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DVD files not recognised

By imatinkerer
Mar 5, 2004
  1. I just installed an NEC ND-1200 DVD burner on my machine and cannot play nor read DVDs.
    It is quite content with data or music CDs and/or CDRs
    OS = XP-Pro
    I've uninstalled and re-installed all of my DVD software
    when I try to select the device in DVD Pro, it does not recognise that a DVD is in the tray
    VERY FRUSTRATING!!
     
  2. Rick

    Rick TechSpot Staff Posts: 4,573   +65

    Is your problem with burned DVDs or 'real' DVDs?
     
  3. imatinkerer

    imatinkerer TS Rookie Topic Starter

    it fails to recognise consumer grade (purchased) DVD movies - eg: Lord of the Rings or X-Men
     
  4. RealBlackStuff

    RealBlackStuff TS Rookie Posts: 6,503

    Set the region-code correctly?
     
  5. imatinkerer

    imatinkerer TS Rookie Topic Starter

    I have not set the region code (in DVD Pro)

    shouldn't it be possible to see the DVD contents from Explorer?
    (right click on the DVD device in MyComp and select Explore)
    this action yields the hourglass briefly while the CD spins up, then reports that the tray is empty
     
  6. lowman

    lowman TS Rookie Posts: 380

    DVD

    Is that the only DVD\CD ROM device in your system, or better yet, the only IDE device on that IDE cable?
     
  7. StormBringer

    StormBringer TS Rookie Posts: 2,244

    Region should be set in your DVD drive Properties. There should be a tab for Region settings, there you can choose the correct setting from a list.
     
  8. imatinkerer

    imatinkerer TS Rookie Topic Starter

    I am unable to set the DVD region - I keep geting the following error:

    Unable to update region setting. Please be sure that the drive contains region 1 media and you have administrative privelege.

    (both of which are true)
     
  9. imatinkerer

    imatinkerer TS Rookie Topic Starter

    BTW - reply to lowman:
    The DVD is the slave on the secondary IDE.
    The master on the secondary IDE is a NEC 7800 CD/RW
     
  10. imatinkerer

    imatinkerer TS Rookie Topic Starter

    it's lengthy, but here's what Nero tool kit reports on the hardware (at the moment of this capture, there was a Lord Of The Rings DVD in the drive tray - notice it reports that the drive is empty):

    Nero InfoTool 2.04

    Drive Information
    -----------------
    Drive : _NEC NR-7800A
    Type : CD-RW Recorder
    Firmware Version : 1.30
    Buffer Size : 2 MB
    Date : ?
    Serial Number : ?
    Drive Letter : D:\
    Location : 1:0
    Mechanism : Tray
    Read Speed : 40 X
    Write Speed : 16 X

    Read CD Text : Yes
    Return C2 Pointers : No
    Read CD-R : Yes
    Read CD-RW : Yes
    Read DVD-ROM : No
    Read DVD-RAM : No
    Read DVD-R : No
    Read DVD-RW : No
    Read DVD+R : No
    Read DVD+RW : No
    Read Digital Audio : Yes
    Read CD+G : Yes
    Read VideoCD : Yes

    Write CD-R : Yes
    Write CD-RW : Yes
    Write DVD-R : No
    Write DVD-RW : No
    Write DVD+R : No
    Write DVD+RW : No
    Write DVD-RAM : No
    Buffer Underrun Protection : Yes
    Mount Rainier : No
    Modes : Packet, TAO, DAO, SAO, RAW SAO, RAW SAO 96, RAW DAO 96


    Disc Information (D:\)
    -------------------
    Type : - no disc inserted -


    Drive Information
    -----------------
    Drive : _NEC DVD_RW ND-1200AD
    Type : DVD-R/RW Combo Drive
    Firmware Version : 1.00
    Buffer Size : 2 MB
    Date : ?
    Serial Number : 39M1H72S111
    Drive Letter : E:\
    Location : 1:1
    Mechanism : Tray
    Read Speed : 40, 32, 24, 10 X
    Write Speed : 16, 8, 4 X

    Read CD Text : Yes
    Return C2 Pointers : Yes
    Read CD-R : Yes
    Read CD-RW : Yes
    Read DVD-ROM : Yes
    Read DVD-RAM : No
    Read DVD-R : Yes
    Read DVD-RW : Yes
    Read DVD+R : Yes
    Read DVD+RW : Yes
    Read Digital Audio : Yes
    Read CD+G : Yes
    Read VideoCD : Yes

    Write CD-R : Yes
    Write CD-RW : Yes
    Write DVD-R : Yes
    Write DVD-RW : Yes
    Write DVD+R : Yes
    Write DVD+RW : Yes
    Write DVD-RAM : No
    Buffer Underrun Protection : Yes
    Mount Rainier : No
    Modes : Packet, TAO, DAO, SAO, RAW SAO, RAW DAO, RAW SAO 16, RAW SAO 96, RAW DAO 16, RAW DAO 96

