DWH1991.tmp DWH12D.tmp -- are these a problem?

Solved
By gaff21
Apr 21, 2011
Topic Status:
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  1. A couple of weeks ago I had a Google redirect problem that I solved with TDSSKiller downloaded from bleepingcomputer.

    Since then, twice, a Trojan.Gen has popped up in Symantec, which is displayed in this log (which is extremely hard to read...).

    I've followed the 6-step program, and I'll post those logs after this.

    Filename,Risk,Action,Risk Type,Original Location,Computer,User,Status,Current Location,Primary Action,Secondary Action,Logged By,Action Description,Date and Time
    b571a2-51399371,Trojan.Gen,Quarantined,File,c:\Documents and Settings\me2010!\Application Data\Sun\Java\Deployment\cache\6.0\34\,MATT,SYSTEM,Infected,Quarantine,Clean security risk,Quarantine,Scheduled scan,The file was quarantined successfully.,4/11/2011 8:17:25 PM
    DWH12D.tmp,Trojan.Gen,Log only,File,C:\Documents and Settings\me2010!\Local Settings\Temp\,MATT,SYSTEM,Log only,C:\Documents and Settings\me2010!\Local Settings\Temp\,Clean security risk,Quarantine,Auto-Protect scan,The file was left unchanged.,4/16/2011 4:52:14 AM
    DWH1991.tmp,Trojan.Gen,Log only,File,C:\Documents and Settings\me2010!\Local Settings\Temp\,MATT,SYSTEM,Log only,C:\Documents and Settings\me2010!\Local Settings\Temp\,Clean security risk,Quarantine,Auto-Protect scan,The file was left unchanged.,4/21/2011 4:23:08 AM
    .quantserve.com,Tracking Cookies,Deleted,Trackware,.quantserve.com,MATT,me2010!,Deleted,Deleted,Quarantine,Leave alone (log only),Manual scan,The file was deleted successfully.,4/21/2011 8:20:03 AM
  2. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +35

    Welcome to TechSpot. If you would like us to check the system for malware, please follow the steps in the Preliminary Virus and Malware Removal thread HERE.

    When you have finished, leave the logs for review in your next reply .
    NOTE: Logs must be pasted in the replies. Attached logs will not be reviewed.

    Please do not use any other cleaning programs or scans while I'm helping you, unless I direct you to. Do not use a Registry cleaner or make any changes in the Registry.

    Please don't leave any more logs like the one above. It doesn't help either one of us.
    Please disable TRSSKiller and any other program you might have used on your own to try and fix the malware problem.
    When you use Notepad for the logs, be sure to click on Format> uncheck Word Wrap.

    I cannot answer the question about these files out of context. I'll review the logs after you have posted them.
  3. gaff21

    gaff21 Newcomer, in training Topic Starter

    Malwarebytes Log

    Malwarebytes' Anti-Malware 1.50.1.1100
    www.malwarebytes.org

    Database version: 6413

    Windows 5.1.2600 Service Pack 3
    Internet Explorer 8.0.6001.18702

    4/21/2011 10:54:24 AM
    mbam-log-2011-04-21 (10-54-24).txt

    Scan type: Quick scan
    Objects scanned: 202935
    Time elapsed: 12 minute(s), 16 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 1
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 1

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\SETUP.EXE (Trojan.Agent) -> Quarantined and deleted successfully.

    Registry Values Infected:
    (No malicious items detected)

    Registry Data Items Infected:
    (No malicious items detected)

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    c:\setup.exe (Trojan.Agent) -> Quarantined and deleted successfully.
  4. gaff21

    gaff21 Newcomer, in training Topic Starter

    GMER log

    GMER 1.0.15.15570 - http://www.gmer.net
    Rootkit scan 2011-04-21 13:00:41
    Windows 5.1.2600 Service Pack 3 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-3 ST3250823AS rev.3.03
    Running: 6wvthb6g.exe; Driver: C:\DOCUME~1\me2010!\LOCALS~1\Temp\pxtdypow.sys


    ---- System - GMER 1.0.15 ----

    SSDT 85FA9058 ZwAlertResumeThread
    SSDT 85FB5430 ZwAlertThread
    SSDT 85FA4900 ZwAllocateVirtualMemory
    SSDT 862FC0F0 ZwConnectPort
    SSDT Lbd.sys (Boot Driver/Lavasoft AB) ZwCreateKey [0xF75B087E]
    SSDT 85F73F80 ZwCreateMutant
    SSDT 85F51A70 ZwCreateThread
    SSDT 8625E358 ZwFreeVirtualMemory
    SSDT 85F53660 ZwImpersonateAnonymousToken
    SSDT 85F53720 ZwImpersonateThread
    SSDT 86334880 ZwMapViewOfSection
    SSDT 85F73EC0 ZwOpenEvent
    SSDT 862704B0 ZwOpenProcessToken
    SSDT 85FB7008 ZwOpenThreadToken
    SSDT 862FD130 ZwResumeThread
    SSDT 85F9C5E8 ZwSetContextThread
    SSDT 86294100 ZwSetInformationProcess
    SSDT 85FB34D8 ZwSetInformationThread
    SSDT Lbd.sys (Boot Driver/Lavasoft AB) ZwSetValueKey [0xF75B0BFE]
    SSDT 85F743F8 ZwSuspendProcess
    SSDT 85FB54B0 ZwSuspendThread
    SSDT 86275898 ZwTerminateProcess
    SSDT 85FB13E0 ZwTerminateThread
    SSDT 85FA84C8 ZwUnmapViewOfSection
    SSDT 85F72CE8 ZwWriteVirtualMemory

    ---- Kernel code sections - GMER 1.0.15 ----

    .text ntkrnlpa.exe!ZwCallbackReturn + 26D8 80501F10 4 Bytes CALL 66D618DA
    .text ntkrnlpa.exe!ZwCallbackReturn + 27D8 80502010 4 Bytes CALL DCD61741
    ? qqndrguj.sys The system cannot find the file specified. !

    ---- User code sections - GMER 1.0.15 ----

    .text C:\WINDOWS\system32\SearchIndexer.exe[1472] kernel32.dll!WriteFile 7C810E27 7 Bytes JMP 00585C0C C:\WINDOWS\system32\MSSRCH.DLL (mssrch.dll/Microsoft Corporation)

    ---- Devices - GMER 1.0.15 ----

    AttachedDevice \Driver\Tcpip \Device\Ip SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
    AttachedDevice \Driver\Tcpip \Device\Tcp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
    AttachedDevice \Driver\Tcpip \Device\Udp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
    AttachedDevice \Driver\Tcpip \Device\RawIp SYMTDI.SYS (Network Dispatch Driver/Symantec Corporation)
    AttachedDevice \FileSystem\Fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)

