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Error 1053: The service did not respond to the start or control request in a timely

By Rsawyer16
Dec 5, 2009
  1. Hey Guys I have a computer running windows xp pro sp3 there are several services that are stopped like work station , Network Connections, Windows Management Instrumentation ect when I try to start the service I get the following error "Error 1053: The service did not respond to the start or control request in a timely fashion"

    I have installed the .net framwork 1.1 service pack 1 which is recommended by microsoft how ever this still has not resolved the issue.
    I need to back up vital data off the system and because of various services not running I am unable to access usb, cd drives and the network which makes it hard for backing up data.

    Any suggestions on a work around would be welcome.
     
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Try doing an XP Repair:
    XP Repair

    You will have to download most MS Updates again, but your files will be intact
     
  3. Rsawyer16

    Rsawyer16 TS Rookie Topic Starter Posts: 17

    I am not able to do a repair as the client i am supporting is not at my location.
    I need to figure out what is causing the services not to start.
     
  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    It is possible that your client has mistakenly deleted some critical Windows files. This happens often when the computer user deletes programs and files, trying to gain hard drive space and speed
     
  5. Rsawyer16

    Rsawyer16 TS Rookie Topic Starter Posts: 17

    no she was on vacation and when she came back could not access the network.
    thats when i noticed the network connections service was not started then got the error trying to start it. one thing could this happen if disk clean up compressed files? I will check that monday.
     
  6. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +183

  7. Rsawyer16

    Rsawyer16 TS Rookie Topic Starter Posts: 17

    that looked good however the user is not on a tech level to be able to preform those steps just to give a little back ground my user is in CA I am In VA so it is kinda hard to do a lot of things without me being able to remote into the system.
    my user is an accountant that does taxes, so there is alot of vital information on this computer.
    my user is on a very basic computer user level so I need to find basic step to get atleast the network connections service to start this will allow me to remote into the system.
     
  8. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Can you establish a remote connection to take control of the computer from your location?
     
  9. jobeard

    jobeard TS Ambassador Posts: 9,315   +618

    the .NETFRAME stuff is not a requirement anyway, however
    There are dependencies to be verified as running; eg Net Connections -> depends upon Windows Firewall/ICS running first

    Can you report a full list of the services which refuse to start ?
     
  10. Rsawyer16

    Rsawyer16 TS Rookie Topic Starter Posts: 17

    I will try to get a complete list here are the ones i know right off the top of my head

    Network Connections
    Security Center
    Windows Firewall/Internet Connection Sharing (ICS)
    Windows Management Instrumentation
    Workstation

    As soon as I can touch base with the client I will get a complete list but the above services are not running and i get the error trying to start them.
     
  11. Rsawyer16

    Rsawyer16 TS Rookie Topic Starter Posts: 17

    at this time no because the network connectiions service is not running.
    without this service you are unable to use network connections
     
  12. jobeard

    jobeard TS Ambassador Posts: 9,315   +618

    service -> dependency
    -----------------------------------------
    Network Connections -> ICS
    Security Center -> none
    Windows Firewall/Internet Connection Sharing (ICS) -> none
    Windows Management Instrumentation
    --------------------->Pure Network Platform Srvc[*]
    --------------------->Security Service
    --------------------->ICS
    Workstation
    --------------------->Alerter
    --------------------->Computer Browser
    --------------------->Messenger
    --------------------->Net Logon
    --------------------->Rpc locator

    [*] Only because the 3rd part software is installed
     
  13. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Might this be caused by a virus or other malware attack?
     
  14. jobeard

    jobeard TS Ambassador Posts: 9,315   +618

    perhaps, but likely a fumbled finger newbe playing with services.msc

    if the user was locked out (ie LUA/UAC), then I would suspect
    some infection
    remote control access breached​
     
  15. Rsawyer16

    Rsawyer16 TS Rookie Topic Starter Posts: 17

    Jobeard I think you are right wodnering fingers on the computer by someone who did not know what they were doing.
    this was done while the client was on vacation.

    If I could just firgure a way to get net connections running then I could log in and find out what was changed.

    at this point I was able to run a virus scan with CA anti virus and a malware scan with malware bytes both ran and found no infections.

    according to microsoft it is a problem with .net 1.1 sp1 however I was able to get the client to download the sp1 burn it to a cd and install it on the machine after reboot there was no change.

    I also suspect that there are other services not running other than what i listed the problem with the ones that i listed is I can not start thier respective dependancies either.

    can't run system restore either (no surprise there)
     
  16. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    "can't run system restore either (no surprise there)"...

    Why can't they run a system restore? Was the system moved to another desk or network node while the client was on vacation?
     
  17. jobeard

    jobeard TS Ambassador Posts: 9,315   +618

    Infers other software issues. Suggest you plan on a site vist.
     
  18. jobeard

    jobeard TS Ambassador Posts: 9,315   +618

    btw: restore is located at C:\WINDOWS\system32\Restore\rstrui.exe
     
  19. Rsawyer16

    Rsawyer16 TS Rookie Topic Starter Posts: 17

    system restore will not run because of System Restore Service is not running and can't start
     
  20. jobeard

    jobeard TS Ambassador Posts: 9,315   +618

    That occurs under Save Mode, but should start normally as there are no dependencies
     
  21. Rsawyer16

    Rsawyer16 TS Rookie Topic Starter Posts: 17

    computer booted normal mode if i try to start the restore service I get the 1053 error
     
  22. jobeard

    jobeard TS Ambassador Posts: 9,315   +618

    If (HKLM\System\CurrentControlSet\Control\Lsa\crashonauditfail) is set to 2, change its value to 0, then change the GPO's to disable "Audit: Shut down system immediately if unable to log security alerts", and change the retention method of the security event log to "Overwrite events as needed?.
     
  23. Rsawyer16

    Rsawyer16 TS Rookie Topic Starter Posts: 17

    Hi Guys thanks for all the replies end solution was to create a new user and transfer data it ended up being a corrupt user profile.
     
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