    Region Protection Control : RPC II
    Region : None
    Changes User : 5
    Changes Vendor : 4

    Disc Information (E:\)
    -------------------
    Type : - no disc inserted -


    Interface Information
    ---------------------
    Adapter 1
    ---------
    Description : Primary IDE Channel

    Driver
    Description : System32\DRIVERS\atapi.sys
    Company : Microsoft Corporation
    Version : 5.1.2600.1106 (xpsp1.020828-1920)
    Description : IDE/ATAPI Port Driver

    Attached Devices
    Description : Master: WDC WD800BB-00CCB0
    Type : Disk Drive
    DMA : On

    Adapter 2
    ---------
    Description : Secondary IDE Channel

    Driver
    Description : System32\DRIVERS\atapi.sys
    Company : Microsoft Corporation
    Version : 5.1.2600.1106 (xpsp1.020828-1920)
    Description : IDE/ATAPI Port Driver

    Attached Devices
    Description : Master: _NEC NR-7800A
    Type : CD-Rom Drive
    DMA : On
    Autorun : On
    Description : Slave: _NEC DVD_RW ND-1200AD
    Type : CD-Rom Drive
    DMA : On
    Autorun : On


    Software Information
    --------------------
    Operating System : Windows XP Professional (5.01.2600 Service Pack 1)
    ASPI : Win32 Nero Aspi Library 2.0.1.59 Ahead Software AG

    Description : Nero Burning ROM
    Version : 6, 0, 0, 15
    Company : Ahead Software AG
    Version Check : Ok

    Description : PowerDVD
    Version : 5.00.0603
    Company : CyberLink Corp.


    Hardware Information
    --------------------
    CPU : AMD Athlon 1050 MHz
    Bus Speed : 100 MHz
    Motherboard : 8363-686
    System : VIA VT8363
    BIOS : Award 6.00 PG
    Memory : 512 MB (70ns)
    Sound : VIA AC'97 Audio (WAVE)
    Video : ?
    .
    .
    .
    Lower Filters
    -------------
    Upper Filters
    -------------
    Video Codecs
    ------------
    Cinepak Codec by Radius : 1.10.0.6
    Intel Indeo(R) Video R3.2
    Intel Indeo(R) Video R3.2
    Intel Indeo® Video 4.5 : 4.51.16.03
    Intel IYUV codec : 5.1.2600.0 (XPClient.010817-1148)
    Microsoft RLE : 5.1.2600.1106 (xpsp1.020828-1920)
    Microsoft Video 1 : 5.1.2600.0 (xpclient.010817-1148)
    Microsoft YUV : 5.3.0000000.900 built by: DIRECTX
    Microsoft YUV : 5.3.0000000.900 built by: DIRECTX
    Toshiba YUV Codec : 5.1.2600.0 (XPClient.010817-1148)
    Microsoft YUV : 5.3.0000000.900 built by: DIRECTX
    Microsoft H.263 Video Codec : 4.4.3400
    Microsoft H.261 Video Codec : 4.4.3400
    Indeo® video 5.10 : R.5.10.15.2.55
    PICVideo MJPEG Codec : 2.10.0.25
    PCLEPIM1 32-bit Compressor : 2.00
    Studio MP10 Decompressor : 1.00

    Audio Codecs
    ------------
    Microsoft IMA ADPCM CODEC : 4.00.0.0
    Microsoft ADPCM CODEC : 4.00.0.0
    Microsoft CCITT G.711 A-Law and u-Law CODEC : 4.00.0.0
    Microsoft GSM 6.10 Audio CODEC : 4.00.0.0
    DSP Group TrueSpeech(TM) Software CODEC : 1.00.0.0
    Microsoft G.723.1 CODEC : 1.02.0.1
    Windows Media Audio : 4.02.0.0
    Sipro Lab Telecom ACELP.net audio codec : 3.02.0.0
    Indeo® audio software : 2.05.0.53
    Fraunhofer IIS MPEG Layer-3 Codec (advanced) : 1.09.1.49
    CyberLink MPEG Layer-3 Encoder : 1.00.0.0
    Microsoft PCM Converter : 5.00.0.0


    ASPI Information
    ----------------
    System ASPI : ASPI is not installed

    Nero ASPI : ASPI is installed and working properly

    WNASPI32.DLL : 2.0.1.59 160016 bytes June 17, 2003
     
  11. RealBlackStuff

    RealBlackStuff TS Rookie Posts: 6,503

    Try that DVD-writer as master on IDE2 on its own, connecting it at the end of the IDE-cable.
     
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