    ---- EOF - GMER 1.0.15 ----
  5. gaff21

    gaff21 Newcomer, in training Topic Starter

    DDS logs

    .
    DDS (Ver_11-03-05.01) - NTFSx86
    Run by me2010! at 13:04:46.87 on Thu 04/21/2011
    Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_23
    Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.958.436 [GMT -5:00]
    .
    AV: Symantec Endpoint Protection *Enabled/Updated* {FB06448E-52B8-493A-90F3-E43226D3305C}
    .
    ============== Running Processes ===============
    .
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost -k DcomLaunch
    svchost.exe
    C:\WINDOWS\System32\svchost.exe -k netsvcs
    C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\Explorer.EXE
    svchost.exe
    svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    C:\WINDOWS\system32\spoolsv.exe
    svchost.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\WINDOWS\system32\HPZipm12.exe
    C:\WINDOWS\system32\svchost.exe -k imgsvc
    C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe
    C:\WINDOWS\system32\SearchIndexer.exe
    C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
    C:\WINDOWS\ALCXMNTR.EXE
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\WINDOWS\System32\svchost.exe -k HTTPFilter
    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    C:\Program Files\PodTrapper\PodtrapperDesktop.exe
    C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe
    C:\Program Files\Google\Google Calendar Sync\GoogleCalendarSync.exe
    C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
    C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
    C:\Program Files\Common Files\Java\Java Update\jucheck.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Mozilla Firefox\plugin-container.exe
    C:\Documents and Settings\me2010!\My Documents\Downloads\dds(2).scr
    .
    ============== Pseudo HJT Report ===============
    .
    uSearch Page = hxxp://www.google.com
    uStart Page = hxxp://www.google.com/
    uSearch Bar = hxxp://www.google.com/ie
    uDefault_Search_URL = hxxp://www.google.com/ie
    uInternet Settings,ProxyOverride = *.local
    uSearchAssistant = hxxp://www.google.com/ie
    uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
    mSearchAssistant =
    BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
    BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
    BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.5805.1910\swg.dll
    BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
    BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
    uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
    uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
    uRun: [PodTrapper] c:\program files\podtrapper\PodtrapperDesktop.exe
    uRun: [GoogleContactSync] c:\program files\webgear\go contact sync\GOContactSync.exe
    mRun: [ATICCC] "c:\program files\ati technologies\ati.ace\cli.exe" runtime -Delay
    mRun: [AlcxMonitor] ALCXMNTR.EXE
    mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
    mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
    mRun: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
    mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
    mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
    mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
    StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\google~1.lnk - c:\program files\google\google calendar sync\GoogleCalendarSync.exe
    IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
    IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
    IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_950DF09FAB501E03.dll/cmsidewiki.html
    IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
    IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
    IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\program files\microsoft activesync\INetRepl.dll
    IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\program files\microsoft activesync\INetRepl.dll
    IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
    DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
    DPF: {8BBDC81D-81B3-49EE-87E8-47B7A707FAE8} - hxxps://www.gotomeeting.com/default/applets/g2mdlax.cab
    DPF: {CAFEEFAC-0016-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_06-windows-i586.cab
    DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
    DPF: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
    DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
    DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} - hxxps://secure.logmein.com/activex/RACtrl.cab
    Handler: mctp - {d7b95390-b1c5-11d0-b111-0080c712fe82} - c:\program files\microsoft activesync\aatp.dll
    WinCE Filter: image/bmp - {86F59FAE-FB3A-11D1-AA72-00C04FAE2D4B} - c:\program files\microsoft activesync\CENetFlt.dll
    WinCE Filter: image/gif - {86F59FAE-FB3A-11D1-AA72-00C04FAE2D4B} - c:\program files\microsoft activesync\CENetFlt.dll
    WinCE Filter: image/jpeg - {86F59FAE-FB3A-11D1-AA72-00C04FAE2D4B} - c:\program files\microsoft activesync\CENetFlt.dll
    WinCE Filter: image/xbm - {86F59FAE-FB3A-11D1-AA72-00C04FAE2D4B} - c:\program files\microsoft activesync\CENetFlt.dll
    WinCE Filter: text/asp - {6C5C3074-FFAB-11d1-8EC4-00C04F98D57A} - c:\program files\microsoft activesync\CENetFlt.dll
    WinCE Filter: text/html - {6C5C3074-FFAB-11d1-8EC4-00C04F98D57A} - c:\program files\microsoft activesync\CENetFlt.dll
    Notify: AtiExtEvent - Ati2evxx.dll
    Notify: NavLogon - c:\windows\system32\NavLogon.dll
    SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
    SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
    .
    ================= FIREFOX ===================
    .
    FF - ProfilePath - c:\docume~1\me2010!\applic~1\mozilla\firefox\profiles\czj8ndp7.default\
    FF - prefs.js: browser.startup.homepage - hxxp://www.evansvillehabitat.org/
    FF - plugin: c:\documents and settings\me2010!\application data\mozilla\firefox\profiles\czj8ndp7.default\extensions\logmeinclient@logmein.com\plugins\npRACtrl.dll
    FF - plugin: c:\documents and settings\me2010!\application data\mozilla\plugins\npatgpc.dll
    FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
    FF - plugin: c:\program files\google\picasa3\npPicasa3.dll
    FF - plugin: c:\program files\google\update\1.2.183.39\npGoogleOneClick8.dll
    FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
    FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
    FF - Ext: Java Console: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
    FF - Ext: Java Console: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}
    FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
    FF - Ext: Java Quick Starter: jqs@sun.com - c:\program files\java\jre6\lib\deploy\jqs\ff
    FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
    FF - Ext: LogMeIn, Inc. Remote Access Plugin: LogMeInClient@logmein.com - %profile%\extensions\LogMeInClient@logmein.com
    FF - Ext: bit.ly preview: bitlypreview@jay.ridgeway - %profile%\extensions\bitlypreview@jay.ridgeway
    .
    ============= SERVICES / DRIVERS ===============
    .
    R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2011-2-4 64288]
    R2 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\ccSvcHst.exe [2010-12-2 108392]
    R2 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\ccSvcHst.exe [2010-12-2 108392]
    R2 Symantec AntiVirus;Symantec Endpoint Protection;c:\program files\symantec\symantec endpoint protection\Rtvscan.exe [2010-12-2 1831024]
    R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-12-2 102448]
    R3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20110420.035\NAVENG.SYS [2011-4-21 86136]
    R3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20110420.035\NAVEX15.SYS [2011-4-21 1393144]
    S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-2-8 135664]
    S3 Lavasoft Kernexplorer;Lavasoft helper driver;\??\c:\program files\lavasoft\ad-aware\kernexplorer.sys --> c:\program files\lavasoft\ad-aware\KernExplorer.sys [?]
    S3 WinRM;Windows Remote Management (WS-Management);c:\windows\system32\svchost.exe -k WINRM [2006-2-28 14336]
    .
    =============== Created Last 30 ================
    .
    2011-04-21 15:38:09 -------- d-----w- c:\docume~1\me2010!\applic~1\Malwarebytes
    2011-04-21 15:37:57 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
    2011-04-21 15:37:56 -------- d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
    2011-04-21 15:37:53 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
    2011-04-21 15:37:53 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
    2011-04-08 21:40:50 -------- d-----w- c:\program files\RSSBandit
    2011-04-08 21:40:49 -------- d-----w- c:\program files\SharpReader
    2011-04-08 21:40:41 -------- d-----w- c:\docume~1\me2010!\applic~1\Post2Blog
    2011-04-08 21:39:59 -------- d-----w- c:\program files\Post2Blog
    2011-04-06 13:18:58 -------- d-----w- c:\program files\Samsung
    2011-04-05 13:59:37 -------- d-----w- c:\program files\CONEXANT
    2011-03-25 23:48:06 4284416 ----a-w- c:\windows\system32\GPhotos.scr
    .
    ==================== Find3M ====================
    .
    2011-03-07 05:33:50 692736 ----a-w- c:\windows\system32\inetcomm.dll
    2011-03-04 06:37:06 420864 ----a-w- c:\windows\system32\vbscript.dll
    2011-03-03 13:21:11 1857920 ----a-w- c:\windows\system32\win32k.sys
    2011-02-22 23:06:29 916480 ----a-w- c:\windows\system32\wininet.dll
    2011-02-22 23:06:29 43520 ----a-w- c:\windows\system32\licmgr10.dll
    2011-02-22 23:06:29 1469440 ------w- c:\windows\system32\inetcpl.cpl
    2011-02-22 11:41:59 385024 ----a-w- c:\windows\system32\html.iec
    2011-02-17 12:32:12 5120 ----a-w- c:\windows\system32\xpsp4res.dll
    2011-02-15 12:56:39 290432 ----a-w- c:\windows\system32\atmfd.dll
    2011-02-09 13:53:52 270848 ----a-w- c:\windows\system32\sbe.dll
    2011-02-09 13:53:52 186880 ----a-w- c:\windows\system32\encdec.dll
    2011-02-08 13:33:55 978944 ----a-w- c:\windows\system32\mfc42.dll
    2011-02-08 13:33:55 974848 ----a-w- c:\windows\system32\mfc42u.dll
    2011-02-02 07:58:35 2067456 ----a-w- c:\windows\system32\mstscax.dll
    2011-01-27 11:57:06 677888 ----a-w- c:\windows\system32\mstsc.exe
    .
    ============= FINISH: 13:05:35.73 ===============
  6. gaff21

