TechSpot

DVD Burner Woes

By tomduo
May 8, 2007
  1. I am on an HP Pavillion Notebook using a TSSTcorp CD/DVDW TS-L532M DVD+_RW burner. For a while now, DVDs are not burning properly from my hard drive. These are the following steps I have undertaken:

    1. The System default burning software was Sonic MyDVD. It worked before, but when the DVDs stopped burning I used Nero and some free burner program, neither worked. The errors came up either right at the end of burning the disc or right as it started to verify. I tried reducing the burning speeds, but none of that helped. I've uninstalled and reinstalled all of the programs to see if something messed up, but the same errors came up. Here are a few images that have the errors, which were equivilent through the different programs:

    http://img82.imageshack.us/img82/5507/weakbzv8.gif
    http://img248.imageshack.us/img248/582/weakccu8.gif

    2. Now I have used different media for each material. The first was a memorex DVD+R which I bought 100 of them. Normally they work fine, but now they aren't. So I bought FujiFilm DVD-Rs to try to use a different format and manufacturer, but again the same errors in Sonic and Nero. By then I used the third program to burn, and it rejected both media. After doing some searching online, I found Verbatim DVD-Rs to be the best. So I bought these today, and after 2 attempts, no progress.

    3. One odd thing also is that whenever I stick a blank DVD into the drive, it renames in the My Computer to CD-Rom, here's a screenshot with a wierd error coming up. This only started happening after I started going after the drivers.

    http://img248.imageshack.us/img248/805/weaksc7.gif

    4. I've tried updating the drivers manually through the Toshiba website and uninstalling the hardware and having windows reinstalling it through HPs support (which didn't really help much) and this hasn't helped at all.

    Basically I am stuck. I am afraid if I send in my computer for service, the harddisks will be erased. I want to back up my files, which I have been unable to do. So unless I have to buy an external harddrive for a backup or an external DVD burner, both cost more than DVDs and I don't really want to do, I need help.

    Thank you. ^_^
     
  2. nickc

    nickc TechSpot Paladin Posts: 923   +11

    a good USB external hard drive can be good to have so that is my recomendation.
     
  3. tomduo

    tomduo TS Rookie Topic Starter

    But there's nothing to fix my DVD burner?
     
  4. tipstir

    tipstir TS Ambassador Posts: 2,393   +107

    Nero P7 works with the HP/Compaq laptops that's what I use. I never use the software that came with the laptop crap stuff... Make sure you use good DVD+R or DVD-R blank media. I like Maxell they work the best. I've tried the others aha..


    Try going into the BIOS and see if it can detect the DVDRW correctly. Lookes like it can't under XP with that error. What you can do is go into system device manager and remove the DVDRW then reboot the PC and let Windows XP re-detect it. But first go in the BiOS and see if it is detected correctly...
     
  5. CCT

    CCT TS Evangelist Posts: 2,653   +6

    You can try clearing the filters:

    Manual steps to delete the UpperFilters and LowerFilters registry values that can cause CD access problems;
    Warning ! Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system.

    To manually delete the UpperFilters and LowerFilters registry values, follow these steps:

    1. Start Registry Editor (Regedt32.exe).
    2. Locate the UpperFilters value under the following key in the registry:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
    3. On the Edit menu, click Delete, and then click OK.
    4. Locate the LowerFilters value under the same key in the registry:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
    5. On the Edit menu, click Delete, and then click OK.
    6. Quit Registry Editor.
    NOTE: After you remove the Upperfilters value and the Lowerfilters value, if you notice lost functionality in a particular program, such as CD recording software, you may need to reinstall that software. If the problem recurs, consult with the software vendor for assistance.
    7. Restart your computer.
     
  6. tomduo

    tomduo TS Rookie Topic Starter

    I only see Lower Filters, not Upper ones.
     
  7. CCT

    CCT TS Evangelist Posts: 2,653   +6

    You probably need administrator rights - when you right click that key, check permisssions and ensure you have the full Monty.


    BTW - did you READ that - you are to delete the Upper Filters and Lower filters entries in the right hand column, not the whole key - gads!
     
  8. tomduo

    tomduo TS Rookie Topic Starter

    I only see Lower Filters, not Upper ones.

    *edited above*
     
  9. tomduo

    tomduo TS Rookie Topic Starter

    I looked it over again and count not find the Upper Filters?
     
  10. CCT

    CCT TS Evangelist Posts: 2,653   +6

  11. tomduo

    tomduo TS Rookie Topic Starter

  12. tomduo

    tomduo TS Rookie Topic Starter

    Excellent, thank you.

    *tries it*
     
  13. tomduo

    tomduo TS Rookie Topic Starter

    I did all that, and uninstalled Sonic and put in Nero. It didn't work, so here's the log.

    Again it did not verify right.

     
  14. tomduo

    tomduo TS Rookie Topic Starter

    Part 2 of the log, I shortened alot of the repeat messaging.

     
  15. CCT

    CCT TS Evangelist Posts: 2,653   +6

    Oretty much out of ideas for ya.


    You can delete ALL those drivers in Add/Remove programs the all their folders and then uninstall the device and shut down and disconnect the cd/dvd and then reboot and then shut down and reconnect it and see if it is recognized and installs the native OS drivers.

    If it works with them, then try Nero again.
     
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