Error 1003

By adymax
Nov 18, 2010
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  1. My work computer start restarting for few days now. Today I was able to see the blue screen for a fraction of a second and the reboot.

    This is what I got from the minidump file in WinDbg:

    Use !analyze -v to get detailed debugging information.

    BugCheck 1000007E, {c0000005, 806e694f, f78dec30, f78de92c}

    Probably caused by : ntkrpamp.exe ( nt!FsRtlRemovePerStreamContext+1e )

    Followup: MachineOwner

    1: kd> !analyze -v
    * *
    * Bugcheck Analysis *
    * *

    This is a very common bugcheck. Usually the exception address pinpoints
    the driver/function that caused the problem. Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003. This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG. This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG. This will let us see why this breakpoint is
    Arg1: c0000005, The exception code that was not handled
    Arg2: 806e694f, The address that the exception occurred at
    Arg3: f78dec30, Exception Record Address
    Arg4: f78de92c, Context Record Address

    Debugging Details:

    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

    806e694f f0ff09 lock dec dword ptr [ecx]

    EXCEPTION_RECORD: f78dec30 -- (.exr 0xfffffffff78dec30)
    ExceptionAddress: 806e694f (hal!ExAcquireFastMutex+0x0000000f)
    ExceptionCode: c0000005 (Access violation)
    ExceptionFlags: 00000000
    NumberParameters: 2
    Parameter[0]: 00000001
    Parameter[1]: 0067006e
    Attempt to write to address 0067006e

    CONTEXT: f78de92c -- (.cxr 0xfffffffff78de92c)
    eax=0000003d ebx=88134e7c ecx=0067006e edx=f78ded28 esi=e5c65008 edi=87a94300
    eip=806e694f esp=f78decf8 ebp=f78ded08 iopl=0 nv up ei pl nz na po nc
    cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010202
    806e694f f0ff09 lock dec dword ptr [ecx] ds:0023:0067006e=????????
    Resetting default scope


    PROCESS_NAME: System

    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

    WRITE_ADDRESS: 0067006e



    LAST_CONTROL_TRANSFER: from 804ed978 to 806e694f

    f78decf4 804ed978 87a94300 88134e7c 87a942f8 hal!ExAcquireFastMutex+0xf
    f78ded08 f71edb6c e5c65008 88134c20 e5c65008 nt!FsRtlRemovePerStreamContext+0x1e
    f78ded34 f71ef0ba 88134c20 89d26828 8897ece8 fltmgr!FltpDeleteAllStreamListCtrls+0x62
    f78ded50 f71e18f7 88134ca4 00000008 89d26828 fltmgr!FltpFreeVolume+0xa4
    f78ded68 f71e564e 8897ece8 00000008 8056485c fltmgr!FltpCleanupDeviceObject+0x61
    f78ded7c 8053879d 89d26828 00000000 8a7e18b8 fltmgr!FltpFastIoDetachDeviceWorker+0x14
    f78dedac 805cff62 89d26828 00000000 00000000 nt!ExpWorkerThread+0xef
    f78deddc 8054612e 805386ae 00000001 00000000 nt!PspSystemThreadStartup+0x34
    00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16

    804ed978 8b5510 mov edx,dword ptr [ebp+10h]


    SYMBOL_NAME: nt!FsRtlRemovePerStreamContext+1e

    FOLLOWUP_NAME: MachineOwner


    IMAGE_NAME: ntkrpamp.exe


    STACK_COMMAND: .cxr 0xfffffffff78de92c ; kb

    FAILURE_BUCKET_ID: 0x7E_nt!FsRtlRemovePerStreamContext+1e

    BUCKET_ID: 0x7E_nt!FsRtlRemovePerStreamContext+1e

    Followup: MachineOwner

    What can be the culprit ? Thank You
  2. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Is this your only Blue Screen?
  3. adymax

    adymax TS Rookie Topic Starter


    Yes..this is the only blue screen. A few times happened for the notebook to reboot and I didn't pay much attention since it happened when I was away from my desk. This is happening once a day now. Why you asking? What do you see from the minidump file?
  4. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Your minidump says "Probably caused by : ntkrpamp.exe" The thing is ntkrpamp.exe is a Windows OS driver and OS drivers are usually too general to be of much diagnostic help.

    A system thread generated an exception which the error handler did not catch. There are numerous individual causes for this problem, including hardware incompatibility, a faulty device driver or system service, or some software issues.

    Check Event Viewer (EventVwr.msc) for additional information by paying particular attention to Yellow Triangles with exclamation marks and especially RED Xs. If you have either what are they citing?

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