    gaff21 Newcomer, in training Topic Starter

    Attach log

    .
    UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
    IF REQUESTED, ZIP IT UP & ATTACH IT
    .
    DDS (Ver_11-03-05.01)
    .
    Microsoft Windows XP Professional
    Boot Device: \Device\HarddiskVolume1
    Install Date: 6/28/2006 2:36:26 PM
    System Uptime: 4/21/2011 10:56:21 AM (3 hours ago)
    .
    Motherboard: ASUSTek Computer INC. | | Amberine M
    Processor: AMD Athlon(tm) 64 Processor 3500+ | Socket 939 | 2188/200mhz
    .
    ==== Disk Partitions =========================
    .
    C: is FIXED (NTFS) - 225 GiB total, 199.683 GiB free.
    D: is Removable
    H: is FIXED (FAT32) - 8 GiB total, 0.525 GiB free.
    I: is CDROM ()
    .
    ==== Disabled Device Manager Items =============
    .
    Class GUID:
    Description:
    Device ID: ACPI\AWY0001\2&DABA3FF&0
    Manufacturer:
    Name:
    PNP Device ID: ACPI\AWY0001\2&DABA3FF&0
    Service:
    .
    Class GUID: {4D36E967-E325-11CE-BFC1-08002BE10318}
    Description: Disk drive
    Device ID: USBSTOR\DISK&VEN_GENERIC&PROD_USB_CF_READER&REV_1.01\2004888&1
    Manufacturer: (Standard disk drives)
    Name: Generic USB CF Reader USB Device
    PNP Device ID: USBSTOR\DISK&VEN_GENERIC&PROD_USB_CF_READER&REV_1.01\2004888&1
    Service: disk
    .
    Class GUID: {4D36E967-E325-11CE-BFC1-08002BE10318}
    Description: Disk drive
    Device ID: USBSTOR\DISK&VEN_GENERIC&PROD_USB_SM_READER&REV_1.02\2004888&2
    Manufacturer: (Standard disk drives)
    Name: Generic USB SM Reader USB Device
    PNP Device ID: USBSTOR\DISK&VEN_GENERIC&PROD_USB_SM_READER&REV_1.02\2004888&2
    Service: disk
    .
    Class GUID: {4D36E967-E325-11CE-BFC1-08002BE10318}
    Description: Disk drive
    Device ID: USBSTOR\DISK&VEN_GENERIC&PROD_USB_MS_READER&REV_1.03\2004888&3
    Manufacturer: (Standard disk drives)
    Name: Generic USB MS Reader USB Device
    PNP Device ID: USBSTOR\DISK&VEN_GENERIC&PROD_USB_MS_READER&REV_1.03\2004888&3
    Service: disk
    .
    Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
    Description: 1394 Net Adapter
    Device ID: V1394\NIC1394\99828211D800
    Manufacturer: Microsoft
    Name: 1394 Net Adapter
    PNP Device ID: V1394\NIC1394\99828211D800
    Service: NIC1394
    .
    ==== System Restore Points ===================
    .
    RP1191: 1/24/2011 9:24:49 AM - System Checkpoint
    RP1192: 1/25/2011 10:22:53 AM - System Checkpoint
    RP1193: 1/26/2011 11:53:53 AM - System Checkpoint
    RP1194: 1/27/2011 11:19:51 AM - Installed Java(TM) 6 Update 23
    RP1195: 1/28/2011 12:57:37 PM - System Checkpoint
    RP1196: 1/31/2011 9:31:28 AM - System Checkpoint
    RP1197: 2/1/2011 12:58:32 PM - System Checkpoint
    RP1198: 2/2/2011 5:01:56 PM - System Checkpoint
    RP1199: 2/3/2011 5:05:50 PM - System Checkpoint
    RP1200: 2/4/2011 5:08:31 PM - System Checkpoint
    RP1201: 2/5/2011 6:08:31 PM - System Checkpoint
    RP1202: 2/6/2011 7:08:35 PM - System Checkpoint
    RP1203: 2/7/2011 8:10:14 PM - System Checkpoint
    RP1204: 2/8/2011 9:08:47 PM - System Checkpoint
    RP1205: 2/9/2011 3:00:38 AM - Software Distribution Service 3.0
    RP1206: 2/10/2011 3:33:10 AM - System Checkpoint
    RP1207: 2/11/2011 3:33:25 AM - System Checkpoint
    RP1208: 2/14/2011 9:25:45 AM - System Checkpoint
    RP1209: 2/15/2011 9:27:55 AM - System Checkpoint
    RP1210: 2/16/2011 10:18:14 AM - System Checkpoint
    RP1211: 2/17/2011 12:32:48 PM - System Checkpoint
    RP1212: 2/18/2011 9:45:56 AM - Software Distribution Service 3.0
    RP1213: 2/18/2011 4:24:54 PM - Installed Microsoft Fix it 50454
    RP1214: 2/19/2011 5:17:27 PM - System Checkpoint
    RP1215: 2/20/2011 6:17:27 PM - System Checkpoint
    RP1216: 2/21/2011 7:17:31 PM - System Checkpoint
    RP1217: 2/22/2011 8:18:43 PM - System Checkpoint
    RP1218: 2/23/2011 9:17:41 PM - System Checkpoint
    RP1219: 2/24/2011 10:17:44 PM - System Checkpoint
    RP1220: 2/25/2011 11:17:47 PM - System Checkpoint
    RP1221: 2/27/2011 12:17:48 AM - System Checkpoint
    RP1222: 2/28/2011 1:15:58 AM - System Checkpoint
    RP1223: 3/1/2011 2:15:55 AM - System Checkpoint
    RP1224: 3/2/2011 3:15:56 AM - System Checkpoint
    RP1225: 3/3/2011 4:16:53 AM - System Checkpoint
    RP1226: 3/4/2011 5:16:02 AM - System Checkpoint
    RP1227: 3/7/2011 1:14:18 PM - System Checkpoint
    RP1228: 3/8/2011 2:06:02 PM - System Checkpoint
    RP1229: 3/9/2011 3:00:39 AM - Software Distribution Service 3.0
    RP1230: 3/10/2011 3:06:06 AM - System Checkpoint
    RP1231: 3/11/2011 4:06:12 AM - System Checkpoint
    RP1232: 3/14/2011 9:41:53 AM - System Checkpoint
    RP1233: 3/15/2011 11:32:24 AM - System Checkpoint
    RP1234: 3/16/2011 12:10:16 PM - System Checkpoint
    RP1235: 3/17/2011 3:00:20 AM - Software Distribution Service 3.0
    RP1236: 3/18/2011 3:00:24 AM - Software Distribution Service 3.0
    RP1237: 3/19/2011 3:24:36 AM - System Checkpoint
    RP1238: 3/20/2011 4:24:37 AM - System Checkpoint
    RP1239: 3/21/2011 5:24:40 AM - System Checkpoint
    RP1240: 3/22/2011 6:24:45 AM - System Checkpoint
    RP1241: 3/23/2011 7:24:47 AM - System Checkpoint
    RP1242: 3/28/2011 10:28:00 AM - System Checkpoint
    RP1243: 3/29/2011 3:00:26 AM - Software Distribution Service 3.0
    RP1244: 3/30/2011 3:27:08 AM - System Checkpoint
    RP1245: 3/31/2011 4:27:14 AM - System Checkpoint
    RP1246: 4/1/2011 4:39:15 AM - System Checkpoint
    RP1247: 4/2/2011 5:27:19 AM - System Checkpoint
    RP1248: 4/3/2011 6:27:22 AM - System Checkpoint
    RP1249: 4/4/2011 7:27:23 AM - System Checkpoint
    RP1250: 4/5/2011 10:38:33 AM - System Checkpoint
    RP1251: 4/7/2011 8:27:00 AM - System Checkpoint
    RP1252: 4/7/2011 8:45:38 AM - Removed BlackBerry Desktop Software 6.0.
    RP1253: 4/7/2011 8:52:08 AM - Removed HP Update
    RP1254: 4/7/2011 8:54:35 AM - Removed iTunes
    RP1255: 4/8/2011 9:38:09 AM - System Checkpoint
    RP1256: 4/9/2011 9:43:45 AM - System Checkpoint
    RP1257: 4/10/2011 10:43:46 AM - System Checkpoint
    RP1258: 4/11/2011 11:51:23 AM - System Checkpoint
    RP1259: 4/12/2011 11:58:26 AM - System Checkpoint
    RP1260: 4/13/2011 12:00:24 PM - System Checkpoint
    RP1261: 4/14/2011 3:00:41 AM - Software Distribution Service 3.0
    RP1262: 4/15/2011 3:05:32 AM - System Checkpoint
    RP1263: 4/16/2011 3:43:36 AM - System Checkpoint
    RP1264: 4/17/2011 4:43:37 AM - System Checkpoint
    RP1265: 4/18/2011 5:43:40 AM - System Checkpoint
    RP1266: 4/19/2011 6:43:44 AM - System Checkpoint
    RP1267: 4/20/2011 7:43:49 AM - System Checkpoint
    RP1268: 4/21/2011 3:00:21 AM - Software Distribution Service 3.0
    .
    ==== Installed Programs ======================
    .
    AC-3 ACM Codec
    Adobe AIR
    Adobe Flash Player 10 ActiveX
    Adobe Flash Player 10 Plugin
    Adobe Reader 9.4.3
    Apple Application Support
    Apple Mobile Device Support
    Apple Software Update
    ATI Catalyst Control Center
    ATI Catalyst Install Manager
    ATI Display Driver
    Bonjour
    Bytescout Post2Blog
    Centra Client
    CmdHere Powertoy For Windows XP
    Collaboration Data Objects 1.2.1
    Crystal Report
    CutePDF Writer 2.8
    Data Fax SoftModem with SmartCP
    Google Calendar Sync
    Google Earth
    Google Toolbar for Internet Explorer
    Google Update Helper
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    Hotfix for Windows Internet Explorer 7 (KB947864)
    Hotfix for Windows Media Format 11 SDK (KB929399)
    Hotfix for Windows Media Player 11 (KB939683)
    Hotfix for Windows XP (KB2158563)
    Hotfix for Windows XP (KB2443685)
    Hotfix for Windows XP (KB915800-v4)
    Hotfix for Windows XP (KB952287)
    Hotfix for Windows XP (KB954550-v5)
    Hotfix for Windows XP (KB961118)
    Hotfix for Windows XP (KB970653-v3)
    Hotfix for Windows XP (KB976098-v2)
    Hotfix for Windows XP (KB979306)
    Hotfix for Windows XP (KB981793)
    IrfanView (remove only)
    Java Auto Updater
    Java(TM) 6 Update 23
    Java(TM) 6 Update 6
    Java(TM) 6 Update 7
