DVD-R not working in vista

By swker98
Jan 20, 2008
  1. Hi,

    Just to let everyone know this is not my computer so i dont know exactly what has done to it or whatever.
    This is the problem supposedly the dvd r that came with the computer ( hp a6219h) it has a dvd drive in it already but it wont work. We put antoher one in and when vista boots up it says found new hardware installing and then it says it failed to install new hardware. in deivce manager it has error 31 for both drives, the packging with the new sony drive says it should be plug and play which usually works but it doesnt for vista on here its vista home premium

    if anyone has any idea on this because im stumped

    one of the drives is sata ( the one that came with the comp) the new drive is ata
  2. swker98

    swker98 TechSpot Paladin Topic Starter Posts: 1,077

  3. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    I would suggest doing that removing upper and lower filters
    and also removing the actual drives from device manager

    Then restarting

    The upper/lower filters are automatically put back on restart
  4. raybay

    raybay TS Evangelist Posts: 7,241   +9

    As a trial, move the jumpers on the back of the drives to Master (drive 1) and Slave (drive 2), then be sure your cables are reseated, and not crimped.
    Optical drives are now the most failure prone part of most computers, so if one or the other DVD drive is more than six months old, and has been used a lot, suspect them first, by trying another drive.
  5. swker98

    swker98 TechSpot Paladin Topic Starter Posts: 1,077

    thank you both for your suggestions, i don t think its a jumper problem because one is sata and one is ata and windows sees them anyways

    i will try the upper and lower filter i just want to make sure i dont kill the windows install because its not my computer
  6. swker98

    swker98 TechSpot Paladin Topic Starter Posts: 1,077

    the registry thing worked great thanks guys
  7. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Well done, another tech in the making.
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