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eBay question..........

By Sjbrand99
Mar 12, 2007
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  1. Here goes... I am just wondering something, I just bought an item off eBay for around £10, but the description said that postage would be invoiced, and not put on the description. I thought, hey, its ok if he charges me alot because I got the itm so cheap in the first place... BUT... he then sends me an invoice for P&P of £60! ($120)!!!!!

    What am I supposed to do? This is a con, but how can I report it?
     
  2. LinkedKube

    LinkedKube TechSpot Project Baby Posts: 3,481   +44

    well lucky for you ebay just revamped their security check procedures. First off, was it a "buy now" item or was it "auctioned" you'll need to know the specifics when speaking to customer service. You can call them but plan to be on the line for 10-15 mins at least, its hard for ebay to get your funds back because they are just a "virtual middle man" more than likely you'll have to rate the guy, or you just might be able to get your funds back through paypal. goodluck
     
  3. Sjbrand99

    Sjbrand99 Banned Topic Starter Posts: 260

    No, the thing is I HAVE NOT payed (due to extortionate joke-rates for P&P), but now I will have my 100% feedback damaged just because I did the thing that most people would do, which was to not pay the rate.
     
  4. Didou

    Didou Bowtie extraordinair! Posts: 4,274

    Did you ask the shipping charges before bidding ?
     
  5. Sjbrand99

    Sjbrand99 Banned Topic Starter Posts: 260

    ..YES! 3 times! ..and still got no reply.

    I would have been tolerant to pay £20, alot more than anyone else would tolerate, but £60!

    C'mon, I mean thats like saying I could sell a CD for £5, then send him an invoice with P&P for £10,005.

    Does this mean he HAS to pay it?

    ...And then this guy will end up giving me negative feedback, damaging my 100%!
     
  6. LinkedKube

    LinkedKube TechSpot Project Baby Posts: 3,481   +44

    ahhh I see, yeah this sucks real bad, I'd contact customer support about it and explain your delima
     
  7. Sjbrand99

    Sjbrand99 Banned Topic Starter Posts: 260

    And how would I do that without picking up a phone?
     
  8. LinkedKube

    LinkedKube TechSpot Project Baby Posts: 3,481   +44

    I believe they have support by email. I imagine its pretty quick since many people dont use it. You know us, got to use a phone.
     
  9. Sjbrand99

    Sjbrand99 Banned Topic Starter Posts: 260

    I have searched for ages, but I cannot see a link or any email connection with eBay! Please help
     
  10. LinkedKube

    LinkedKube TechSpot Project Baby Posts: 3,481   +44

  11. Tedster

    Tedster Techspot old timer..... Posts: 6,000   +15

    If a seller does not state shipping/handling charges nor state to email for quotes, then it can be assumed to be free. You are under no obligation to pay more than you agreed to. This is a fraudlent practice on ebay that should be reported right away. File a claim now.
     
  12. NetCablesPlus

    NetCablesPlus TS Maniac Posts: 228

    I am an eBay Powerseller with over 9,000 positive feedbacks. Not sure about the UK version, but on the home page for US eBay, there is an option to Chat Live with an eBay person. My experience with this is that I have waited no longer than a couple of minutes to get someone from eBay to Chat (via IM) with. I suggest that you not leave this person Feedback yet. You will want to hold that in abeyance for negotiations with the seller. Let eBay know what happened and see what they recommend. Send the seller a message through the eBay messaging system. The seller is obligated to reply to you about any questions within three days. If they do not, you will have more of a case with eBay. Check out the seller's feedbacks and see where s/he stands.

    eBay has gotten very sensitive about low prices and high shipping costs and may invalidate the entire auction and/or ban the seller if they find this to be egregious enough. In the future do not purchase anything without checking the seller's feedbacks and asking about shipping (again, through the eBay messaging system) and any other questions that you may have.
     
  13. Sjbrand99

    Sjbrand99 Banned Topic Starter Posts: 260

    I will not leave any feedback unless he/she does, and WILL DEFINATELY chack next time.

    The seller has not responded in 5 days and I feel that they are just going to report a non paying buyer about me!

    ....The seller seems to have eBay on his side... there isn't much I can do.

    I filed a complaint to eBay and was tod that they would get back to me between the next 24-48 hours... vso ill give it a day and respond.
     
  14. Tedster

    Tedster Techspot old timer..... Posts: 6,000   +15

    If the seller did not state shipping charges, there are none. Don't worry about it. If you have already paid the agreed price, then the seller cannot ding you as a NPB.
     
  15. JimShady23

    JimShady23 TS Maniac Posts: 373

    Thats because the final value fees have gotten so out of hand. You used to only have to pay the listing fee which was all fine and dandy as your going to have to pay for an add atleast to sell anything. But then ebay got greedy and wanted a percentage of YOUR MONEY !!!. 5.5% of the first $25 then 3.5% of the rest. This plus listing fees make guys not want to sell stuff anymore, or in your case sell the item for a very low price and charge a large shipping cost. Since ebay cant touch the shipping fees you charge as part of the Final Value Fee that is why most guys are rasing shipping and selling items cheaper. If you want to blame anyone for the inflated shipping costs on ebay blame ebay. Plus PayPal gets a 3.5% cut of any money you recieve which ebay also owns

    So in total with listing fees and money that paypal takes out (if you use them) your are paying close to 10% of your total profit to ebay.