    LimeWire 4.16.7
    LiveUpdate 3.3 (Symantec Corporation)
    Malwarebytes' Anti-Malware
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1 Security Update (KB2416447)
    Microsoft .NET Framework 1.1 Security Update (KB979906)
    Microsoft .NET Framework 2.0 Service Pack 2
    Microsoft .NET Framework 3.0 Service Pack 2
    Microsoft .NET Framework 3.5 SP1
    Microsoft ActiveSync 3.8
    Microsoft Base Smart Card Cryptographic Service Provider Package
    Microsoft Compression Client Pack 1.0 for Windows XP
    Microsoft Internationalized Domain Names Mitigation APIs
    Microsoft National Language Support Downlevel APIs
    Microsoft Office 2007 Service Pack 2 (SP2)
    Microsoft Office Access MUI (English) 2007
    Microsoft Office Access Setup Metadata MUI (English) 2007
    Microsoft Office Excel MUI (English) 2007
    Microsoft Office InfoPath MUI (English) 2007
    Microsoft Office Outlook MUI (English) 2007
    Microsoft Office PowerPoint MUI (English) 2007
    Microsoft Office Professional Plus 2007
    Microsoft Office Proof (English) 2007
    Microsoft Office Proof (French) 2007
    Microsoft Office Proof (Spanish) 2007
    Microsoft Office Proofing (English) 2007
    Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
    Microsoft Office Publisher MUI (English) 2007
    Microsoft Office Shared MUI (English) 2007
    Microsoft Office Shared Setup Metadata MUI (English) 2007
    Microsoft Office Word MUI (English) 2007
    Microsoft Office XP Web Components
    Microsoft Silverlight
    Microsoft Software Update for Web Folders (English) 12
    Microsoft User-Mode Driver Framework Feature Pack 1.0
    Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
    Microsoft XML Parser
    Moffsoft FreeCalc
    Mozilla Firefox (3.6.16)
    Mp3tag v2.48
    MSXML 4.0 SP2 (KB936181)
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    MSXML 6 Service Pack 2 (KB954459)
    OGA Notifier 2.0.0048.0
    Picasa 3
    Printer Software Uninstall
    QuickTime
    Realtek AC'97 Audio
    Safari
    SAMSUNG Android USB Modem Software
    Security Update for 2007 Microsoft Office System (KB2288621)
    Security Update for 2007 Microsoft Office System (KB2288931)
    Security Update for 2007 Microsoft Office System (KB2345043)
    Security Update for 2007 Microsoft Office System (KB2466156)
    Security Update for 2007 Microsoft Office System (KB2509488)
    Security Update for 2007 Microsoft Office System (KB969559)
    Security Update for 2007 Microsoft Office System (KB976321)
    Security Update for CAPICOM (KB931906)
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
    Security Update for Microsoft Office Access 2007 (KB979440)
    Security Update for Microsoft Office Excel 2007 (KB2464583)
    Security Update for Microsoft Office InfoPath 2007 (KB979441)
    Security Update for Microsoft Office PowerPoint 2007 (KB2464594)
    Security Update for Microsoft Office PowerPoint Viewer 2007 (KB2464623)
    Security Update for Microsoft Office Publisher 2007 (KB2284697)
    Security Update for Microsoft Office system 2007 (972581)
    Security Update for Microsoft Office system 2007 (KB974234)
    Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
    Security Update for Microsoft Office Word 2007 (KB2344993)
    Security Update for Windows Internet Explorer 7 (KB938127)
    Security Update for Windows Internet Explorer 7 (KB944533)
    Security Update for Windows Internet Explorer 7 (KB950759)
    Security Update for Windows Internet Explorer 7 (KB953838)
    Security Update for Windows Internet Explorer 7 (KB956390)
    Security Update for Windows Internet Explorer 7 (KB958215)
    Security Update for Windows Internet Explorer 7 (KB960714)
    Security Update for Windows Internet Explorer 7 (KB961260)
    Security Update for Windows Internet Explorer 7 (KB963027)
    Security Update for Windows Internet Explorer 7 (KB969897)
    Security Update for Windows Internet Explorer 8 (KB2183461)
    Security Update for Windows Internet Explorer 8 (KB2360131)
    Security Update for Windows Internet Explorer 8 (KB2416400)
    Security Update for Windows Internet Explorer 8 (KB2482017)
    Security Update for Windows Internet Explorer 8 (KB2497640)
    Security Update for Windows Internet Explorer 8 (KB2510531)
    Security Update for Windows Internet Explorer 8 (KB969897)
    Security Update for Windows Internet Explorer 8 (KB971961)
    Security Update for Windows Internet Explorer 8 (KB972260)
    Security Update for Windows Internet Explorer 8 (KB974455)
    Security Update for Windows Internet Explorer 8 (KB976325)
    Security Update for Windows Internet Explorer 8 (KB978207)
    Security Update for Windows Internet Explorer 8 (KB981332)
    Security Update for Windows Media Player (KB2378111)
    Security Update for Windows Media Player (KB911564)
    Security Update for Windows Media Player (KB952069)
    Security Update for Windows Media Player (KB954155)
    Security Update for Windows Media Player (KB968816)
    Security Update for Windows Media Player (KB973540)
    Security Update for Windows Media Player (KB975558)
    Security Update for Windows Media Player (KB978695)
    Security Update for Windows Media Player (KB979402)
    Security Update for Windows Media Player 11 (KB954154)
    Security Update for Windows Media Player 6.4 (KB925398)
    Security Update for Windows Media Player 9 (KB917734)
    Security Update for Windows Media Player 9 (KB936782)
    Security Update for Windows Search 4 - KB963093
    Security Update for Windows XP (KB2079403)
    Security Update for Windows XP (KB2115168)
    Security Update for Windows XP (KB2121546)
    Security Update for Windows XP (KB2160329)
    Security Update for Windows XP (KB2229593)
    Security Update for Windows XP (KB2259922)
    Security Update for Windows XP (KB2279986)
    Security Update for Windows XP (KB2286198)
    Security Update for Windows XP (KB2296011)
    Security Update for Windows XP (KB2296199)
    Security Update for Windows XP (KB2347290)
    Security Update for Windows XP (KB2360937)
    Security Update for Windows XP (KB2387149)
    Security Update for Windows XP (KB2393802)
    Security Update for Windows XP (KB2412687)
    Security Update for Windows XP (KB2419632)
    Security Update for Windows XP (KB2423089)
    Security Update for Windows XP (KB2436673)
    Security Update for Windows XP (KB2440591)
    Security Update for Windows XP (KB2443105)
    Security Update for Windows XP (KB2476687)
    Security Update for Windows XP (KB2478960)
    Security Update for Windows XP (KB2478971)
    Security Update for Windows XP (KB2479628)
    Security Update for Windows XP (KB2479943)
    Security Update for Windows XP (KB2481109)
    Security Update for Windows XP (KB2483185)
    Security Update for Windows XP (KB2485376)
    Security Update for Windows XP (KB2485663)
    Security Update for Windows XP (KB2503658)
    Security Update for Windows XP (KB2506212)
    Security Update for Windows XP (KB2506223)
    Security Update for Windows XP (KB2507618)
    Security Update for Windows XP (KB2508272)
    Security Update for Windows XP (KB2508429)
    Security Update for Windows XP (KB2509553)
    Security Update for Windows XP (KB2511455)
    Security Update for Windows XP (KB2524375)
    Security Update for Windows XP (KB913433)
    Security Update for Windows XP (KB923561)
    Security Update for Windows XP (KB923689)
    Security Update for Windows XP (KB938464-v2)
    Security Update for Windows XP (KB938464)
    Security Update for Windows XP (KB941569)
    Security Update for Windows XP (KB946648)
    Security Update for Windows XP (KB950760)
    Security Update for Windows XP (KB950762)
    Security Update for Windows XP (KB950974)
    Security Update for Windows XP (KB951066)
    Security Update for Windows XP (KB951376-v2)
    Security Update for Windows XP (KB951376)
    Security Update for Windows XP (KB951698)
    Security Update for Windows XP (KB951748)
