOrigin+28
bf8e5f91 8b5040 mov edx,dword ptr [eax+40h]

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: win32k!UserGetRedirectedWindowOrigin+28

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: win32k

IMAGE_NAME: win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 45f013f6

FAILURE_BUCKET_ID: 0x8E_win32k!UserGetRedirectedWindowOrigin+28

BUCKET_ID: 0x8E_win32k!UserGetRedirectedWindowOrigin+28

Followup: MachineOwner
---------

eax=00000000 ebx=00000001 ecx=00000b20 edx=0000000b esi=e16d0f58 edi=00000005
eip=bf8e5f91 esp=b30028dc ebp=b30028dc iopl=0 nv up ei pl zr na pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010246
win32k!UserGetRedirectedWindowOrigin+0x28:
bf8e5f91 8b5040 mov edx,dword ptr [eax+40h] ds:0023:00000040=????????
ChildEBP RetAddr Args to Child
b30028dc bf816719 560110f7 b3002910 0013ea7c win32k!UserGetRedirectedWindowOrigin+0x28 (FPO: [Non-Fpo])
b3002920 8054086c 560110f7 e16d0f58 00000004 win32k!GreGetRandomRgn+0xde (FPO: [Non-Fpo])
b3002920 7c90eb94 560110f7 e16d0f58 00000004 nt!KiFastCallEntry+0xfc (FPO: [0,0] TrapFrame @ b3002934)
WARNING: Frame IP not in any known module. Following frames may be wrong.

 

[Tmagic650]

Are you using a NVIDIA video card? If so, try another driver version

 

[segejames]

No, a matrox card for dual monitors. Thanks

 

[Tmagic650]

Ok,
what about sound card? While I'm here... What are your complete hardware/computer specs? It is sometimes like "pulling teeth" to get useful information, isn't it