    Or you also have the option not to buy/sell on ebay either.

    But yeah with your problem I suggest contacting the seller, ask him to mutually withdraw the transaction then report him to ebay.

    In addition dont plan on getting to far with ebay as they only care about the 10,000+ powersellers that make them most of their cash. Ebay does have a call center but only the top 2% of the ebay community get the phone number. Read some articles on it, it is pretty funny. If the number gets leaked and they start getting many calls from non super power sellers they change the number.....
     
  16. Tedster

    Tedster Techspot old timer..... Posts: 6,000   +15

    With all the fees, if you're not making at least $20 profit on a sale, you're losing money.
     
  17. NetCablesPlus

    NetCablesPlus TS Maniac Posts: 228

    Kind of true, but that is only looking at eBay as a profit channel. I use eBay to find corporate customers who buy once from me on eBay and then come back to my ecommerce site as regular customers. So, I view eBay as a marketing channel that pretty much pays for itself via the slim margins that I am able to eke out for my low-priced cables. Of course, we have to put up with snot-nosed kids (and/or illiterate adults) spending $6.00 for a USB cable and complaining about the color, expecting three hours of tech support to set up their printer, etc. Thankfully, eBay has a 'block bidder' function which I use liberally for such one-hit wonders. I keep saying that I am going to stop running my stuff on eBay and then another big potential customer finds us there and I stay on...
     
  18. Sjbrand99

    Sjbrand99 Banned Topic Starter Posts: 260

    Okay, so I get the following message back from ebay from customer support
    (yes, it is supposed to be all ????'s)

    "
    ????:


    ???????eBay??????????????????????????eBay?????????????????24-48?????????
    ??

    ????????????????????????

    ???????

    ??eBay??


    ??:
    ????????????????????

    ???????????????????????????http://pages.ebay.com.cn/help/contact_inline/
    index.html

    "

    So I go on the site:
    http://pages.ebay.com.cn/help/contact_us/_base/index.html

    ...and I don't know about you but I cant read anything.

    Is is actually meant to be in chineese or something and I don't have the lang. package for it?
     
  19. Sjbrand99

    Sjbrand99 Banned Topic Starter Posts: 260

    ----------Please don't merge posts-----------

    Okay, so a slight edit (after a bit of time thinking)
    --- so I took out the "cn" from the address (logical eh?) and when I get to an english version of the page (ebay.com) I just find that it is the same page that I started my complaint on.


    Ahhhhh!
     
  20. NetCablesPlus

    NetCablesPlus TS Maniac Posts: 228

    Sounds like you got a reply from one of their customer service offices in China, perhaps.

    I would get back to them via the English website (include any Reference number that you may see on the page or in the email) and tell them that you did not receive an answer. You may also get a follow up email from eBay asking if your issue was resolved and you can indicate that it was not.

    I also suggest chatting live with customer service (I mentioned this in a previous email) and you could cut and paste the link from the 'reply' into your chat with a person and let them see that there has been no answer. Quite truthfully, I do not waste my time with phone or email with these guys and always go right to the live chat option to get a problem resolved. Just go to the main ebay home page and click on the 'Live Help' and you will be able to talk to a customer service rep (you will be queried as to the nature of your problem and they will route it to the right person.
     
  21. Sjbrand99

    Sjbrand99 Banned Topic Starter Posts: 260

    Thanks, NetCablesPlus, youv'e been great help, and I no I must sound a bit dependant but can you tell me where Live Help is located?

    Also, will they have the power to help me and make the seller comply?

    Cheers
     
  22. Tedster

    Tedster Techspot old timer..... Posts: 6,000   +15

    garbledegook messages are usually foreign.
    I tend not to buy from non-english speaking countries to avoid transaction problems due to language barriers.
     
  23. Tedster

    Tedster Techspot old timer..... Posts: 6,000   +15

    The problem is you can't block last second bidders - some of whom are newbies. Generally I don't allow newbies to bid on my items. I have had too many issues with bad feedback from newbies who don't understand computers or how ebay works. But I cannot monitor ebay all the time nor block them completely.

    On small ticket items I really don't mind, but on larger priced items it becomes a real issue.
     
  24. NetCablesPlus

    NetCablesPlus TS Maniac Posts: 228

    Happy to have been of slight assistance. On the main (US) eBay page at ebay.com, you should see a link to the right of the main search field right near the top of the page. Note that you may not be seeing it because you may be logging into the UK site and that may not offer this link. I have never logged onto the UK site. Just to to ebay.com and you will see the link. Whether you can use it as a UK member of eBay is an interesting question.

    eBay has the power to cancel sales, ban sellers and/or bidders and just about anything else that they want to do with any auction. However, the only guarantee that I can give you is that if you do nothing more, eBay will not help you.
     
  25. NetCablesPlus

    NetCablesPlus TS Maniac Posts: 228

    Just about all of my items are small ticket on eBay. (My most expensive cable -- a 100-foot Cat 6 Ethernet Crossover cable -- is $25.58 plus shipping of $9.99) I only block bidders after a bad experience (or signs that the person will eventually evolve into a bad experience.) I do wonder how effective the Blocked Bidders list actually is, given eBay's lousy auction technology, in general. To date, I have not automatically banned newbies (which is a Sellers Preference option, of course) but that could change.

    What do you sell on eBay? Sounds like technology...
     

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