    Security Update for Windows XP (KB952004)
    Security Update for Windows XP (KB952954)
    Security Update for Windows XP (KB953839)
    Security Update for Windows XP (KB954211)
    Security Update for Windows XP (KB954459)
    Security Update for Windows XP (KB954600)
    Security Update for Windows XP (KB955069)
    Security Update for Windows XP (KB956391)
    Security Update for Windows XP (KB956572)
    Security Update for Windows XP (KB956744)
    Security Update for Windows XP (KB956802)
    Security Update for Windows XP (KB956803)
    Security Update for Windows XP (KB956841)
    Security Update for Windows XP (KB956844)
    Security Update for Windows XP (KB957095)
    Security Update for Windows XP (KB957097)
    Security Update for Windows XP (KB958644)
    Security Update for Windows XP (KB958687)
    Security Update for Windows XP (KB958690)
    Security Update for Windows XP (KB958869)
    Security Update for Windows XP (KB959426)
    Security Update for Windows XP (KB960225)
    Security Update for Windows XP (KB960715)
    Security Update for Windows XP (KB960803)
    Security Update for Windows XP (KB960859)
    Security Update for Windows XP (KB961371)
    Security Update for Windows XP (KB961373)
    Security Update for Windows XP (KB961501)
    Security Update for Windows XP (KB968537)
    Security Update for Windows XP (KB969059)
    Security Update for Windows XP (KB969898)
    Security Update for Windows XP (KB969947)
    Security Update for Windows XP (KB970238)
    Security Update for Windows XP (KB970430)
    Security Update for Windows XP (KB971468)
    Security Update for Windows XP (KB971486)
    Security Update for Windows XP (KB971557)
    Security Update for Windows XP (KB971633)
    Security Update for Windows XP (KB971657)
    Security Update for Windows XP (KB972270)
    Security Update for Windows XP (KB973346)
    Security Update for Windows XP (KB973354)
    Security Update for Windows XP (KB973507)
    Security Update for Windows XP (KB973525)
    Security Update for Windows XP (KB973869)
    Security Update for Windows XP (KB973904)
    Security Update for Windows XP (KB974112)
    Security Update for Windows XP (KB974318)
    Security Update for Windows XP (KB974392)
    Security Update for Windows XP (KB974571)
    Security Update for Windows XP (KB975025)
    Security Update for Windows XP (KB975467)
    Security Update for Windows XP (KB975560)
    Security Update for Windows XP (KB975561)
    Security Update for Windows XP (KB975562)
    Security Update for Windows XP (KB975713)
    Security Update for Windows XP (KB977165)
    Security Update for Windows XP (KB977816)
    Security Update for Windows XP (KB977914)
    Security Update for Windows XP (KB978037)
    Security Update for Windows XP (KB978251)
    Security Update for Windows XP (KB978262)
    Security Update for Windows XP (KB978338)
    Security Update for Windows XP (KB978542)
    Security Update for Windows XP (KB978601)
    Security Update for Windows XP (KB978706)
    Security Update for Windows XP (KB979309)
    Security Update for Windows XP (KB979482)
    Security Update for Windows XP (KB979687)
    Security Update for Windows XP (KB980195)
    Security Update for Windows XP (KB980218)
    Security Update for Windows XP (KB980232)
    Security Update for Windows XP (KB980436)
    Security Update for Windows XP (KB981322)
    Security Update for Windows XP (KB981852)
    Security Update for Windows XP (KB981957)
    Security Update for Windows XP (KB981997)
    Security Update for Windows XP (KB982132)
    Security Update for Windows XP (KB982214)
    Security Update for Windows XP (KB982665)
    Security Update for Windows XP (KB982802)
    Symantec Endpoint Protection
    The Lord of the Rings FREE Trial
    The Raiser's Edge
    TOSHIBA e-STUDIO282 Series Client
    Tweak UI
    Update for 2007 Microsoft Office System (KB967642)
    Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
    Update for Microsoft Office 2007 Help for Common Features (KB963673)
    Update for Microsoft Office Access 2007 Help (KB963663)
    Update for Microsoft Office Excel 2007 Help (KB963678)
    Update for Microsoft Office Infopath 2007 Help (KB963662)
    Update for Microsoft Office Outlook 2007 (KB2509470)
    Update for Microsoft Office Outlook 2007 Help (KB963677)
    Update for Microsoft Office Powerpoint 2007 Help (KB963669)
    Update for Microsoft Office Publisher 2007 Help (KB963667)
    Update for Microsoft Office Script Editor Help (KB963671)
    Update for Microsoft Office Word 2007 Help (KB963665)
    Update for Microsoft Windows (KB971513)
    Update for Outlook 2007 Junk Email Filter (KB2522999)
    Update for Windows Internet Explorer 8 (KB2447568)
    Update for Windows Internet Explorer 8 (KB971930)
    Update for Windows Internet Explorer 8 (KB976662)
    Update for Windows Internet Explorer 8 (KB976749)
    Update for Windows Internet Explorer 8 (KB980182)
    Update for Windows XP (KB2141007)
    Update for Windows XP (KB2345886)
    Update for Windows XP (KB2467659)
    Update for Windows XP (KB943729)
    Update for Windows XP (KB951072-v2)
    Update for Windows XP (KB951978)
    Update for Windows XP (KB955759)
    Update for Windows XP (KB955839)
    Update for Windows XP (KB967715)
    Update for Windows XP (KB968389)
    Update for Windows XP (KB971029)
    Update for Windows XP (KB971737)
    Update for Windows XP (KB973687)
    Update for Windows XP (KB973815)
    VBA (2627.01)
    Visual C++ 2008 x86 Runtime - (v9.0.30729)
    Visual C++ 2008 x86 Runtime - v9.0.30729.01
    WebEx
    WebFldrs XP
    Windows Feature Pack for Storage (32-bit) - IMAPI update for Blu-Ray
    Windows Genuine Advantage Notifications (KB905474)
    Windows Genuine Advantage Validation Tool (KB892130)
    Windows Imaging Component
    Windows Internet Explorer 7
    Windows Internet Explorer 8
    Windows Management Framework Core
    Windows Media Format 11 runtime
    Windows Media Player 11
    Windows Rights Management Client Backwards Compatibility SP2
    Windows Rights Management Client with Service Pack 2
    Windows Search 4.0
    Windows XP Service Pack 3
    Xvid 1.2.2 final uninstall
    .
    ==== Event Viewer Messages From Past Week ========
    .
    4/21/2011 8:05:25 AM, error: Service Control Manager [7034] - The Java Quick Starter service terminated unexpectedly. It has done this 1 time(s).
    4/21/2011 8:05:25 AM, error: Service Control Manager [7034] - The Bonjour Service service terminated unexpectedly. It has done this 1 time(s).
    4/21/2011 8:05:25 AM, error: Service Control Manager [7031] - The Symantec Settings Manager service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 100 milliseconds: Restart the service.
    4/21/2011 8:05:25 AM, error: Service Control Manager [7031] - The Symantec Event Manager service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 200 milliseconds: Restart the service.
    4/21/2011 8:05:25 AM, error: Service Control Manager [7031] - The Symantec Endpoint Protection service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.
    4/21/2011 8:05:25 AM, error: Service Control Manager [7031] - The Apple Mobile Device service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
    4/21/2011 8:05:17 AM, error: Service Control Manager [7034] - The Pml Driver HPZ12 service terminated unexpectedly. It has done this 1 time(s).
    4/21/2011 8:05:17 AM, error: Service Control Manager [7034] - The Ati HotKey Poller service terminated unexpectedly. It has done this 1 time(s).
    4/21/2011 8:05:17 AM, error: Service Control Manager [7031] - The Symantec Management Client service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 1000 milliseconds: Restart the service.
    4/21/2011 11:59:58 AM, error: atapi [9] - The device, \Device\Ide\IdePort0, did not respond within the timeout period.
    .
    ==== End Of File ===========================
  7. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +35

    Okay, we will continue to look for entries:
    You will need to disable Symantec Endprotection before running Combofix. If you need help to do this, please look HERE.

    Download Combofix from HERE or HERE and save to the desktop
    • Double click combofix.exe & follow the prompts.
    • ComboFix will check to see if the Microsoft Windows Recovery Console is installed. It is recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode if needed.
      **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.
    • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
    • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
    • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
      [​IMG]
    • .Click on Yes, to continue scanning for malware
    • .If Combofix asks you to update the program, allow
    • .Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
    • .Close any open browsers.
    • .Double click combofix.exe[​IMG] & follow the prompts to run.
    • When the scan completes , a report will be generated-it will open a text window. Please paste the C:\ComboFix.txt in next reply..
    Re-enable your Antivirus software.
    Notes:
    1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
    2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
    3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you -- please tell your helper.
    4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.
    ========================================
    And run this to see if Symantec overlooked anything:

    Run Eset NOD32 Online AntiVirus scan HERE
    1. Tick the box next to YES, I accept the Terms of Use.
    2. Click Start
    3. When asked, allow the Active X control to install
    4. Disable your current Antivirus software. You can usually do this with its Notification Tray icon near the clock.
    5. Click Start
    6. Make sure that the option "Remove found threats" is Unchecked, and the option "Scan unwanted applications" is checked
    7. Click Scan
    8. Wait for the scan to finish
    9. Click on "Copy to Clipboard"> (you won't see the 'clipboard')
    10. Click anywhere in the post where you want the logs to go, the do Ctrl V. The log will be sent from the clipboard and pasted in the post.
    11. Re-enable your Antivirus software.
      NOTE: If you forget to copy to the clipboard you can find the log here:
      C:\Program Files\EsetOnlineScanner\log.txt. Please include this on your post.
  8. gaff21

    gaff21 Newcomer, in training Topic Starter

    Just bumping this topic b/c I don't want the 5-day window to close it.

    I'm waiting for our network admin to come in today in order to disable Symantec. She has to change the settings on the server, I can't disable it myself. We tried a work-around yesterday, but it didn't work.
  9. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +35

    No problem- scan and post the logs when you can.

    I'll keep it open.
  10. gaff21

    gaff21 Newcomer, in training Topic Starter

    When I right-click the Symantec icon in the system tray, the option to "Disable Symantec Endtime Protection" is greyed out.

    When I open Symantec Endpoint Protection, choose "Configure Setting" beside "Antivirus and Antispyware Protection", choose "File System Auto-Protect", the option to "Enable File-System Auto-Protect" is checked and greyed out.

    I don't have a listing for "Proactive Threat Protection."

    We cannot find the setting on the server to allow me to disable Symantec on my computer. Any tips?
  11. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +35

    Go ahead and try to run Combofix anyway. You may get a cryptic message about the AV running- bypass and scan anyway if you can.

    If you cannot, then do this:Boot into Safe Mode
    • Restart your computer and start pressing the F8 key on your keyboard.
    • Select the Safe Mode option when the Windows Advanced Options menu appears, and then press ENTER.
    The do the Combofix scan.
     
  12. gaff21

    gaff21 Newcomer, in training Topic Starter

    ComboFix 11-04-26.03 - me2010! 04/27/2011 8:08.1.1 - x86
    Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.958.469 [GMT -5:00]
    Running from: c:\documents and settings\me2010!\Desktop\ComboFix.exe
    AV: Symantec Endpoint Protection *Enabled/Updated* {FB06448E-52B8-493A-90F3-E43226D3305C}
    .
    PEV Error: ProfilesFile
    .
    ((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
    .
    .
    C:\install.exe
    C:\Thumbs.db
    c:\windows\Fonts\usps4cb.TTF
    c:\windows\system32\ReadMe.txt
    c:\windows\system32\regobj.dll
    c:\windows\system32\regsvr.exe
    H:\Autorun.inf
    .
    .
    ((((((((((((((((((((((((( Files Created from 2011-03-27 to 2011-04-27 )))))))))))))))))))))))))))))))
    .
    .
    2011-04-21 15:38 . 2011-04-21 15:38 -------- d-----w- c:\documents and settings\me2010!\Application Data\Malwarebytes
    2011-04-21 15:37 . 2010-12-20 23:09 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
    2011-04-21 15:37 . 2011-04-21 15:37 -------- d-----w- c:\documents and settings\All Users\Application Data\Malwarebytes
    2011-04-21 15:37 . 2011-04-21 15:38 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
    2011-04-21 15:37 . 2010-12-20 23:08 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
    2011-04-14 08:39 . 2011-04-14 08:39 103864 ----a-w- c:\program files\Mozilla Firefox\plugins\nppdf32.dll
    2011-04-14 08:39 . 2011-04-14 08:39 103864 ----a-w- c:\program files\Internet Explorer\Plugins\nppdf32.dll
    2011-04-13 22:40 . 2011-04-13 22:40 4284416 ----a-w- c:\windows\system32\GPhotos.scr
    2011-04-08 21:40 . 2011-04-08 21:40 -------- d-----w- c:\program files\RSSBandit
    2011-04-08 21:40 . 2011-04-08 21:40 -------- d-----w- c:\program files\SharpReader
    2011-04-08 21:40 . 2011-04-08 21:40 -------- d-----w- c:\documents and settings\me2010!\Application Data\Post2Blog
    2011-04-08 21:39 . 2011-04-08 21:47 -------- d-----w- c:\program files\Post2Blog
    2011-04-07 13:54 . 2011-04-08 14:38 -------- d-----w- c:\documents and settings\Lori
    2011-04-06 13:18 . 2011-04-06 13:18 -------- d-----w- c:\program files\Samsung
    2011-04-05 13:59 . 2011-04-05 13:59 -------- d-----w- c:\program files\CONEXANT
    .
    .
    .
    (((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
    .
    2011-03-07 05:33 . 2006-06-28 19:31 692736 ----a-w- c:\windows\system32\inetcomm.dll
    2011-03-04 06:37 . 2006-02-28 12:00 420864 ----a-w- c:\windows\system32\vbscript.dll
    2011-03-03 13:21 . 2006-02-28 12:00 1857920 ----a-w- c:\windows\system32\win32k.sys
    2011-02-22 23:06 . 2006-02-28 12:00 916480 ----a-w- c:\windows\system32\wininet.dll
    2011-02-22 23:06 . 2006-02-28 12:00 43520 ----a-w- c:\windows\system32\licmgr10.dll
    2011-02-22 23:06 . 2006-02-28 12:00 1469440 ------w- c:\windows\system32\inetcpl.cpl
    2011-02-22 11:41 . 2006-02-28 12:00 385024 ----a-w- c:\windows\system32\html.iec
    2011-02-17 13:18 . 2006-02-28 12:00 455936 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
    2011-02-17 13:18 . 2006-02-28 12:00 357888 ----a-w- c:\windows\system32\drivers\srv.sys
    2011-02-17 12:32 . 2009-04-14 20:28 5120 ----a-w- c:\windows\system32\xpsp4res.dll
    2011-02-15 12:56 . 2006-02-28 12:00 290432 ----a-w- c:\windows\system32\atmfd.dll
    2011-02-09 13:53 . 2006-02-28 12:00 270848 ----a-w- c:\windows\system32\sbe.dll
    2011-02-09 13:53 . 2006-02-28 12:00 186880 ----a-w- c:\windows\system32\encdec.dll
    2011-02-08 13:33 . 2006-02-28 12:00 978944 ----a-w- c:\windows\system32\mfc42.dll
    2011-02-08 13:33 . 2006-02-28 12:00 974848 ----a-w- c:\windows\system32\mfc42u.dll
    2011-02-04 22:32 . 2011-02-04 22:32 98392 ----a-w- c:\windows\system32\drivers\SBREDrv.sys
    2011-02-02 07:58 . 2006-06-28 19:29 2067456 ----a-w- c:\windows\system32\mstscax.dll
    .
    .
    ((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
    .
    .
    *Note* empty entries & legit default entries are not shown
    REGEDIT4
    .
    [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2008-06-30 68856]
    "PodTrapper"="c:\program files\PodTrapper\PodtrapperDesktop.exe" [2009-06-08 315392]
    .
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
    "ATICCC"="c:\program files\ATI Technologies\ATI.ACE\cli.exe" [2006-01-02 45056]
    "AlcxMonitor"="ALCXMNTR.EXE" [2004-09-07 57344]
    "SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2010-05-14 248552]
    "QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2010-08-10 421888]
    "Synchronization Manager"="c:\windows\system32\mobsync.exe" [2008-04-14 143360]
    "Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2011-01-31 35760]
    "Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2010-09-21 932288]
    "ccApp"="c:\program files\Common Files\Symantec Shared\ccApp.exe" [2010-12-02 115560]
    .
    c:\documents and settings\All Users\Start Menu\Programs\Startup\
    Google Calendar Sync.lnk - c:\program files\Google\Google Calendar Sync\GoogleCalendarSync.exe [2010-7-26 546360]
    .
    [hkey_local_machine\software\microsoft\windows\currentversion\explorer\ShellExecuteHooks]
    "{56F9679E-7826-4C84-81F3-532071A8BCC5}"= "c:\program files\Windows Desktop Search\MSNLNamespaceMgr.dll" [2009-05-25 304128]
    .
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\ccEvtMgr]
    @="Service"
    .
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\ccSetMgr]
    @="Service"
    .
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Symantec Antivirus]
    @="Service"
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
    "DisableMonitoring"=dword:00000001
    .
    [HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
    "%windir%\\system32\\sessmgr.exe"=
    "c:\\Program Files\\Microsoft ActiveSync\\wcescomm.exe"=
    "c:\\Program Files\\Microsoft ActiveSync\\WCESMgr.exe"=
    "%windir%\\Network Diagnostic\\xpnetdiag.exe"=
    .
    R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2/4/2011 5:32 PM 64288]
    R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [12/2/2010 2:12 PM 102448]
    S2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [2/8/2010 9:44 AM 135664]
    S3 Lavasoft Kernexplorer;Lavasoft helper driver;\??\c:\program files\Lavasoft\Ad-Aware\KernExplorer.sys --> c:\program files\Lavasoft\Ad-Aware\KernExplorer.sys [?]
    S3 WinRM;Windows Remote Management (WS-Management);c:\windows\system32\svchost.exe -k WINRM [2/28/2006 7:00 AM 14336]
    .
    [HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
    WINRM REG_MULTI_SZ WINRM
    .
    Contents of the 'Scheduled Tasks' folder
    .
    2011-04-21 c:\windows\Tasks\AppleSoftwareUpdate.job
    - c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-07-30 17:34]
    .
    2011-04-27 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
    - c:\program files\Google\Update\GoogleUpdate.exe [2010-02-08 14:44]
    .
    2011-04-27 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
    - c:\program files\Google\Update\GoogleUpdate.exe [2010-02-08 14:44]
    .
    .
    ------- Supplementary Scan -------
    .
    uStart Page = hxxp://www.google.com/
    uDefault_Search_URL = hxxp://www.google.com/ie
    uInternet Settings,ProxyOverride = *.local
    uSearchAssistant = hxxp://www.google.com/ie
    uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
    IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
    IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office12\EXCEL.EXE/3000
    IE: Google Sidewiki... - c:\program files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_950DF09FAB501E03.dll/cmsidewiki.html
    FF - ProfilePath - c:\documents and settings\me2010!\Application Data\Mozilla\Firefox\Profiles\czj8ndp7.default\
    FF - prefs.js: browser.startup.homepage - hxxp://www.evansvillehabitat.org/
    FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\Mozilla Firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
    FF - Ext: Java Console: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - c:\program files\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
    FF - Ext: Java Console: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - c:\program files\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}
    FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension
    FF - Ext: Java Quick Starter: jqs@sun.com - c:\program files\Java\jre6\lib\deploy\jqs\ff
    FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
    FF - Ext: LogMeIn, Inc. Remote Access Plugin: LogMeInClient@logmein.com - %profile%\extensions\LogMeInClient@logmein.com
    FF - Ext: bit.ly preview: bitlypreview@jay.ridgeway - %profile%\extensions\bitlypreview@jay.ridgeway
    .
    - - - - ORPHANS REMOVED - - - -
    .
    HKCU-Run-GoogleContactSync - c:\program files\WebGear\GO Contact Sync\GOContactSync.exe
    SafeBoot-Symantec Antvirus
    .
    .
    .
    **************************************************************************
    .
    catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
    Rootkit scan 2011-04-27 08:13
    Windows 5.1.2600 Service Pack 3 NTFS
    .
    scanning hidden processes ...
    .
    scanning hidden autostart entries ...
    .
    scanning hidden files ...
    .
    scan completed successfully
    hidden files: 0
    .
    **************************************************************************
    .
    --------------------- DLLs Loaded Under Running Processes ---------------------
    .
    - - - - - - - > 'winlogon.exe'(564)
    c:\windows\system32\Ati2evxx.dll
    .
    Completion time: 2011-04-27 08:15:40
    ComboFix-quarantined-files.txt 2011-04-27 13:15
    .
    Pre-Run: 214,209,589,248 bytes free
    Post-Run: 214,176,350,208 bytes free
    .
    WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
    [boot loader]
    timeout=2
    default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
    [operating systems]
    c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
    UnsupportedDebug="do not select this" /debug
    multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin /fastdetect
    .
    - - End Of File - - 2C5828F78B1D5F6F6FF623B3842354CF
  13. gaff21

    gaff21 Newcomer, in training Topic Starter

    ESET:

    H:\I386\APPS\APP16911\src\CompaqPresario_Spring06.exe a variant of Win32/Toolbar.MyWebSearch application
    H:\I386\APPS\APP16911\src\HPPavillion_Spring06.exe a variant of Win32/Toolbar.MyWebSearch application
  14. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +35

    Drive H:\I386 is a recovery partition- is that right? Malware is only showing on Drive H. The scan log you left in the first post and the entries in following logs only show the Local Drive, C. This app, Spring 06 (2006) was installed by HP.

    Running the TDSSKiller for a Google redirect would only have been appropriate if the cause was a rootkit. Unfortunately, some users think if one problem is resolved, it means the malware is gone. This is rarely the case.

    Please tell me what the source was for you to ask this:
    If you put either of these in a Google search, a page of entries comes up- this thread and multiple TechSpot news stories showing the exact same wording. But they are tmp files so should be deletable.

    You have multiple outdated versions of Java that are vulnerabilities. The following with remove all of the entries- except in Firefox. When finished, there are instructions for the current update. Note: You do not need to install a separate extension for Java on Firefox.

    I do not need the log for this:
    Please download JavaRa and unzip it to your desktop.

    Important!
    ***Please close any instances of Internet Explorer before continuing!***
    • Double-click on JavaRa.exe to start the program.
    • From the drop-down menu, choose English and click on Select.
    • JavaRa will open; click on Remove Older Versions to remove the older versions of Java installed on your computer.
    • Click Yes when prompted. When JavaRa is done, a notice will appear that
      a logfile has been produced. Click OK.
    • A logfile will pop up. Please save it to a convenient location.

    Then download and install then most current version and update of Java Runtime
    Environment (JRE)
    HERE.
    ==================================================
    Adobe is also outdated: Visit this Adobe Reader site Uninstall any earlier updates as they are vulnerabilities.
    ============================
    Open the Firefox extensions and remove the Java v6u22 and v6u23
    ==================================
    P2P or 'file sharing' Warning:
    Note: Even if you are using a "safe" P2P program, it is only the program that is safe. I suggest that you uninstall LimeWire for the following reasons:
    • As long as you are using file sharing networks and programs which are from sources that are not documented, you cannot verity that a download is legitimate.
    • Malware writers use these program to include malicious content.
    • File sharing is usually unmonitored and there is a danger that your private files might be accessed.
    • The 'sharing' also includes malware that the shared system has on it.
    • Files that are illegal can be spread through file sharing.

    Please read the information on P2P Warning to help you better understand these dangers.
    =======================================
    Download HijackThis and save to your desktop.
    • Extract it to a directory on your hard drive called c:\HijackThis.
    • Then navigate to that directory and double-click on the hijackthis.exe file.
    • When started click on the Scan button and then the Save Log button to create a log of your information.
    • The log file and then the log will open in notepad. Be sure to click on Format> Uncheck Word Wrap when you open Notepad
    • Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
    • Come back here to this thread and paste (Ctrl+V) the log in your next reply.

    NOTE: Do NOT have HijackThis fix anything yet! Most of what it finds will be harmless or even required.
  15. gaff21

    gaff21 Newcomer, in training Topic Starter

    Thank you for the time you are volunteering on my behalf. That's very generous of you.

    Symantec reports them in its "Risk Log" as "Trojan.Gen" and takes no action with them. Those filenames are only the first two. There have been four other instances, with different filenames, since I started this process, including one this morning.

    Also, when I google the first one, I see one other techspot thread that is probably how I found this website in the first place. Then, I see two entries related to my own thread.

    I will follow your latest instructions later this morning.
  16. gaff21

    gaff21 Newcomer, in training Topic Starter

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 2:35:21 PM, on 4/28/2011
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
    C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\WINDOWS\system32\HPZipm12.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\SearchIndexer.exe
    C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
    C:\WINDOWS\ALCXMNTR.EXE
    C:\WINDOWS\system32\mobsync.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    C:\Program Files\PodTrapper\PodtrapperDesktop.exe
    C:\Program Files\Google\Google Calendar Sync\GoogleCalendarSync.exe
    C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe
    C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
    C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
    C:\WINDOWS\system32\msiexec.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Mozilla Firefox\plugin-container.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\HijackThis\HijackThis.exe

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.6.5805.1910\swg.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime -Delay
    O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
    O4 - HKCU\..\Run: [PodTrapper] C:\Program Files\PodTrapper\PodtrapperDesktop.exe
    O4 - Global Startup: Google Calendar Sync.lnk = C:\Program Files\Google\Google Calendar Sync\GoogleCalendarSync.exe
    O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
    O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_950DF09FAB501E03.dll/cmsidewiki.html
    O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INetRepl.dll
    O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INetRepl.dll
    O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INetRepl.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {8BBDC81D-81B3-49EE-87E8-47B7A707FAE8} (GoToMeeting/GoToWebinar Web Starter) - https://www.gotomeeting.com/default/applets/g2mdlax.cab
    O16 - DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} (Performance Viewer Activex Control) - https://secure.logmein.com/activex/RACtrl.cab
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = habitat.com
    O17 - HKLM\Software\..\Telephony: DomainName = habitat.com
    O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = habitat.com
    O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = habitat.com
    O17 - HKLM\System\CS3\Services\Tcpip\Parameters: Domain = habitat.com
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: HP Port Resolver - Hewlett-Packard Company - C:\WINDOWS\system32\spool\drivers\w32x86\3\HPBPRO.EXE
    O23 - Service: HP Status Server - Hewlett-Packard Company - C:\WINDOWS\system32\spool\drivers\w32x86\3\HPBOID.EXE
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
    O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Unknown owner - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe (file missing)
    O23 - Service: Symantec Management Client (SmcService) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
    O23 - Service: Symantec Endpoint Protection (Symantec AntiVirus) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe

    --
    End of file - 8264 bytes
  17. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +35

    Thank you- that was very nice of you. Sometimes members forget this is a volunteer service.

    Here is some information from Symantec about the"Risk Log" finding of "Trojan.Gen"
    1. The Alert
    2. The Description.
    3. The Handling.

    The basic:
    The HijackThis log is fine. You may want to disable these Services:
    Click on Start> Run> type in services.msc> enter> double click on each of the following and change Startup Tye to Disabled:
    HP Port Resolver (HPBPRO.EXE)
    HP Status Server (HPBOID.EXE)

    Neither is needed to run the printer. They have a tendency to restart when you use the printer, so don't worry if they do. They aren't 'bad'- it's just an unnecessary use of resources.
    ==================================
    The only 'malware' that was found was the adware on the 2 files in the Recovery partition. Go ahead an run a full scan with Symantec. After you read the references I left for the Trojan.Generic you can decide what to do.
    =====================================
    Be sure these are both up to date:
    Adobe Reader> current is v10 (X)> Visit this Adobe Reader site Uninstall any earlier updates as they are vulnerabilities.
    Java> current is v6u24> Check this site .Java Updates Uninstall any earlier versions in Add/Remove Programs as they are vulnerabilities for the system.

    You do not have to add a separate extensions to Firefox for Java. Be sure you remember to remove the Java v6u22 and v6u23 extensions in Firefox.
    ====================================
    Leet me kjnow if you have any questions. If not, I'll have you remove the cleaning tools.
  18. gaff21

    gaff21 Newcomer, in training Topic Starter

    I'm ready to remove the cleaning tools.
  19. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +35

    Okay- here you go:
    Removing all of the tools we used and the files and folders they created
    • Uninstall ComboFix and all Backups of the files it deleted
    • Click START> then RUN
    • Now type Combofix /Uninstall in the runbox and click OK. Note the space between the X and the U, it needs to be there.
      [​IMG]
    • Download OTCleanIt by OldTimer and save it to your Desktop.
    • Double click OTCleanIt.exe.
    • Click the CleanUp! button.
    • If you are prompted to Reboot during the cleanup, select Yes.
    • The tool will delete itself once it finishes.
    Note: If you receive a warning from your firewall or other security programs regarding OTC attempting to contact the internet, please allow it to do so.

    Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.

    • You should now set a new Restore Point and remove the old restore points to prevent infection from any previous Restore Points.
    • Go to Start > All Programs > Accessories > System Tools
    • Click "System Restore".
    • Choose "Create a Restore Point" on the first screen then click "Next".
    • Give the Restore Point a name> click "Create".
    • Go back and follow the path to > System Tools.
      [*]Choose Disc Cleanup
      [*]Click "OK" to select the partition or drive you want.
      [*]Click the "More Options" Tab.
      [*]Click "Clean Up" in the System Restore section to remove all previous Restore Points except the newly created one.


    Empty the Recycle Bin
    =============================================
    And to help you stay clean;
    Tips for added security and safer browsing: (Links are in Bold Blue)
    1. Browser Security
      [o] Safe Settings
      [o] ZonedOut. This manages the Zones in Internet Explorer. (For IE7 and IE8, Windows 2000 thru Vista. No Windows 7)
      [o] Replace the Host Files
      [o] Google Toolbar Pop Up Blocker
      [o]Web of Trust (WOT) Site Advisor. Traffic-light rating symbols show which rate the site for Trustworthiness, Vendor Reliability, Privacy, Child Safety.
    2. Have layered Security:
      [o]Antivirus :(only one):Both of the following programs are free and known to be good:
      [o]Avira-AntiVir-Personal-Free-Antivirus
      [o]Avast Free Version
      [o]Firewall (only one): Use bi-directional firewall. Both of the following programs are free and known to be good:
      [o]Comodo
      [o]Zone Alarm
    3. Antimalware: I recommend all of the following:
      [o]Spywareblaster: SpywareBlaster protects against bad ActiveX.
      [o]Spybot Search & Destroy
    4. Updates: Stay current:
      [o] the Microsoft Download Sitefrequently. All updates marked Critical and the current SP updates.
      [o]Adobe Reader Install current, uninstall old.
      [o]Java Updates Install current, uninstall old.
    5. Tracking Cookies
      Reset Cookie:
      [o]For Internet Explorer: Internet Options (through Tools or Control Panel) Privacy tab> Advanced button> check 'override automatic Cookie handling'> check 'accept first party Cookies'> check 'Block third party Cookies'> check 'allow per session Cookies'> Apply> OK.
      [o]For Firefox: Tools> Options> Privacy> Cookies> check ‘accept Cookies from Sites’> Uncheck 'accept third party Cookies'> Set Keep until 'they expire'. This will allow you to keep Cookies for registered sites and prevent or remove others. (Note: for Firefox v3.5, after Privacy click on 'use custom settings for History.')
      I suggest using the following two add-on for Firefox. They will prevent the Tracking Cookies that come from ads and banners and other sources:
      AdBlock Plus
      Easy List
      [o]For Chrome: Tools> Options> Under The Hood> Privacy Section> CHECK 'Restrict how third party Cookies can be used'> Close.
    6. Do regular Maintenance
      [o] Temporary File Cleaner
    7. Restore Points:
      [o]See System Restore Guide
    8. Safe Email Handling
      [o] Don't open email from anyone you don't know.
      [o] Don't open Attachments in the email. Safe to your desktop and scan for viruses using a right click
      [o] Don't leave your personal email address on the internet. Have a separate email account at one of the free web-based emails like Yahoo.
    Please let me know if you find any bad link.
  20. gaff21

    gaff21 Newcomer, in training Topic Starter

    Thank you.
  21. Bobbye

    Bobbye Helper on the Fringe Posts: 16,392   +35

    You're welcome! Glad to help.
Topic Status:
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